Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,372 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

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“Most bogus, crooked, and conning travel website I ever had to experience. SCAM 1: While booking, they let you believe you are 100% covered by their "Guarantee" - nothing can ever happen, we got you covered, no problem ever, BUT you are never covered! :-) . SCAM 2: A while after booking confirmation is done and settled (beware of SCAM 3: they never issue Booking Confirmations from the airlines, but only their own), they tell you "Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did It".: They present some many hours delayed (in my case 17hr) flight connections, and you lose even a connecting flight ("Sorry But Not Our Fault") - It's so bad that you actually can not travel as initially booked. SCAM 4 is offered: Option 1: "Hey, We Found Beautiful New Routes and Flights for You, of Course Guaranteed no Problems this Time, for ADDITIONAL Cost of Only the Same Money That You Paid Initially. Please Pay Here SMILE". Option 2: "Get 1/5th of Your Initial Payment Back To Redeem In The Next Booking With Us - No Real Money Refund Of Course". Option 3: "Get a Refund from The Carriers With Our Quick Expedite Service Help for Only 20 EUR But That May Take 60 days And Maybe You Do Not Get The Refund At All" . Option 3: Try To Get A Refund From The Bad Carriers Within 90 Days, But Hey: You Might NEVER See Any Money of It At All, And Maybe The Carriers Carry Charges for That Refund, So Better Do Not Do That Option". You get the picture of how shameless, crookedly and deceitful KIWI.com operates? They purposely temper your booking (because nothing is confirmed yet with the airlines) and try to coax you to buy new offers from them, or at least keep your initial payment without giving any service back. I lost about 300 Euros to Kiwi.com. But I know of many many many others who fell for these KIWI crooks and bandits and lost thousands of Euros or Dollars.”

Kiwi.com 1 star review on 6th October 2023

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Posted 1 year ago

“Do not buy anything from them! They cheat, took money and don't want to help, they answer that they care but it doesn't really interest them.”

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Posted 1 year ago

“This is by far the worst company ever .. they gave me a confirmation only to understand they did not give my money back. How the heck you guys are still operating in usa ??”

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Posted 1 year ago

“Kiwi.com - the worst online flight search engine. Thieves, I paid £458.20 for 1 piece of 20 kg luggage, return flight on the London - Larnaca (Cyprus) route. Never book flights with them, they will rob you!!!!”

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Posted 1 year ago

“DO NOT BOOK YOUR TRIP WITH KIWI!!! THEY WILL TAKE ALL YOUR REFUND MONEY AND GIVE YOU NOTHING.”

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Posted 1 year ago

“How is this business still operating? I work for an airline. Kiwi customer came to drop off bag for his flight, except he had no confirmed booking! We called Kiwi on his behalf. Spent off and on 7 hours with Kiwi rep! We were told his ticket was never issued “due to a technical issue” and to be patient as they were “working on it” The kicker is that they took the customer’s $1300 for the booking! Absolutely horrid company. Passenger ended up having to buy whole new expensive ticket on our airline!”

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Posted 1 year ago

“the worst travel agency you can imagine. booked a return flight to Kutaisi at a time convenient to me and my partner, they sent me an email changing my return alone to leave 10 hours earlier with no offer of alternative as per their policies, called to ask to change to another flight and pay the difference, denied me any rights, and stated, Go to your lawyer, live with it, that's it!!!!!”

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Posted 1 year ago

“STAY AWAY FROM THIS COMPANY... I booked a flight with them and 18 hours later i wanted to add some checked luggage and they said it wasn't possible to add checked luggage to my flights as there wasn't a big enough layover in between. The two airlines involved had no issues with it, i had called them before talking to Kiwi. When looking back at the website i found the option to add checked luggage to the flights before paying (yes i missed it and i admitted this to Kiwi.com) They still said it wasnt possible to do this when their website was offering it. When called out on this they told me that i had booked a saver fare and if i had paid more for the flights they could have modified the flights. Absolute shower of s***..... Stay clear, go to booking.com instead no issues with them.”

