Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not understanding or willing to work with you.”

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Posted 2 years ago

“Cancellation means nothing for them even you cancelled the ticket 10 hours after you booked. Also, even you called the airlines and they agreed to refund you. But, if kiwi.com didn't cancel your ticket, you can't get the refund either (I also spent a lot of money to make an international call to kiwi.com, the officer is like robot to say "we are processing your application") . Really bad experience and very unrecommended.”

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Posted 2 years ago

“Scam It’s the worst agency . Have the worst customer service stealing my money never recommended it for any one .wishing for this agency to be loose all what is stealing . Thieves It’s a scam..”

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Posted 2 years ago

“Hi all, Don't buy any tickets with kiwi. They are not reliable and it's impossible to contact their customers service. I was coming back to Ireland from Dominican Republic last week. Kiwi didn't send my boarding passes and asked me check in directly with the airline. On the morning of my flight, the airline said that there are no boarding passes for me but that they can see my name in their system 3 times,all 3 times cancelled ?!? I had to buy a new ticket and spend more than $2400,out of pocket, to be able to be back at work in time last Monday. I asked last week for a refund and still I haven't received not even an answer from them. I am nurse and after these critical and difficult years, I was really looking forward to have a nice vacation. They managed to ruin that too.. without considering the consistent economical loss. If I could give them a zero star, I would. I will definitely move my refund forward with the appropriate authorities,this is a theft!”

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Posted 2 years ago

“It's a complete scam. They keep your tickets under their own email address, so you are not even able to access your booking. Thieves.”

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Posted 2 years ago

“Total scam!”

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Posted 2 years ago

“⛔ SCAM! ⛔ Kiwi.com is impossible to reach by phone. They will not give you a refund even if you 'play' by all their rules. They will answer emails but make up new demands one after another so that is imposdible to get a refund. They are scammers! They do not deserve any stars what so ever. Think twice before you purchase....”

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Posted 2 years ago

“Absolutely avoid this lot!! My son and his partner are currently travelling South America and are looking to change their flights. The airline are more than happy to do this at a reasonable cost, but couldn't make the change until they had my sons email. He gave the email and the airline said it was wrong, so he gave his partners email which was also incorrect. Apparently, when Kiwi booked with the airline they gave an email of their own and when my son asked for this email so he could relay back to the airline, Kiwi refused to give it to him, but they are more than happy for him to rebook the flights through them at 3 times the price. Be aware people!”

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Posted 2 years ago

“Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I bought a ticket right at the time that pandemic started and recognized I made a mistake about time due to the stress and pressure that I was under while all countries were closing all their borders. I called them less than a min after purchasing the ticket and they were not willing to help me to change the ticket and they stole $1200 from me. Never ever use them, they are not human.”

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Posted 2 years ago

“I purchased 3 tickets from SG to MNL, 3 days before the flight I received an email from them stating that my flight was cancelled. When I checked with the airline itself they told me that the flight is not cancelled at all. It’s to late for me to take a swab test so I need to book new tickets. I called them and emailed them until now nk reply from.”

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Posted 2 years ago

“Horrible experience with refund. The refund was promised to be done within 3 months. Instead they took 10 months and finally DID NOT make any refund. Instead paid in form of "Kiwi credit"”

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Posted 3 years ago

“Kiwi needs be more considerate and offer refunds or vouchers when u are not able to travel because u or a love one has contracted covid and u want to do the right thing and NOT travel and EXPOSE other people! Will never use KIWI again!!!”

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Posted 3 years ago

“I had such a bad experience with Kiwi.com, I booked a trip to Greece, paid for 2 suitcases and had to pay again when I checked in. They have not refunded yet and said they will investigate and only then maybe pay $180 back! It’s unacceptable and the airline checkin desk said Kiwi.com are known for this. They are quick to charge and not in a hurry to refund mistakes they are responsible for. I do not recommend using them ever again.”

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Posted 3 years ago

“This outfit is a ripoff outfit. I got lucky since I used a credit card so I got my $5,996 back through a credit card dispute. Please, Please, Please stay away from these crooks!!!!! I'g give them a minus 10 if I could.”

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Posted 3 years ago

“They weren't able to add the seat I ordered to my flight. They promised a refund, but it has never been sent. They deleted their email address after some communication. After four months still nothing has happened. Their helpdesk doesn't answer. It seems they just have stolen my money. Legal action will be taken.”

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Posted 3 years ago

“Worst ever scammers”

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Posted 3 years ago

“Its a complete bulls**t website. I had to book the flight tickets since i had no other option. i spoke to the airlines myself and they were refunding me the complete cost but since it booked via KIWI, the payment went to them to return while KIWI tells me that the carrier has refused to refund. I am going through lows of my life and this blow has hit me harder than anyother time. I RECOMMEND AGAINST using kiwi.com ever. They are total scammers. I WISH THERE WAS AN OPTION TO PUT ZERO STARS.”

Kiwi.com 1 star review on 29th December 2021

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Posted 3 years ago

“NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAMNEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM NEVER BUY TICKETS FROM KIWI. iTS COMPLETE SCAM”

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Posted 3 years ago

“Kiwi is operated by a bunch of fraudsters, scam and cheaters do not believe them, I purchased a ticket to travel from Bangalore, India to Sydney, Australia via multiple airlines in oct 2021 the airport did not accept the ticket after so much complication i managed to travel to Maldives there they held me like a criminal and deported back to Delhi saying the ticket issued by Kiwi.com cannot be accepted it is not a valid ticket i paid $3,000 australian dollars everything gone in a drain not only that It was so humiliating and after reaching delhi there i had to go through deportation process and finally i spent another $2,000 to purchased another ticket from a different travel agent and reached sydney. these bastards should be pay their penalty somebody should action against these bunch EU fraudsters”

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Posted 3 years ago

“I don't recommend this website. I booked a multi-city flight. Kiwi found a cheap ticket that I purchased happily. in less than 2 weeks the trip was canceled more than 7 times. Each time, I was urged to add fees to book a new itinerary, which I did 6 times. And 2 days before my trip, a portion of the flight was canceled one more time. This time, I decided to cancel the ticket. I introduced a claim to be refunded all canceled flights with no satisfying answer. Finally, Kiwi confirmed that one of the air companies has refunded me. Now, I am still waiting for the refund 7 months later. I think their management is filthy, rude and there is reason to believe that kiwi is not customer friendly.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews