Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,375 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously exactly what everyone below has described. I booked a flight through this service. My flight was cancelled and I was offered 10% of my original cost. They hung up on me everytime I called for support and I'm just flabbergasted about all the "positive reviews" that enticed me to use this site.”

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Posted 5 years ago

“I believe Kiwi.com is a total scam. We booked flights on March 1st for March 30th travel. Due to the Covid19 pandemic, we had to cancel and we received a credit of $15.46 for the $1610.38 that we spent. Now, Air Canada gave us a total refund for the outward bound flights that we canceled. That Kiwi.com is taking advantage and making off from this pandemic is horrendous!! AirTransit didn't pocket that money, Kiwi.com did! Unbelieveable!! Spread the word that Kiwi.com is a total scam!!!”

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Posted 5 years ago

“I hate that I even have to give them 1 star. Worst experience ever! Constantly having multiple reps telling me to do different things & each time asking for more money to investigate. There’s nothing to investigate the airline canceled the flight!! Do not use!!”

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Posted 5 years ago

“flight was cancelled, was only refunded £96 for 3 tkts that cost £320”

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Posted 5 years ago

“awful...stay away from them”

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Posted 5 years ago

“after cancelation of flight no options to get in touch with airline directly to get a refund. They want to charge for their service and also offer only 10 Euros”

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Posted 5 years ago

“kiwi is enriched by customers' money. Booked a flight for 1200 € that was canceled, they offered me 100 € kiwi credit and maybe to get my money back, I should pay 20 € again and wait 6 months without any guarantee. There are many victims, they are Corona profiteers. I feel cheated”

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Posted 5 years ago

“DO NOT USE kiwi.com NEVER! They scam their customers. I wanted to change dates for a cancelled flight due to COVID-19 GLOBAL situation. They refund only $10 on a $500 ticket. If you want to change dates or re book the flight, you will be charged for the full amount on the new reservation and have a “discount” of $10. A sad joke. It is incredible how they are taking an advantage on their own customers during this terrible situation. I want my money back!”

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Posted 5 years ago

“Kiwi.com / coronavirus scammers kiwi is using the virus to scam peoples money there not refunding money for cancelled flights they use there own credit card so they can keep the refunds there still selling flights to countries you can not fly to they left me stranded in the philippines when I call they put me on hold for hours then just hang up on me everytime they dont answer emails time for lawsuits.”

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Posted 5 years ago

“flights git cancelled and even though the airlines are refunding all the money kiwi does not... they even say we should pay in order to get our money nack...plus I learnt about the cancellations grom the airlines and not them...”

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Posted 5 years ago

“Escroquerie !!! Ils profitent de la crise sanitaire liée au covid-19 pour encaisser un maximum d’argent, annulent les réservations qu’ils vendent et gardent l’argent ! A ÉVITER !!”

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Posted 5 years ago

“No refund. Never order tickets via kiwi.com!!! Buy them directly instead.”

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Posted 5 years ago

“Return all my money you amoral thieves”

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Posted 5 years ago

“Company that steals money from people”

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Posted 5 years ago

“Naturally, I had to cancel a flight due to the pandemic. They refused to follow up for the refund due from the carrier and insisted that my cancellation was voluntary because I completed it online. I'm wondering why I used them anyway. Their fee structure is convoluted, they offer no value and should be out of business.”

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Posted 5 years ago

“Return our money scam company! Victim group: https://facebook.com/groups/254374211743198”

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Posted 5 years ago

“More than 1600 victims on fb group. Post Gmap reviews to fight this scam! There are more than 1600 victims of kiwi.com on Facebook group. The company cares more about their reviews here than the actual service. I paid for extra insurance and service to get an actual service. Waiting for an hour and 20 minutes ON THE LINE; hearing the same instructions saying waiting time 35 minutes. Always automatic answering machine. I used the company before when it was great. Now it's a joke. The instructions are very confusing. I asked for a refund, and they refunded me immediately for 9 pounds! What a scam. I will go through legal action to get my money back for sure. You can not expect customers to click some buttons and the company takes all your money. I'm still on the line when the company has time to reply here but not answering my call. What is the customer direct line? Where can I find it? I tried to look at the site thoroughly. My flight is going in three days time. Again, its a joke to instruct people to customer support but the customer support is not working. Aweful and hellish company. DO NOT USE Kiwi.com.”

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Posted 5 years ago

“Kiwi is a THIEVERY company and I will never ever book with them even if their offer is the cheapest. I've paid 350 euro, the airline cancelled my flight and these bastards are offering 80 in their credit. They didn't even notice the flight was cancelled and I had to make them aware of that. Bunch of criminals.”

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Posted 5 years ago

“They don't give me the informations about my reservations to go direcly to the airlines... They said that I have to pay 20 € to TRY to get my money back in 6 months but I'm after 80000 people who are in the same situation than me.”

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Posted 5 years ago

“Why can't we give zero stars!?!? Like everything else lately with Covid-19, our flight was canceled. However Kiwi won't refund but a 1/3 fraction of our ticket price (and luggage fees). I am going to request their "Assisted Refund" but they had better not make me pay more to get back MY money. And they won't give you the necessary booking information to go straight to the airlines. This company is STEALING your money. I WILL NEVER USE KIWI AGAIN and will vocally denounce it to everyone. Their short-term greediness will cause their demise.”

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Posted 5 years ago

Kiwi.com is rated 1.1 based on 1,375 reviews