Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,371 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,371 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Kiwi.com was a complete disaster, and I would not recommend anyone use their services. I booked a flight with a connecting flight through their platform, and due to a delay in the first leg, I missed my connection to the final destination. As soon as I realized the problem, I contacted their customer service. After hours of frustrating attempts to select alternative flights (all of which were sold out), I finally received a call informing me that they couldn’t offer any viable options and would only refund the original tickets. To make matters worse, when I received the refund, I noticed that it didn’t even include the baggage fees I had paid. During the call, I was assured that Kiwi.com would cover the costs of the hotel and necessary transport due to the missed connection, so I made the reservations, trusting their promise. However, when I submitted my claim for these additional expenses, Kiwi.com refused to reimburse them, leaving me with a significant financial loss. On top of that, the new ticket I had to buy cost almost double what they refunded me, and they also refused to cover this difference. Even though I followed all their instructions and had a right to compensation under European law, the service was completely ineffective and frustrating. This experience was not only costly but also extremely stressful. I would strongly advise against using Kiwi.com for booking flights.”

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Posted 7 months ago

“Save yourself time and money. Avoid Kiwi.com at all costs. dealing with them is a nightmare. I booked for the first time for multiple city trips; each and every flight there was a huge obstacle. It is the most hellish experience I have had on flights. I will never book flights with them again.”

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Posted 7 months ago

“I have been trying to withdraw my money since 5th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 123,999 USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 7 months ago

“I have a similar situation like others they cancel the flight at last moment and eat all of your money and you can't do nothing about it ...neither refund,customer service....since it's been happening to lot of people WHT authorities are not doing anything about it....it's a scam scam scam”

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Posted 7 months ago

“You told us that our cabin bags could be 25cm deep in your email, but at the boarding gate we were told it was only 20cm. We got excessive charges which you repeatedly refused to refund or compensate. I see why 1% of reviewers recommend you and why you have a 1.1 rating.... Never again, from all our friends a family....”

Kiwi.com 1 star review on 6th September 2024

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Posted 7 months ago

“I wanted to let you all know about kiwi. How disgusting this is. I booked an international flight with them and one day before my flight they cancelled my entire flight. now i am asking for them a refund they are refusing me to pay a single penny. how can they do this.? this is very wrong. i request everybody to avoid purchasing tickets through them. This was there problem they cancelled my flight not me then also they are not sendin me any refund. I am very dissappointed with this pathetic service.”

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Posted 7 months ago

“Bogus, illegitimate, terrible customer service - don't burn your money.”

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Posted 7 months ago

“flight was preponed by 6 hours last min and no refund or even credit offered.”

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Posted 7 months ago

“I can only say that they are technical thieves and that's it.”

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Posted 7 months ago

“Terrible!! Do not care to help you, customer service is awful, cannot change anything with the flight. DO NOT BOOK THROUGH THEM The worst company I have ever dealt with”

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Posted 7 months ago

“This is a fraudulent travel agency. Kiwi.com scammed $7500.00 for travel that was canceled within 24 hrs. They neither give me the money back nor a travel voucher to buy another ticket. Frauds run this enterprise. Is there any legal course to stop this fraudulent company from doing business in the USA? God save us!”

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Posted 7 months ago

“We hadden een retourtje naar Madeira geboekt via kiwi.com. De heenweg zouden we een tussenstop hebben. De tweede vlucht werd vervroegd waardoor we deze niet konden halen. Vervolgens biedt Kiwi alleen maar zeer dure alternatieven aan. Uiteindelijk hebben we bij een andere maatschappij de nieuwe heenvlucht geboekt. Bij Kiwi was het niet mogelijk om enkel de heenreis te annuleren en een gedeelte van het geld terug te krijgen. Dan zouden we ook de terugreis moeten annuleren. Onze laatste keer dat wij boeken bij Kiwi!”

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Posted 7 months ago

“I spent $881 for round trip. Frontier would’ve made us miss our connecting flight, so we had to cancel the flight. Instead of getting us a new flight with the $800 spent, they wanted to charge $500 for a new flight. We wanted to cancel but only for $71 in refund. Please listen to me. Do not use them. It’s tempting because the flights are cheap. Please book directly with the airline. I know you think it won’t happen to you, but do not book with this company.”

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Posted 7 months ago

“I paid for insurance on a Copa flight so I could change the flight for some reason and they didn't do it for me and they don't have a phone number to talk to, they didn't answer my emails or refund my money.”

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Posted 7 months ago

“Worst flight booking company. Please do not use. I booked my ticket and they gave me no checked luggage. I contacted them to add checked luggage and they said there is nothing they could do and would not refund me when I tried to cancel it.”

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Posted 7 months ago

“Feels like a scam, lost 560 EUR becuase of aitrline cancelled the flights, never got my money back, donot recomment to anyone! Customer service is as bad as it can get- they are polite and all, but not willing to give you any solutions, unfortunately, I didnot read the warnings before and lost some of my money, but hopefully most of people do some research before purchasing any tickets through them, so they avoid throwing away theitr money.”

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Posted 7 months ago

“Terrible experience, lost my money and my flight Terrible experience They are thieves; they commit fraud and ask for extra money. The customer service doesn't answer your questions. The custumer service doesn't exist. Never take a ticket with them. They cancelled my flight and asked me to payed more money for buy another ticket. Very very terrible, bad, poor travel agency This travel agency should be close Is not a travel agency is a fak travel agency. Never buy a ticket I promise to you i d'oesnt law and it's good for you to never never ever buy a ticket from this fak agency”

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Posted 7 months ago

“I book a flight from Heraklion to Athens for 25 August 2024 at 08:30 with Sky-Scanner, the ticket was for my mother. I paid 220 euros. After some minutes, you send me an e-mail that you did not manage to book my flight and you will return the 220 euros in the next 10 days. So, i am right now with 220 euros less than I had before and I have no flight. So I have to book a flight with only 50 euros right now (because in my account I had 270 euros). And my mother that has to come to Athens tomorrow for a medical urgent issue will not be able because of your system. WHY DID THEY NOT TELL ME BEFORE I BOOK THE FLIGHT THAT YOU WILL NOT BE ABLE TO BOOK MY FLIGHT AND YOU LET ME PAY 220 EUROS??? Not only I will not use Kiwi ever again, but i will also see if the European Court can help me with this situation. I am left with 220 euros less and with no flight and my mother stuck at Heraklion with her health issue.”

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Posted 7 months ago

“THIS A SCAMMER COMPANY, I have booked my flight after a week they sent me a email saying my flight has been changed,I called them saying am not happy with that change and I would like to keep my original booking or get my refund,they refused to help me saying nothing they can do ,absolutely shame on this company,NEVER EVER AGAIN in my whole life...........AVOID THIS SCAMMERS PLEASE”

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Posted 7 months ago

“Although there are some unfavorable reviews about Kiwi, the times I’ve used them I’ve been more than satisfied. Cheapest options I found on-line. I bought a ticket for my daughter and when she was having troubkes about not having a return ticket by counter staff I called Kiwi, Ansley sorted it out by calling my daughter and speaking on speaker. I’d use then again.”

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Posted 7 months ago

Kiwi.com is rated 1.1 based on 1,371 reviews