Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SUCH A BLOODY LIARS.SCAMMERS.CHEATED WITH FAKE ITINEARY.Will bring this matter to higher level and banned this website fully..bloody assols ...”

Helpful Report

Posted 2 years ago

“My brother and i had a bucket list trip, Galapagos islands. While trying to align on flights, i found the cheapest option being via Kiwi whereas he couldnt find anything price competitive, so despite his misgivings, i boked via Kiwi. Getting down to Galapagos was ok, but coming back is when the nightmare started. We had 4 layovers and Kiwi made the layovers very short. The first flight had a delay, which caused a domino effect of missing all the rest of the flights. I proactively called them when i saw the first flight delay and was told there is nothing they can do until i actually miss the flight. Upon arrival at GYE (Guayaquil airport) we predictably missed our 2nd flight. Tried going to the airlines desk directly but they had no more flights for the day and no customer service desk/people there for the night. Called Kiwi.com help desk 3 separate times, always routed to a customer service desk in India with limited English abilities and very little help. Was consistently referred back to the Kiwi app. The kiwi app's only recommendations was to delay final arrival by +24 hours, causing out of pocket hotel stays. Even the itinerary showed kiwi,com booking guarantee, customer service said this was not purchased/covered. After finding my own return flights one way departing in 4 hours (final arrival was 2 hours delayed compared to original), i again called kiwi help desk and asked them to offer me this alternative, even if i had to pay them some additional. They painstakingly took each airport code/flight number/departure and arrival times and said i'd receive an email eventually with the option. This email never came and my brother and i were forced to pay ourselves and forfeit the kiwi flights home. Options were given for refund, which as soon as clicked we were told airlines refused and therefore we would get $0 refund. I have attempted to escalate this case to a manager to speak about the poor overall experience and was told that the help desk does not have ability to send to a manager and i must call in. I do NOT write reviews, but feel at my very poor experience that i needed to warn others to avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“The worst agency ever, they just steal your money, the customer service the very bad and they don't even listen to you. I got kiwi guarantee, and they let me alone middle of night. They gave alternative flight with 26 hours including 2 transit and buss, instead of my direct flight. Hahahah and thy refuse to refund my money back, I asked to talk to a supervisor and they also said he is not available. Just swindlers. Not recommended”

Kiwi.com 1 star review on 1st April 2023

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Posted 2 years ago

“If I could give no stars I would, I have had a horrible experience with Kiwi.com booking flights. The booking numbers and reference numbers are invalid with the airline carrier, I've contacted the airline directly 3 times and they tell me they have no booking reference under our names, they checked the date of travel our birth dates and the e ticket number I was given and say all not valid. I've called and discussed my concern with Kiwi.com several times and they refuse to give me proof from the actual airline that my booking is valid and also refuse to give me a full refund DO NOT TRUST THEM!!!!!”

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Posted 2 years ago

“Absolute disgraceful company. Booked flights, got confirmation and then suddenly 10 days later I'm told my return flight isn't available because they made a human error. The so called free alternative they offered meant a stopover and travel time of 16 hours instead of 8 hours. So I choose the full refund option they offered me. When I rang and asked for the refund I was then told that because they offered an alternative then it would be a voluntary refund and so I would lose my money (£1500). When I explained that they sent me an email offering a full refund, I then had to provide them with evidence of the email they sent me. You couldn't make this up! So in essence they were calling me a liar when I rang and I had to prove I wasn't. I'm still not clear I will get my money back (well I will because I will take this to court if I have to). AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“They are fraud. Last week I booked A ticket from Hamburg to Islamabad. In Istanbul Airport Pigasus airline charged from me 95 Euro extra for my Hand carry. In my return ticket they give me Islamabad to Karachi PIA flight but when I went to Islamabad so there wasnt any flight. When I asked from PIA DESK so they told me it's fraud they havent any flight today. Then for Conecting other flights I bought other ticket. Then in return I sent my all bag and Extra flight ticket Bill to KIWI and requested to return my Bills. But Kiwi customer Service replied that there are not responsible for All These. Thatswhy I amnot recommand to others. They are fraud. Be carefull please. And dont waste Your money like that.”

Helpful Report

Posted 2 years ago

“One of the worst booking agents. Cheating on the name of cheap tickets. Free services by airlines is getting charged by kiwi. Total fraud.”

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Posted 2 years ago

“DO NOT BOOK WITH THEM!!! I booked with them, the carrier cancelled, they never gave me credit or a refund. The worst part was that the flying options that they gave me to my destination were all full priced didn’t even discounted the money I had already paid. I ended up having to book with another carrier directly and paid double. They’re scammers!”

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Posted 2 years ago

“This has to be one the WORSE companies I have ever come across. Please please please AVOID. I booked a flight and purchased extra luggage which they charged me for it, and then a day before my flight they informed me that my luggage was not included and had no explanation for this accept claiming that I apparently logged in the app and changed the flight details which is complete RUBBISH! They advised me to purchase luggage at the airport instead which I did and had to pay double the amount because it was at the airport. They agreed that they will refund me if I did purchase extra luggage at the airport, I sent them receipts like they requested and they came back saying they will not issue me a refund and they STILL charged me for the first luggage I purchased when I booked the flight. They are a fraud company and even at the airport the staff said they always get complaints about this company and to advised to not book with them again. This will be the first and last time I ever book through them. Please be CAREFUL they will scam you!”

Kiwi.com 1 star review on 21st March 2023

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Posted 2 years ago

“Kiwi is NOT transparent in costs - hidden fees: Kiwi does a terrible job of integrating potential cost increases up front. Like sure it'll show you the lowest cost flight up front, but backed behind that are SO many hidden fees that they do not warn you of. Not to mention their documents and emails are not user friendly. Again, not transparent in warnings and reminders. For example, I booked a flight that is typically just 3 hours direct. Kiwi booked two direct flights to my destination and one flight back. Entire thing = $143 - fine sounds reasonable. Come to find out, all flights were Frontier Airlines AND you cannot update baggage on their site once the purchase is made. So, I ended paying in total $278 dollars MORE in just CARRY-ON luggage, a high cost fee for EACH of the flights - 3 total. That is MORE than the original flight tag itself. So total for this whole thing I actually spent $421. Ridiculous. Highly do not recommend using them.”

Kiwi.com 1 star review on 16th March 2023

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Posted 2 years ago

“I'd give them zero stars if I could. Bought a ticket through Kiwi, could not get a refund, could only get a "good faith" sum (roughly 1/3 of what I had paid) because they do not offer funds per their agreement. Very unhelpful, very sketchy. DO NOT BOOK THROUGH THEM.”

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Posted 2 years ago

“Absolute crooks and liars. Lie Lie Lie from them and 15 months to reply and tell me my refund will be delayed. Oh really? They cancelled a non-existing connecting flight but you only get back the $554.00 because you could have taken the last flight costing $2,600. Yes, they cancelled only hours before and absolutely no way to find any other flights. Scammers, liers, crooks, incompetent, worthless people at kiwi.”

Helpful Report

Posted 2 years ago

“Despite the airline canceling the flight (which kiwi wasn't aware of before i called) and the need to cancel and rebook the whole flight due to no other option being provided by the original carrier till the next day, kiwi would not refund the full ticket amount. Awful customer service and 4+ months in constant follow-up to get any resolution.”

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Posted 2 years ago

“I wish I had read reviews before using this company. I can just confirm that I also got scammed and robbed of money that the flight company (norwegian) was happy to give back. I wonder what kiwi does with all the money they keep? Customer service is a joke, they speak poorly english so they didnt even understand my question. They didn’t show any intention of helping or to adjust their behaviour to make a better customer experience. Dont use them! Me and my relatives, for sure, will never use them again.”

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Posted 2 years ago

“My carrier anticipated the return flight by 6 hours, destroying my last day of the trip, BUT the carrier offered Kiwi a refund writing to the email address the create for your booking (I know this because the airline confirmed it to me themselves, and other friends who booked the same flight directly with the airline got the refund). Although Kiwi policy says that, in such a case, FOR ALL FARES they will offer you the chance to take the refund or accept the change, THEY NEVER GAVE ME this chance and refused to give my money back. They insisted in treating my request as voluntary cancellation. So do not trust in what is written on their website, they will just rob you.”

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Posted 2 years ago

“scammers do not book”

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Posted 2 years ago

“The worst experience ever! We purchased tickets in June for flights in November (Belgrade-Tenerife-Belgrade), then we had to choose paid alternatives due to airline changes (disputed was return flight). It would be ok, if it was the only change. A month before our flight, we had to choose another unacceptable paid alternative with over 25hours for the flight from Tenerife to Belgrade. At the same time, they had a better offer for new passengers than for us (flights which last about 8hours). Directly, I asked for that different offer and they were professionally avoiding the answer. Somehow, they accepted to allow me to REQUEST other alternative and refused my request, of course. We decided to find solution on our own and I requested a refund from the disputed airline directly. As Kiwi purchased tickets on behalf of us, they received a refund of $140.40 (I have proof of it - airline sent me). When I told them about it, they refused to get my funds back, so the conclusion is that they stole my funds! I have to mention, they were trying to offer me their assisted refund and they didn't offer me a refund with Kiwi credit (I'm whondering, why?!) There are a lot of details that happened during our "communication", but I don't want to go on too long. AVOID THIS SCAMMER PROVIDER! P.s. Take a look on proof of refund by KLM directly. Kiwi knows that and they declined to get my funds back.”

Kiwi.com 1 star review on 7th March 2023

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Posted 2 years ago

“We were failed by Kiwi, who could not arrange for the paid cabin baggage with Ryan Air, after me having to pay double for a ticket, which was booked for the coming month by mistake. My wife and daughter were shamed and named by the miserable Ryan Airline while waiting to check in and had to endure unnecessary stress and pay again. Kiwi offered me a miserable Credit of 30 Euros to be used with Kiwi again. I will never again use Kiwi and will tell everybody to avoid you and Ryan Air in future. Thanks good there are alternatives to them!”

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Posted 2 years ago

“Absolutely pathetic. Never ever book. They take 3-4 months for a refund even if airline makes changes and refunds instantly, and even after taking so much time, they only do partial refunds, after receiving 100% refunds from the airline. I myself spoken to the airline and even sent proofs/screenshots to kiwi showing that airline had refunded fully, but all fell to deaf ears as kiwi is so passionate about scamming customers.”

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Posted 2 years ago

“worst company period schedule changes and no refund help at all”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,374 reviews