“I love Kit and Kaboodle clothing - it is lovely Made in Italy clothing and is very stylish - it hangs beautifully and washes really well. Their customer service is excellent.”
“i bought two tops, one was ok which i kept but the other one was terrible quality. I sent it back by royal mail recorded delivery and i’ve still haven’t received my refund 14 days later”
“Kit & Kaboodle work hard to encourage customers to look and purchase their clothing, in a unique way.
Encouraging customers to wear and share their photos. It's like being part of an online family! The clothing is of good quality and fits almost everyone. Great company!”
“I have been wearing kit and kaboodle clothes from the last few years . They are so beautiful and comfortable.i can honestly say i have never sent a single item back , the quality and size are always amazing.”
“I've used kitandkaboodal a few times, with varying satisfaction.
I needed an outfit for going away, and put in an order in Thursday AM for £75. The website stated i would receive the items the next day, so I opted to pay for 'Express' delivery although I was entitled of the free delivery.
I received an email on Thursday saying parcel had been dispatched and tracking would follow. It's now Saturday and I have still not been given tracking details. I've emailed and called, to no avail. The woman on the phone has the audacity to tell me there was no Epress delivery option, so I emailed a screen shot to prove my point. No response.
So I'm spending a second day at home waiting for a parcel, that may, or may not have been sent.
I will not be using this company again.”
“I called the company because my parcel hadn't arrived. However when I spoke to Someone at Kit and Kaboodle I was informed my parcel was delivered and sent a photo, however it wasn't my house. The person I spoke to defended the delivery company DPD and made all sorts of excuses for them. I was then told they would try and contact the delivery driver but if I hadn't heard by Monday to let them know. I said I wasn't prepared to wait over the weekend and made it clear I am their customer not DPD and its my well earned money they had. when I said if I hadn't got my parcel this afternoon I would like a refund I was told I was threatening. It was their defence of the delivery company that really irked me. Fortunately the person who had my parcel knew me and brought it to me. Kit and Kaboodle have the worst customer service and they make customers wait at least two weeks for refunds on returned items. I will never buy again.”
“Awful cheap items that re badly made , poor customer service who deliberately delay getting back to you and then they charge you to return them.
Items that cost £40 are worth about £5 awful clothes!”
“I returned 2 x items weeks ago. I got an acknowledgment of returned goods and they were processing it. I have sent numerous emails with no reply/ response.
I normally love their garments but quite annoyed regards this delay and no response”
“The quality was very poor, the sizing was very odd, really wide short tops. I tried returning items but they said they were received outside the 30 days, unfortunately I had not kept evidence of post so unable to challenge.”
“Practically every item I have bought I've had to repair, a fairly new acquisition even had a hole in the pocket before I'd even worn it ! No more business from me I'm afraid.”
“Very bad at answering complaints , I have 3 items where seams have split on trousers , one coat I wanted to return at Xmas , it’s still here and have had no reply”
“Placed order on 1st November and it's now the 10th and I'm still waiting for delivery. So-called promise 'dispatched within 24 hours' untrue, my items were dispatched on the 4th! I emailed but received no response, so, I rang yesterday to find out where my order was. Apparently it's all Hermes fault I haven't received it and reason it wasn't sent out within a day was because it was a weekend, untrue, then backtracking I was told it was because they had had a promotion and were really really busy! I really would like my 2 jumpsuits but if they are not here within the next day or so I will be requesting a refund. The clothes look amazing it's just a shame customer service and delivery is so poor!”
“Love cotton jersey dress I bought a couple of years ago, but more recent ones are shorter length. trousers also are not such a good fit, as other comments show. the idea of sending free scarves is a not very pleasant way of doing business. I intended to donate one to charity, only to be charged £10. Is this even legal, with no information given?”
