KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.42

2.4 Rating 161 Reviews

34 %

of reviewers recommend KILLSTAR

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Metrics

2.4

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a large order on the Black Friday sale, after having a break from shopping with killstar for almost a year. I was a loyal client of about 7 years beforehand. I knew them to always use the shipping services of Royal Mail. Since I am used to this service, I knew exactly how much I am going to pay in fees upon releasing the parcel from customs in my own country. They ended up shipping my parcel to me with UPS, without asking me if that was o.k or mentioning this anywhere on their website. UPS is known to be a bunch of crooks in my country, and they demanded twice the amount of taxes I have calculated in different "holding and releasing" fees. Had I known they are using UPS now, I would have stayed away. In response to my plea for them to accept the parcel back because I can't pay such a ridiculous sum of money, customer service told me that I will have to pay these fees and the return shipping fee would be deducted from my refund. It is entirely their fault for the lack of transparency. I paid the stupid sum and am now waiting for my parcel, but it was basically ransom money. I am going to unbox the parcel in front of a camera. If anything is broken inside, they are going to be slapped with a Paypal case immediately. Not even going to wait for them to respond. They are going to be unhelpful anyway. Will never buy from them again, and will alert everyone to stay away.”

Helpful Report

Posted 4 years ago

“I purchased a pair of the Rougue Boots on Thanksgiving during their sales, the order was confirmed and the funds taken from my account, I then received an email 4 days later telling me they had canceled my order because of lack of stock. Now mind you when I ordered the item it was in stock. The customer service is awful I messaged and emailed to explain the situation and got some regurgitated reply and no apology at all. That was supposed to be my Christmas present from me S.O. so yeah I'm a little disenchanted with Killstar right now, when you do well its really well, but when it's a less than desirable experience your customer service is awful and really left a bad taste in my mouth about the brand.”

Helpful Report

Posted 4 years ago

“Terrible customer service, and good luck staying in touch with one person. I've had to explain my experience to three different customer service agents so far. It's unfortunate, I really love the brand and have been a loyal customer for years. All unisex items sizes run different,there is also no size charting available on the website for unisex items. So you better guess right because they do not offer free exchanges, even when it is their own fault! No one even acknowledge your concerns, they just pass you off. Thanks for absolutely nothing Robyn. Buyer is expected to pay the return shipping.”

Helpful Report

Posted 4 years ago

“Awful customer service. Never received my items as apparently delivered to the wrong address. I suspect royal mail worker has sticky fingers as I've had several parcels go missing since living here but killstar just keep fobbing me off when I contact them and that's when they eventually do reply. I won't be ordering from them in future as they just don't want to do what's their responsibility in this situation.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Paid nearly £10 for next day delivery and it’s 3 days since and still haven’t received it, raised it with the complaints and they send me the faqs as a response. Checked the tracking, due tomorrow. So I have paid almost £10 for standard delivery in the UK. Used to love this brand but recently they’ve become absolutely shoddy with quality and everything. Don’t think I’ll be buying from them ever again. 👎🏼 Don’t recommend!”

Helpful Report

Posted 4 years ago

“The Plus Size department is wayyyy off on sizing. Most items are cut really small. I ordered an outfit for Halloween and only one of the pieces I ordered fit well. The rest of the stuff was too small. So I will give them to a friend. I am really disappointed andcI will order my stuff from Torrid from now on. Killstar should be renamed Killjoy!!😡”

Helpful Report

Posted 4 years ago

“Send out faulty goods and won’t do anything about it. Stuck with a broken item that I had to Chuck away. Won’t be buying from them ever again. Worst customer service and cheaply made items.”

Helpful Report

Posted 4 years ago

“I ordered size 7. They said US 7 but they fit more like a 9. They were INSANELY bigger than my foot. There was no way in hell they were a 7. I tried to contact them and said there must be a mistake with the shoe and they wouldnt do anything about it and then just blatantly ignored me. In the photo I have a size 7 shoe on my left foot and the killstar shoe on my right.”

KILLSTAR 1 star review on 7th October 2020

Helpful Report

Posted 4 years ago

“Worst company ever dealing with. Never received 2 of my items and never been refunded. I guess I’m not the only one read reviews. Of this company.”

