Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi is a scam. They are constantly changing dates, times, and locations on when you buy your ticket and they don't even notify you on these changes. They make you pay extra for mistakes and misinformation that they include. There is not available and no supportive customer service. Kiwi is a terrible company to buy travel tickets from.”

Helpful Report

Posted 4 years ago

“I think it's the worst company when it comes to customer services. They misinform customers, lie in regards to refunds just so they will not make their jobs accordingly. Their website will give errors when you try to input check-in details and then they will advise you that the check-in in free at the airport and then you will pay a huge fee at the airport for check-in. And after that they will lie to you that a refund will be done in 3 months so that maybe you will forget about it. And after that of course they will make it look like is your fault and you will see no money back. Customer service is the worst and the website is rubbish. Do not use them as you will pay a lot more in the end for your trip.”

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Posted 4 years ago

“I booked a flight with kiwi from Tijuana to Cabo and confirmed the flight with Kiwi the day before. I got to the San Diego boarder crossing, walked over to get into Mexico for a usually easy breezy flight. I instead got to the counter to get my boarding pass and hop on that flight only to find out I don’t have one. Kiwi couldn’t understand what happened and needed to “research” it took over an hour for a call back and by that time I couldn’t make my flight. I not only had to miss my flight that day but was also out $560 dollars for the resort which I booked that evening. Worst experience ever. Will NEVER use Kiwi again. They only put me on the next flight out and turned a 3 night weekend getaway to a two night. They wouldn’t even change my Sunday flight to extend the trip. Ouch!”

Helpful Report

Posted 4 years ago

“I am waiting already 6 months for my refund of R38000 South African rands which is a huge amount of money. When will this refund be paid? My Booking number is 121412742. Really this is lack of service ridiciulous Please be prompt with your reply. Kind Regards Alida Rowe Telephone number: +27 649049899”

Helpful Report

Posted 4 years ago

“They treat their costumers with no respect. I am waiting for my refund over 6!months. It is not even possible to in touch with costumer support via phone and on mails they only answer with generated messages! Never ever again! Please avoid Kiwi and just book on the airlines website...”

Helpful Report

Posted 4 years ago

“NEVER AGAIN!! 😠 This is the worst company I have ever encountered. I booked 2 flights - each with one stop. During less than one week they changed my flights, extending my waiting periods in transit airports by 11,5 hours!! And the changes keep coming. It is insane. They do not answer any calls and the help center messaging function, doesn't even open. I have tried everything. Please, do yourself a favor and never use this dishonest, deciding and double-dealing company, as well as it's miserable, non-existent customer service.”

Helpful Report

Posted 4 years ago

“All, Take any issues with @Kiwi to the Citizen Advice and request a travel dispute from your bank. Please put bad reviews everywhere in internet. Send them 1000 emails to them. They will pay us back in labour. Join the group on Facebook https://www.facebook.com/groups/254374211743198/?ref=share”

Helpful Report

Posted 4 years ago

“SCAM! I have booked a flight and it was cancelled a week before the departure, I applied for a refund and ive been waiting for three months still nothing!”

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Posted 4 years ago

“THIEVES. THIEVES. THIEVES.”

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Posted 4 years ago

“If I could give ZERO stars, I would. I cancelled a flight that I had made through Kiwi.com seven months ago due to COVID concerns. The flight was on Norwegian Airlines. I had contacted Norwegian directly to buy extra legroom seats. So when I cancelled with Kiwi, I called Norwegian to get my money back for those seats. Norwegian refunded my money within a month. Kiwi is still telling me the carrier hasn't responded, which I'm absolutely sure is smoke. I would NEVER use Kiwi.com again!”

Helpful Report

Posted 4 years ago

“My flight was cancelled & Kiwi.com guarantee states that I am entitled for a full refund or an alternative itinerary. Infact, below is what it states. Rebooking the trip In case the flight has been cancelled by the carrier, we will offer an alternative itinerary for customers to consider. They do not mention that this is a new booking which I have to pay in full. They also do not offer a full refund which makes the kiwi.com guarantee totally worthless & is a scam. Beware & keep away from this firm. This is what they replied via e-mail: Unfortunately, for your flight that has been cancelled due to Covid-19, the best we can provide you is a paid alternative flight or cancellation which will depend with the airlines policy. My flight is in December which was cancelled as the airline terminated this route & nothing to do with Covid-19”

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Posted 4 years ago

“total fraud, they push you to throw your refund into credits > but you cannot use those credits > avoid at all cost please: avoid at all cost”

Helpful Report

Posted 4 years ago

“I would recommend avoiding this company at all costs. My flight was cancelled 5 months ago by the airline which is a no brainer for a refund, but impossible to get refunded from Kiwi.com. You booked through them and cant go to the airline directly because of that. They fought a transaction dispute and are keeping all the money for a cancelled flight. This includes kiwi keeping their fee’s for the cancelled flight and the airline stealing the taxes that were due to local governments and airports. Both of which is probably illegal.”

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Posted 4 years ago

“The worst service I have ever experienced. I booked a trip with Kiwi (that included two flights). The airline of the first flight changed the date of the flight to three days later. Kiwi provided me with NO help and expected me to travel in time to catch my second flight. The app gave me two options: or to purchase an alternative flight (which cost more than double of what my original purchase was - so they weren't even asking me to pay the difference, but a new trip and waste my money basically) or apply for a refund, which there is NO guarantee I will ever get my money back, when it is not my fault my flight was modified. I tried to contact Kiwi for a week straight and got NO reply. I emailed 10 times and called another 10 times (I was on hold for 2 hours multiple times). I managed to finally talk to someone who gave me no solution and simply applied for the refund for me with no guarantee I will get anything back. Very disappointed and will NEVER book with Kiwi again and I DO NOT recommend using them. I had to purchase a new flight and spend loads of extra money with no help from Kiwi.”

Helpful Report

Posted 4 years ago

“Don't buy any ticket or make a reservation via KIWI.COM Since more than 6 months I couldn't get my refund for a flight ticket that was cancelled due to Coronavirus. I was guaranteed to be given a full refund for my money. They only answer to postpone or misinform me about my request. It is horrible to be disgraced with your own money! 112079231 booking number!”

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Posted 4 years ago

“Theres probably a special place in HELL for scamming people off their money during COVID19! FLIGHT CANCELLED DURING COVID. KIWI SAID REFUND TAKES 3 MONTHS. BEEN 4 MONTHS, STILL NO REFUND. GOT AN EMAIL FROM THEM SAYING THEY RECEIVED MY REFUND FROM AIRLINES, STILL HAVENT TRANSDERRED THE FUNDS TO ME. CALLED THEM, EXPLAINED SITUATION, THEY SAID WILL WORK ON IT AND CALL ME BACK, NO ONES EVER REACHED OUT. SCAMMING PEOPLE DURING COVID, TERRIBLE. F*CK THEM, NEVER DO BUSINESS WITH THEM.”

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Posted 4 years ago

“The ticket they sold for the flight which never existed they are refusing to give my money back .”

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Posted 4 years ago

“I’m only giving them 1 star as you can’t give them 0. They take your money and trick your refund. Disgusting in all processes.”

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Posted 4 years ago

“it's a scam NEVER BOOK WITH THEM. My flight was cancelled due to covid-19, and they are ignoring my emails. After 6 months, they were not able to provide any refund. I asked to see their policy and to directly deal with the airline, but they keep sending the same e-mail. Avoid if possible”

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Posted 4 years ago

“Tragedia. Usługa nie wykonana i tłumaczenie, że od pół roku nie otrzymali zwrotu od Linii Lotniczych. Zostałem oszukany na blisko 1000zł! PORAŻKA! Będę pisać negatywne opinie wszędzie gdzie tylko znajdzie do tej pory jak nie otrzymam zwrot swoich kosztów!”

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Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews