“Smell lovely larger than I expected. Delivery arrived with a whole in the box so I was expecting the candles to be damaged but they was packaged well. I hope the people these are for get comfort from them.would have been better if the text was all the same size. But I’d buy them again and will be for myself.”
“Absolutely highly recommend these candles to everyone and anyone, for any occasion. This time sadly they were bought for bereaved family members. A sad occasion but a special gift. Thank you”
“I was blown away by these candles.
Absolutely gorgeous with the most amazing smell.
The personal Label makes this gift truly special.
Delivery was quick and efficient.
I will be using this company again and again.
Would highly recommend them.”
“A really awful experience. I don’t know whether it’s because it’s Christmas and the order numbers are increased along with the pressure, but I placed my order on the 13th of November for a special anniversary present. It did not arrive in time despite the reviews saying fast delivery, and a week later there was not even an update to say it had been dispatched. I got in contact on the 23rd to receive the reply that my order had been “missed” off the production line. I know these things happen, so I simply asked for a partial refund and then to still get the candle made. To which you only gave me £3 back but I did still want the candle so I just accepted it (looking back maybe I should have stood up for myself more). So December came round, and still no candle. I was aware of the Royal Mail strikes, so initially blamed it on this, however I still hadn’t had an email saying it was dispatched. I patiently waited anyway, and finally on the 8th of December it arrived. Except, no candle… an empty box😞 I got in contact and asked what was going on and was told I would have another made, with no offer for a refund on top. It has caused me a lot of stress and the anniversary date has surpassed long ago. I still want the candle, but a full refund I feel at this point is surely granted???”
“One star due to shipping issue only, not product. Despite ordering this on 24th November I am still waiting for the gift to arrive.
On the 30th November Kindred Fires wrote to me to say
"Thank you for your order and getting in touch. I'm sorry to hear that you're still waiting for this. I can see that your order was dispatched Friday 25th as advised however the order has unfortunately been misrouted by Royal Mail and is currently stuck in Heathrow due to the postal strikes today and tomorrow. This should now be redirected and sorted for delivery. We would advise keeping an eye on the tracking for updates within the meantime."
Latest Royal Mail tracking information says it is still at Heathrow! There is no good reason for it to have been routed via Heathrow in the first place.
This was an anniversary gift so the moment has now passed unfortunately. Please Kindred Fires, don't use Royal Mail again, they are unreliable even when they aren't on strike, I would be willing to pay a little more for another delivery company. I realise it isn't Kindred Fires causing the delay, but perhaps you can pressure Royal Mail to up their game?”
“Once again I am thrilled with the service and care given by the Team at Kindred Fires. I ordered two more candles, one to be delivered to my home address and the other to a different part of the Country as a December birthday gift. In spite of postal delays each candle arrived when promised. Thank you .”
“Excellent service. Beautiful candles, eco-friendly and helpful when I made a pigs ear of an address .I can’t praise Kindred Fires highly enough. Thankyou for delivering most of my Christmas gifts . Happy Xmas to you all”
“Great products, such great value. You can tell from all the little details like the branded packaging that this is a brand that is incredibly well looked after and the owners take pride in everything that they do.”
“I’m a returning customer as I can rely on Kindred Fires. All my friends love their candles, the scents are lovely. I particularly love the engraved personalised message candle.”
