Name: Kiwi.com
Rating: 1.07

“Never ever buying tickets from this website! We had such a hard time dealing with them, and their customer service is not base in US, so good luck communicating with them.”

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Posted 4 years ago

“Muy mal servicios te cobran ante de cancelar en las 24 hora y solo te devuelven $10”

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Posted 4 years ago

“customer service is horrible and I could not refund my flight almost 80 days in advance. it was $600.”

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Posted 4 years ago

“Worst customer service experience so far! I used Kiwi to book 3 domestic flights in India. They have a 48hr cancellation policy and although all my flights were different (there was no connection between each), they applied the 48hr rule to all my flights and scammed me of all the money I was eligible to get. They told me that I am not eligible to get any refund but when I called up the individual airlines, they told me that I should receive a refund according to their policy. HIGHLY DISAPPOINTING EXPERIENCE. Never using it in the future.”

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Posted 4 years ago

“Shocking customer service after website changed price and then booked the wrong date. No refund or option but a wasted flight even though it was kiwi.com fault. Avoid!! There are other much more reliable websites to use to get your flights.”

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Posted 4 years ago

“No prompt was given when asking for details that this should be exactly as on the passport that will be used for traveling. This now did not align as I had no idea they were using this info to make the flight booking with the airlines. I had to pay £260 for a name change at the airport and it was not even offered to reimburse this. It was handled extremely poor on the phone, I called several times and no one seemed to have made a note as I had to explain the whole story again over and over, without anyone helping me. My refund request was then also misunderstood and denied. Google redirected me to this website as my journey was with different airlines, I highly recommend booking yourself separately with different airlines as opposed to using Kiwi. Refnr 94 059 229.”

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Posted 4 years ago

“Muy lamentable el servicio ofrecido por Kiwi. Reservé un vuelo y demoraron casi 8 horas en confirmarme el mismo. Llamé a atención al cliente y fui atendido por un muchacho llamado Sebastián el cual no pudo brindarme solución alguna, hablé con la supervisora quien lejos de intentar brindarme una solución me repitió lo dicho por su colega. Conclusión estuve 8 horas esperando la confirmación del vuelo y finalmente recibí un mensaje de texto informando me se canceló mi reserva. Muy pobre el servicio al cliente ofrecido por la empresa y muy poco resolutivo. El personal muy poco profesional y para nada eficiente.”

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Posted 4 years ago

“If you are booking in kiwi don’t do that it’s a scam company disgraceful unworthy needs to be sacked right now”

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Posted 4 years ago

“this website is the worse seller for flight tickets and the worse customer service ever!”

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Posted 4 years ago

“Very bad company after you booked you pay the money and after 1 week they tell you the flight had rescheduled and you'll have to pay extra money or you will lose your money because they will not give you a refund. I dont recommend to book with this company stay away Customer service is very bad. you call them and they tell you they will give you a call back after half an hour but they don't care I waited one and a half hours and no one called me. All the staff are liars and not friendly. Please stay away from this company.”

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Posted 4 years ago

“It´s really sad to write this review, but specially sad to see how this company doesn´t feel any kind of empathy with clients affected by the Coronavirus crisis. We are not able to flight outside of China and we asked them to help us with a refund of our tickets since it´s impossible for us to make it since we can not leave the country. After talking to Costumer Service they basically said they jus´t don´t care about our situation since the flight we have booked with them is not from or to China. That is true, but the passengers in the reservation are chinese and can´t leave the country. You all should know what´s the position of Kiwi.com regarding an issue like the Coronavirus. We are seeing our friends and family being affected, even dying. It´s not easy. We only ask for help and understanding, but instead they offer us 10 euros refund for a reservation of 4 tickets. Thanks to other companies for being beside us, and thanks to Kiwi.com for letting us all know where you stand for.”

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Posted 4 years ago

“It´s really sad to write this review, but specially sad to see how this company doesn´t feel any kind of empathy with clients affected by the Coronavirus crisis. We are not able to flight outside of China and we asked them to help us with a refund of our tickets since it´s impossible for us to make it since we can not leave the country. After talking to Costumer Service they basically said they jus´t don´t care about our situation since the flight we have booked with them is not from or to China. That is true, but the passengers in the reservation are chinese and can´t leave the country. You all should know what´s the position of Kiwi.com regarding an issue like the Coronavirus. We are seeing our friends and family being affected, even dying. It´s not easy. We only ask for help and understanding, but instead they offer us 10 euros refund for a reservation of 4 tickets. Thanks to other companies for being beside us, and thanks to Kiwi.com for letting us all know where you stand for.”

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Posted 4 years ago

“Dont go anywhere near them. Operate out of Czech Republic with robotic call centers in Philippines & India. Total crooks. I cancelled a $1055 ticket 2 hours after I booked it and received a $10 refund.”

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Posted 4 years ago

“KIWI IS RUBBISH! Customer service doesn't exist. Don't be deceived by the paid reviews. They'll sell you tickets from airlines that don't exist and blame you for it (that is if you can reach their customer service lines).”

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Posted 4 years ago

“On a two-way trip from New York to Berlin via Amsterdam, Kiwi.com managed to get me stranded twice on Amsterdam airport: On the first flight they "forgot" to pay KLM for the flight ticket Kiwi.com should have purchased for me resulting in me having to buy another ticket for that flight 1 hour before departure (you will know how costly that was) and I'm still waiting for my refund. On the way back, the first flight was delayed (Kiwi.com probably hasn't any fault in this) resulting in me missing the follow-on flight. However, they were not willing/ able/ capable??? to book my on the only other flight to New York that day (despite the fact that I had informed Kiwi.com 4 hours prior to departure of that other flight about my delay). Now being stranded in Amsterdam without my luggage, Kiwi.com instead offered me a refund of my flight to New York (which was ca. 20% of the price of a new flight at that time) or a new flight the next day with a 1-night stay in Amsterdam ("All paid for by Kiwi.com). Having arrived at the "airport" hotel, I realized it was 15 minutes taxi drive from the airport (of course I had to pay for the taxi) as well as a 40 minutes drive to Amsterdam city center with no other restaurants or activities close by. Then, Kiwi.com had promised to pay for breakfast, dinner and the hotel room - none of this was the case! I had to pay for all myself (reimbursement is filed but as they have so far not reimbursed me for my first flight 4 weeks ago, I am certain I will either not get any reimbursement or it will take weeks). Last but not least: The original ticket price was just 5% cheaper than if I would have booked it directly with the airlines. I am 100% certain, I will never use Kiwi.com again and cannot recommend it to anyone - not even to save costs as in the end, you will pay more!!! And you will waste a lot of your precious lifetime waiting on airports and speaking to (10!!!) customer service agents that are all very friendly, but seem to have no flexibility or rights to make decisions. Also you have to call them as they "cannot" (or don't want to?) call you back. Of course it's not a toll-free number so you will also have additional costs here. All in all: Using Kiwi.com saved me 5% vs. the alternatives on the ticket price, but so far I have paid at least 15% more due to the additional costs that Kiwi.com promised they would be paying, but didn't. For me this company sounds like scam and everyone who ever thinks of using it, think twice!”

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Posted 5 years ago

“worst website to buy tickets they dont even help you out and just out to scam people”

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Posted 5 years ago

“Absolutely terrible service - it took me 4 months to receive any refund and they only gave me 1/4 of what they gave my friend (hundreds of dollars less) in the COMPLETE same situation. It took for me contacting the airline myself and having proof for them to acknowledge that the airline HAD actually refunded already the money - stating continuously to me that they were waiting on a reply from the airline. DON'T BOOK WITH THEM, they ruined my holiday and the following four months.”

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Posted 5 years ago

“Kiwi.com never provided me with correct PNRs and 13-digit e-ticket number for one of my flights. Their support is a total joke, they are not competent and also lie all the time (e.g. saying that the airline does not provide them with e-ticket number). I called them ~5 times, they were blaming partners and asking for 4 more hours to resolve the issue every time so I had to dispute the transaction.”

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Posted 5 years ago

“I booked four flights , 2 on one day and 2 a month later, with Kiwi because they guaranteed the connection. Then the first flights on each day were cancelled by the airline. Kiwi moved my flights to the day before and then refused to help as, technically, I could still make my connections. I"m not sure how many people can just suddenly travel the day before, but I can't. The originally didn't even offer advice about a refund, they just told me to contact the airline. I did do that , but then I requested refunds on the Kiwi site and got them. The second airline didn't offer refunds, so I lost the money for my second flight and Kiwi support didn't even answer my second email. So I may use Kiwi in future to plan flights, but then I will book them direct myself. I most certainly don't trust them at all. The guarantee states If you're covered by the Kiwi.com Guarantee and there's a schedule change, cancellation, or delay that affects your trip, we'll either buy you an alternative flight to your final destination, or offer you an amount to be refunded. When you receive a notification that your trip has been affected, please always contact us back within 24 hours, or your Guarantee may be voided. When the Kiwi.com Guarantee applies: Your flight was rescheduled, delayed, or cancelled by the airline for any reason'. I'm confused but there is obviously no point chasing this any further. What can I do if they don't even answer emails?”

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Posted 5 years ago

“I assume any positive review of this company is fake—check other websites. NEVER buy a ticket on kiwi.com--they are completely fraudulent. When I made a booking through Kiwi.com, there was only one baggage purchase option available for 15 kg, which I purchased. There was NO other purchase option for a larger bag on the website or at any time after, which would be available if you bought from the airline. When I arrived at the airport, Easyjet charged me 90 Swiss Francs for my bag because it was 5kg beyond the limit (had I been informed of any issue in advance or that there was no way to pay the normal difference in fee, I would simply have brought a carry on bag, which easily would have fit 5kg). The pint is Kiwi does not offer all baggage options, hides options, and obfuscates the fact DELIBERATELY, so you have to pay a fortune at the gate. The employee at Easyjet check in, Ehsan, and his manager, Suzanna, refused to wave or reduce the fee. But Ehsan directly admitted that Easyjet knew there was a problem with the Kiwi website and that many customers had complained, but "not enough" for Easyjet to bother to do anything about it. He admitted explicitly there was no other way to purchase the larger baggage option on the Kiwi website (you would have to know you need to download an Easyjet app, and then use the app, which is not an option ever disclosed). Eshan also said I could have bought two bags at 15kg, which is absurd, as there is no way to know that Easyjet would allow you to combine them for single bag, and also would have been more expensive than the larger bag option which was never made available. This is the legal definition of fraud—it means Easyjet is allowing or encouraging Kiwi to sell its tickets in a fraudulent manner so it can charge passengers exorbitant amounts at check in and Kiwi.com is defrauding countless customers. Kiwi.com's response was beyond fraudulent--it didn't even address the issue, its website, the information I was given, nothing. This company is a fraudulent enterprise.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiwi.com Reviews