Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,375 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would! DO NOT use this company, they scam people out of money and have been using the current health crisis to their financial benefit. I booked a trip to NYC almost 2 months ago. Now, with my flights cancelled because of covid-19, I'm looking for a refund. The only options they offer are either a "fast" refund which is a fraction of what I paid and is frankly an insulting amount. The other option requires me to pay another £18 upfront for them to "negotiate a refund" with the airline. A process which they say may take up to six months. Spoke to someone on their help line but they were no help at all. They have no compassion or understanding for anyone in this currently very difficult time. Absolutely appalling that they're using this pandemic to profit off people. It's disgusting. Do yourself a favour and go with someone else.”

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Posted 5 years ago

“Flight is cancelled by the airline. As others have mentioned, the airline is offering a voucher, but Kiwi.com only offers an instant refund worth about 7% of what I paid or an "assisted refund" which doesn't even mention the voucher option. Personally I will go ahead and reverse the charge with my bank if those assholes don't refund my money.”

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Posted 5 years ago

“Terrible customer service, over an hour long queues in call lines, no answers to emails No information nor support from Kiwi for any flight cancellations. Terrible flow of information. No refunds.”

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Posted 5 years ago

“Do not book with kiwi. They offer zero support. You will be on hold for hours with no answer. No refunds and no emails.”

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Posted 5 years ago

“Bring back my money”

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Posted 5 years ago

“Kiwi, scammers, thieves. Refund policy is a joke!! My flight just got cancelled and I'm left with an uncertain choice to make. My flight with Iberia Airlines was cancelled and I can see on their website they are offering a voucher with the full amount of your reservation but because kiwi doesn't provide the details to access to my booking I can't fill in this form. You can't contact kiwi and you are forced to take on their ridiculous immediate refund (100€ credit on their website for a flight that cost me 540€) or the assisted refund that offers no guarantees and you still are charged 20€ handling fee from them, RIDICULOUS!! I'm in the same situation as the rest of the people on here. They have no costumer service, you are left in the dark with no clear information about the refund system. They still trying to make money out of this caos, shame!! I wonder if we could get together and try to have some impact against this company as a whole.”

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Posted 5 years ago

“corruption and thievery of poor people already in a bad place. 1200 dollar round flight and they offer me a 15dollar refund.”

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Posted 5 years ago

“kiwi is corrupt and is using the Covid 19 crises to make money off of individuals already in a bad place. I spend 1200 for round trip to Croatia and now am offered a 15 refund aswell for assisted refund i have to pay and then wait 6 months to get it. Corrupt and evil men run this company and they will pay for what they have done”

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Posted 5 years ago

“we have tickets for +900 eur, and they wants to refund us +- 100 eur during the COVID-19.”

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Posted 5 years ago

“NEVER use this service!!! During COVID-19 as flights are being cancelled, Kiwi.com is only offering half of the cost of the tickets as a refund. If you want any more they charge you a “service fee” (for doing their job) to get additional funds from the airline, which I’m sure they are doing anyway. So they aren’t really doing anything extra, they just want to take some more of the money that is due to you. They are shady, dishonest, and thieves.”

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Posted 5 years ago

“Thieves and vagabonds. Don't book with them. They charge you for a premium service, they charge you for a refunds and offer you less than 5% of the price you paid when your flights get cancelled. They have bots posting responses to reviews and social media. Please, please, please don't take the risk”

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Posted 5 years ago

“I wish I could put zero stars.”

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Posted 5 years ago

“Such a shame Kiwi dealt with so badly with the Covid situation and tried to make money out of people who got their flight cancel. Short term win, we'll never use them again and hoepfully they go to bankruptcy for trying to escape it first by robbing people”

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Posted 5 years ago

“Absolutely horrible customer service!! Did not notify me of flight cancellations and then therefore would not issue me a refund. Such a scam to ask for more money to get a refund and wait 6 months for it! Never will use this company again!”

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Posted 5 years ago

“The list of problems started with the booking and they screwed up my wife's gender as male and we spend hours trying to get Kiwi.com to fix it. Our flights got cancelled from Australia to LAX and we received NO NOTIFICATION of the cancellation from Kiwi.com -- NONE!!! I went online to the carriers, Qantas, Air New Zealand and Fiji Air, to find out the flights were cancelled before going to the airport. I tried to call Kiwi.com, having their Premium Service, and waited 3 hours on the phone to a recording saying initially it would be 1.5 hours wait time. I didn't get any response. I left 4 email messages to their contact message center and NO REPLY has been sent back to me. They have my email address and phone number and haven't bothered to get back to me. I've applied for a refund on their website that says it will take up to 6 months to process. I know the corona virus has thrown everything for a loop but this company has Unbelievable bad service! Not too hopeful for a refund.”

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Posted 5 years ago

“Remarkably poor service. Hard to navigate website. Complete inaction with cancelled flights (they didn't even notify us). Struggling to get a refund that was already promised by the airline itself. I've been waiting on hold for over two and a half hours to get my flight information so that I can contact our airline directly, but their system hung up on me. Guess I'm calling again, because I'd prefer not to have 800 dollars evaporate into the pockets of this insane company.”

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Posted 5 years ago

“Worst covid19 crisis management”

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Posted 5 years ago

“Kiwi com offer me 43 euros refund of my 450 euros ticket, that has been cancelled. It is a insult. I will never use this service again.”

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Posted 5 years ago

“WHY ARE YOU ASKING FOR EXTRA MONEY TO CANCEL already cancelled flights? what a lame customer services. last time i buy something with you. and i will let all my friends and family heads up about you. hope your greed will be your fall.”

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Posted 5 years ago

“THIS IS A 3RD WORLD COUNTRY COMPANY SO YOU'LL GET THE WORST POSSIBLE CUSTOMER SERVICE! Absolutely garbage company. For my last trip from Los Angeles to Istanbul, they booked my tickets. My connection flight in London was impossible to take. In London I had to leave the airport and go to another airport in another city which costed me $200. Yet I missed that flight and had to purchase another ticket over there. I lost around $400 to pay for the extra luggages again which I'd already paid for in Los ANGELES. Called the customer service several times to get help but they were so disrespectful and awful even the supervisor. I travel a lot and have never had any issue with other companies. Their tickets might seem cheap but they're impossible to use. DO NOT USE THEM.”

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Posted 5 years ago

Kiwi.com is rated 1.1 based on 1,375 reviews