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Posted 1 year ago

“I took a trip to Morocco, very cheap Iwas so delighted. Impossible to check online cause the flight company does not work with Kiwi.com. Arriving at the airport, I was to pay all the fares, three flights, three fares... double the price of my ticket. Such a disgrace, will never book with them anymore...”

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Posted 1 year ago

“Zero... If you like stress book a ticket with them.”

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Posted 1 year ago

“I have never experienced such disorganised service in my life. Check in system did not communicate with airline: resulting in us paying an extra £55 per person to check in. Return flights cancelled for no reason. Customer service is probably stretched and no one seems to care. People do your research. Pay a little extra and buy DIRECT! This was an awful experience and will ruin your holidays. I hardly ever complain, but the level of unprofessional Ian is beyond imaginations. AVOID”

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Posted 1 year ago

“Most disappointing with Kiwi.com. Would never use it again Very unorganized company. Booked a flight trough Kiwi.com only to find out I’ve couldn’t online check in because of a technical fault. Had to pay an extra fee of €55 for desk check in. Apparently not the only one with the same problem, so I’ve been told when I was paying my desk check in fee. Highly disappointing. Would never ever use them again.”

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Posted 1 year ago

“My girlfriend booked a trip as a surprise - with my credit card - on Kiwi.com. Unfortunately, she booked non-refundable tickets - without my knowledge. Anyway, my relative had a near-fatal accident right before the trip and was in ICU for a week. I'm the only caretaker she has. The Kiwi rep (Shakira Saier) initially agreed to issue a full refund but didn't. Then the company reneged. So, no integrity, no decency. no accountability. After the behavior of Kiwi.com reps - I'll never book anything with them again - and I love NZ.”

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Posted 1 year ago

“Never book through this company, always book directly with the airline, if you book with Kiwi I guarantee you gonna lose your flight in between connections and get stuck in a country you don't know, and will end up having to spend 4 times more to book hotels and buy another flights. 100% it's gonna happen, trust me. It happened with me and with other people I met in the airport. I wish I had looked at the low reviews before I booked my flight. It ended up costing me 2k compared to the $500 that was the price of the flights. What a joke.”

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Posted 1 year ago

“Fraud. Avoid this website, I NEVER RECEIVED CONFIRMED TICKET.”

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Posted 1 year ago

“I had a flight from Cairo to London with a layover in Marseille. I had the Kiwi layover Gaurantee, the departure flight got delayed 1.5 hours and when I called a few days later to get my money back, the call centre employee was very rude and barely knew anything about the flight claiming the delay was less than 55 minutes even though I recorded down the initial departure (5.35) and the delayed departure (7). Because of this everyone missed their connecting flight. When I called, I was faced with many excuses from “I should’ve called when I was at the airport in Egypt” even though I had not way to contact as I didn’t have a British number. To “the policy has changed”. I recommend this company to no one as they are scammers and they are money cows. The call support assistance “ASHISH” seemed like he didn’t know a single thing about the company and was just wasting time. He said that at first I was already late then he said the guarantee doesn’t cover it then said the manager said there is no possibility as air Arabia is the airline. This company is the worst and this is the second time I go with this booking website and faced issues. No one should book with them as they won’t give your money back over the slightest chance”

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Posted 1 year ago

“They show one price, and before checkout they increase it. I definitely don't recommend Kiwi.com to anyone.”

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Posted 1 year ago

“Do not use kiwi.com! My flight(#424407511) was cancelled by the carrier and kiwi do not refund me even though the airline carrier said the refund should be done by kiwi. They stole my money and refused to return it back. Do not use kiwi.com!”

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Posted 1 year ago

“A bad company that doesn't take responsibility for its customers, I lost 1000 dollars, because of a small mistake I made on the website, and they don't want to help and provide service! Take money they are great like everyone else! There is no response, no service, and no empathy. Beware of them!!!”

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Posted 1 year ago

“My flight was cancelled by the carrier and kiwi refused to refund me even though the airline carrier said the refund should be done by kiwi. They stole my money and refused to return it back. Be careful before using this agent.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,372 reviews