Helpful Report

Posted 4 years ago

“I ordered $230 worth of clothes from them. When I go to check out, I noticed everything was an xs, and there's no way I would fit in them. So I change them all to a large, double check before checking out, and order. Tell me why the website actually ordered all xs? (I'm not the first person I've heard of this happening to). So I get them, oblivious of that before I get them because thats never happened to me before, and everything is xs. So I send everything back, same day mind you, and request everything be changed to larges. This would have been August 12th. I hear nothing about my package being delivered, I email them to ask (because I lost my tracking info and explained that to them) and they basically said "well, we don't normally do this but yes your package is here", came off suuuuper bitchy. They also said "you'll recieve a notification when it ships". This is now August TWENTY SIXTH. I hear nothing. September 5th, I email them again, asking when itll be shipped. I hear nothing. I dm them on Instagram on the 7th, and suddenly I get an email saying that my order has been raised to be a priority. It was a $230 order. It should have already been priority. On the 9th, i recieve a dm back asking to explain more, and i do. I then get an email, also the 9th, that only one out of four things I sent back is being shipped back to me, no follow up email, no reason why. I then get another email titled "refund notification". Of course the email has zero explanation, and i recieve no follow up. The reason I ordered these clothes was so I could finally feel good about the way I look. I ordered outfits specifically. I already have a pair of black bellbottoms, and I dont wear them because I have nothing to wear them with. Which is why. I bought an outfit. Literally one single email asking me if I wanted to wait for them to be in stock (which was the issue I found out a week later) or be refunded would fix this issue. One. Email. Thats it. Now, im stuck with a pair of pants I can't wear, and literally nothing else. I never wanted a refund. I want the stuff I paid for that should have been ordered correctly and shipped correctly in the first place. Even if it was my fault they were xs, it had been pulling teeth for a month getting these people to do literally anything, and they can't even be courteous enough or less lazy and send me one email asking me what I want to do.”

Helpful Report

Posted 4 years ago

“I waited a month to get an item. They created a label but no updates for two weeks. I figure the pandemic made the shipping take a month but it was actually because they hadn’t shipped it. I got the item had it for a week and it broke. They said because it didn’t ship broken it was my fault and they would do nothing. $50CAD wasted on a company that doesn’t stand behind its products”

Helpful Report

Posted 4 years ago

“I will never buy from them again. The quality has gone down hill and shipping takes forever or items never arrive.”

Helpful Report

Posted 4 years ago

“I never received my package. They delete all the comments off of their social media pages warning other customers and they refuse to email me back or reply.”

Helpful Report

Posted 4 years ago

“Beyond frustrated. I spent $130CAD on a pair of boots from Killstar, 6 weeks later I still have not received them. I reached out to DHL who told me that Killstar had made a shipping label, but not shipped the item. When I reached out to Killstar (for the third time, as my first two emails were ignored), I was told (and only after threatening to open a dispute with paypal did they reply, btw) the item HAD been shipped by DHL, in spite of the tracking information still being the same as it was, with no updates past initial creation of the label. The company told me they would "Investigate this matter with DHL and then get back to me personally", which they did not. In fact, they've stopped responding to my emails altogether, and I've had to reach out to DHL yet again on the matter. This was my first time shopping with Killstar, and it will now be my last. Would not recommend them even a little bit if this is how they treat their Canadian customers.”

Helpful Report

Posted 4 years ago

“Sent items back never got a refund. I will never order from them again. Awful company”

Helpful Report

Posted 4 years ago

“Fast shipping and fast delivery, which I thought was cool, until I saw the TINY BOX that was delivered. I ordered the never trust the living handbag, and the wallet to match, on top of a cup. I thought wow that’s a tiny box for a huge bag. Opened it up and was disappointed when the only items were the wallet and the cup. The email said all items were shipped. In the envelope for the shipping label / receipt. The bag was highlighted, with no say of anything. No bag and it was highlighted. They didn’t email me saying why, didn’t have it in the box. I emailed them almost 3 days ago and they are taking forever to reply. I just want answers or my money back.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish quality. Never again. Guys, if you want nice and good quality rock/matal style clothing buy them at EPM for example. Quite expensive stuff but for years.”

Helpful Report

Posted 4 years ago

“First time ordering their shipping times is absolutely horrible I got a tracking number and the usps is still waiting to recieve the package on a second order they havent even fulfilled it yet and it's been days many days will not buy here again”

Helpful Report

Posted 4 years ago

“The clothes are too expensive for the quality. They don’t last long. The customer service reps are also the worst. It’s been over two weeks since they issued a refund for an item that became unavailable, and it’s been over 5 days since my inquiry - no response. I highly recommend taking your money elsewhere.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM KILLSTAR WEBSITE. It’s not worth it. I ordered three items. I understood processing could take up to 10 business days. It took almost three weeks for them to process. Shipping was slow, but that’s due to FedEx. Then they don’t even send the right items. I email them. It takes days to hear back or get no response. Then I have to return the item I never even wanted, wait for that to get to them before they send out the right one? So it will be at least another month before I get what I want. They should immediately send the correct item. This is such a waste of time. Order from somewhere else”

Helpful Report

Posted 4 years ago

KILLSTAR is rated 2.4 based on 161 reviews