Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 4th January 2025

Anonymous

Kiwi.com 1 star review on 4th November 2024

CHRISTINA KARAPANOU

Kiwi.com 1 star review on 27th October 2024

Robert Vallespi

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another scam agency. their advertising is just another BS, and you will not get a penny back of what they are offering as part of their non existence service. they don't show you the actual terms and condition until you purchase your ticket, for sure when you try to book, there is not even time to read any of these terms and conditions that will be different from actual advertising. a new SCAM that they call it TRASFER PROTECTION under the impression that if you have flight delay or cancellation you will be offered refund or free rebooking, which of course part of any booking in any Airlines directly. But KIWI make you believe that your separated purchased ticket with them is covered by KIWI and once you lose your trip because the first flight cancelled by airlines due to their technical difficulty. KIWI simply claims that since KIWI system is operational the cancelled flight is not covered under transfer protection and you need to pay them over 60% of your total trip (the whole international and domestic ticket) or you lose your right, which is a total BS as flight is considered their service since they are selling the flight to you not their booking. And since rest of your flight will be useless you will lose all your hard earn money. As simple as that. And of course since these corporations taking over flight industry doesn't provide any protection to any customer. As why should they care about customers since their regulations are only there to protect the big corporations and not the customers. don't buy from them or you lose anything you pay no matter why your flight has been cancelled. you are the one to lose your money because you are just 1 customer and you cannot claim anything since there are always the TERMS and CONDITIONA to protect them all the way”

Kiwi.com 1 star review on 3rd August 2024

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Posted 5 months ago

“Horrendous company. Booked my flight. Had it confirmed then they decided to rebook me 2nd earlier which I can’t make as my connection isn’t landing in time They tell me I’m re booked back on my original flight but it’s a lie. DO NOT TOUCH THOS COMPANY”

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Posted 5 months ago

“Not great service from kiwi.com I requested an extra bag on a flight, which was 2 flights but not a self transfer. They failed to add the bag to 1 flight but still added to the other, which is useless. They refused to give me a full refund even tho my request for extra baggage was 1 purchase not 2 separate ones as they completes half my requested, which again is useless without the 2nd flight.”

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Posted 5 months ago

“If I could give them 0 stars I would give them -1. My first and last time travelling with them! First was good price, then additions come within that you don’t have a choice. Then I get stuck in Arabia. And get 0 help beside 24/7 service. Ended with that I needed to buy a whole new flight by myself with 0 refund for the non used flight. Never again.”

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Posted 5 months ago

“To kiwi.com: To whom it may concern, I would like to be contacted immediately regarding a complaint that I would like to make from my recent experience with your company. My flight was Madrid to London collect collecting in Barcelona. My first flight was delayed by an hour meaning that I wouldn’t have enough time to transfer to my second flight as the connection from the terminal was at least 20 minutes anyway. I called the customer care team immediately as my flight landed. They gave me the option of flying to Gatwick at 9:30. I took this option even though it would cost me extra money to get to my home from Gatwick as I chose Stansted intentionally. I was told by the first customer care colleague I spoke to that I’ll have to except the change on the app and then they could process it for me. Which I did after confirming I was able to get home if I chose this option. Then called back again and spoke to a second person and she confirmed that she would process my request and send me the information as soon as possible. I waited for 40 minutes and received no correspondence regarding my new flight and the time was decreasing for me to check into my new flight. Afterwards, I called a third time I was told that the team were currently processing my request still! Then I found out that they could not book the previously agreed flight because it was “sold out”. Therefore, my waiting and planning was all in vain. I was so exhausted and drained. I decided to look at this flight information myself whilst I was being fed lies and false information from your customer care team. As I was able to book that flight myself. I booked a seat on “sold out” flight! How can I book a seat on a flight that is sold out? Why have I been sitting on the floor of Barcelona airport in tears for hours while your customer care team is lying to me saying that the flight is sold out when it wasn’t? So I paid £99.12 on top of what I paid you for your flight. Your customer care team was completely useless and unhelpful. They also said ridiculous comments like “ We are not gonna leave you stranded in Barcelona” when in actuality that’s exactly what they did. I was supposed to return at 6:50pm and get home at 7:30pm but instead, I didn’t get home until gone midnight with no help from you or staff. I’m expecting email correspondence and/or messages with compensation regarding this complete ridiculous situation. I will also be expecting a full refund and I will not tolerate anything less as I have already lost so much money on this flight due to no fault of my own. Flight fees, food fees, petrol fees. I will also be posting negative reviews on all platforms. I expect a response as soon as possible, and I will not accept anything less than what I have demanded. Kind regards Sophie They refused the refund saying it wasn’t their fault and their team did all they could. Completely unacceptable.”

Kiwi.com 1 star review on 31st July 2024

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Posted 5 months ago

“I tried booking a flight five times but it did not work.”

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Posted 5 months ago

“NO FLEXIBILITY TO HELP CUSTOMERS. Just a fair warning people that their refund request for ONE of multiple flights actually meant requesting for the whole trip (4 flights). Website does not state that at all and could not cancel the refund request. In the end, I have no flights, barely any refund, and have to spend for other flights. WILL NOT BOOK HERE AGAIN.”

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Posted 5 months ago

“Scam artist and fraudsters.... Paid for a flight with them only to turn up to the airport and the airline has zero record of the booking. You will never get a refund from them and there is nothing you can do about it, they exploit the system and the little guy, because what can you do about it”

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Posted 5 months ago

“I have had the worst experience with Kiwi, by far the worst of all online travel agencies. I booked my flight two months ago, and now they have changed my flight date without my permission. When I informed them that I have an important meeting on the original date I booked, they showed no concern whatsoever. They are also refusing to issue a refund. To add to the frustration, the checked baggage allowance they provided is only 10kg, which is completely inadequate. Overall, Kiwi's service has been extremely disappointing and unprofessional.”

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Posted 5 months ago

“Useless. Zero flexibility. You can change your ticket only if it’s with 48 hours of departure of outbound. So if you need a change on your return you need to buy a full new flight.will never use again.”

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Posted 5 months ago

“I booked a one-way Westjet flight through Kiwi.com. Due to the labour strike and related disruption to WestJet’s operations that began on Friday, June 28, my flight on June 29th was cancelled. I called Westjet, and they confirmed that I am entitled to a full refund in compliance with the Air Passenger Protection Regulations. Despite this, Kiwi.com has repeatedly denied me a full refund. Initially, they claimed that ‘the carrier’ would not provide a refund. After I disputed this, they offered me $60.82 in 'Kiwi credits' or a refund of $46.20, claiming that that was the refund amount they’d received from the carrier. However, Westjet has no record of Kiwi ever contacting them to request a refund. Unfortunately, Westjet is unable to provide me with a refund directly and I am still having to waste time chasing a refund from Kiwi.com.”

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Posted 5 months ago

“Terrible company to buy tickets from, they have a zero customer service policy.”

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Posted 5 months ago

“Services extremely poor. This is a scam. I booked a flight ticket from London Gatwick to Johannesburg and I was meant to connect by Prague , was told I can’t because I needed a shengin visa to get to Prague, I mean why would you connect people where they need extra visas and not even let them know they need extra visas? Long story short, the flight left me and they didn’t even care to refund. Please stop booking through kiwi guys”

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Posted 5 months ago

“Fate Attenzione, potreste mettervi nei guai nei trsferimenti internazionali! Disastroso! Fate Attenzione, potreste mettervi nei guai nei trsferimenti internazionali! Disastroso! Questi voli sembrano economici , ma nascondono una quantità di insidie spaventosa. I molteplici trasferimenti da un volo ad un altro, nascondo pericolosissime situazioni per gli orari delle connessioni, le richieste di VISA (Visto) inattese e estremamente costose e la sostanziale irresponsabilità di KIWI per la positiva conclusione del viaggio. In una connessione (Transito internazionale) a Dammam (Arabia saudita), a causa di un mancato accordo tra l'aereolinea WizzAir e l'Aeroporto di Dammam, non ho potuto semplicemente trasferirmi da un gate ad un altro, ma sono stato COSTRETTO ad acquistare una VISA da 95€ per uscire dall'aereoporto e rientrare immediatamente dopo per prendere il volo. L'assistenza di KIWI `è stata semplicemente inesistente. Date of experience: 20 July, 2024”

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Posted 5 months ago

“I booked twice with Kiwi. - Once, my flight in Milan was canceled and they issued vouchers to hotels that were 90 KM away. - Second, I tried to cancel my flight within an hour after booking due to personal reasons. They canceled my flight, kept my money and refused to undo the cancelation after I told them i wanted to take the flight.”

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Posted 5 months ago

“They don't help you with anything, even when there is a global IT outage it's "sorry you didn't pay for the extra add on service that you need to have for us to help you with unexpected things like a GLOBAL IT Outage" and will take your money and then tell you that you have to call the airline you're directly. So when I tried to get a new flight because my flight was cancelled due to an, again, GLOBAL IT Outage- they would not help me with refunding my flight and so I had to book an entire new flight and pay for it. The original flight I had that I was not refunded for, Kiwi just keeps that money. Horrible business, robbing people left and right. Avoid at all costs.”

Kiwi.com 1 star review on 24th July 2024

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Posted 5 months ago

“Incredible. So you are my agent since I booked through you, you took the fees for apparently no support whatsoever (you had not even known our flight was cancelled until after I called you the next day also you initially offered me next day flight with 20 hours flight time and additional hefty fees and only after I told you that wizzair offered a change in flight which you do well know since it is EU regulations, you eventually managed to change my flight) Considering all that, I do not blame you personally, but I consider this event of case handling highly unprofessional, possibly constitutionally offensive and I would like to inform you that this case will face the court of justice so you might want to forward for a higher up. Money machine will no longer go brrrr. Thanks for nothing and I hope I will always avoid even the fruit aisle in every store just not to remember this disgrace. Sincerely A disappointed customer”

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Posted 5 months ago

“Please do not deal with kiwi they are the biggest company stole miney all the flight I booked with them they don’t give me the right flight information so I can miss my flight. I’m lost here in Paris I don’t have family I don’t have money I get to my flight from Paris orly to New York 2 hours before my flight and they say the flight was booked they sold my ticket and they did not need to provide me second flight the freamch bee airline told me to call kiwi when I contacted them they told me call French bee and that was my second flight and I lose all my tickets to get to Salt Lake City. They did not need to help me at all I have record them video and I told them tha they did not care to even see the video”

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Posted 5 months ago

“They get your money and cancel straight...my father is dying and I booked in rash to find out they cancelled it rest assured as I've never had a flight being cancelled. I hope I make it soon enough..”

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Posted 5 months ago

“Never use Kiwi.com. Shame on all employees participating in this scamming scheme. Classic sudden price increase scam, even during the last step of booking a flight before hitting the pay button. A €290 flight suddenly becomes €332 on the desktop. Then I checked again on my phone, and the price was €364. In a matter of 5 minutes, the price increased by €74. I ended up booking the flight directly on the airline's website for €320.”

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Posted 5 months ago

Kiwi.com is rated 1.1 based on 1,324 reviews