Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience ever! We purchased tickets in June for flights in November (Belgrade-Tenerife-Belgrade), then we had to choose paid alternatives due to airline changes (disputed was return flight). It would be ok, if it was the only change. A month before our flight, we had to choose another unacceptable paid alternative with over 25hours for the flight from Tenerife to Belgrade. At the same time, they had a better offer for new passengers than for us (flights which last about 8hours). Directly, I asked for that different offer and they were professionally avoiding the answer. Somehow, they accepted to allow me to REQUEST other alternative and refused my request, of course. We decided to find solution on our own and I requested a refund from the disputed airline directly. As Kiwi purchased tickets on behalf of us, they received a refund of $140.40 (I have proof of it - airline sent me). When I told them about it, they refused to get my funds back, so the conclusion is that they stole my funds! I have to mention, they were trying to offer me their assisted refund and they didn't offer me a refund with Kiwi credit (I'm whondering, why?!) There are a lot of details that happened during our "communication", but I don't want to go on too long. AVOID THIS SCAMMER PROVIDER! P.s. Take a look on proof of refund by KLM directly. Kiwi knows that and they declined to get my funds back.”

Kiwi.com 1 star review on 7th March 2023

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Posted 1 year ago

“We were failed by Kiwi, who could not arrange for the paid cabin baggage with Ryan Air, after me having to pay double for a ticket, which was booked for the coming month by mistake. My wife and daughter were shamed and named by the miserable Ryan Airline while waiting to check in and had to endure unnecessary stress and pay again. Kiwi offered me a miserable Credit of 30 Euros to be used with Kiwi again. I will never again use Kiwi and will tell everybody to avoid you and Ryan Air in future. Thanks good there are alternatives to them!”

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Posted 1 year ago

“Absolutely pathetic. Never ever book. They take 3-4 months for a refund even if airline makes changes and refunds instantly, and even after taking so much time, they only do partial refunds, after receiving 100% refunds from the airline. I myself spoken to the airline and even sent proofs/screenshots to kiwi showing that airline had refunded fully, but all fell to deaf ears as kiwi is so passionate about scamming customers.”

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Posted 1 year ago

“worst company period schedule changes and no refund help at all”

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Posted 1 year ago

“I bought a ticket Pattaya-Dubai-Tel Aviv-Vilnius. I wasn’t allowed on board on a flight Dubai-Tel Aviv because the layover was too short (Kiwi sold bundles, connected tickets, so I trusted that they know regulations). Long story short, I spent 10hours stuck in Dubai, they sent me to Warsaw instead of Lithuania. I then had to buy a ticket from Warsaw to Vilnius at my own expense. You know what was Kiwi response? You guessed it - we cannot control carriers. :) even though they sell tickets and do not check layover times and regulations for them. Customer support is robotic, mechanic, zero empathy, denied everything, didn’t take any responsibility, left me alone solving my problems trying to return home, stuck in airport. At the end, all I asked was at least to refund money for that extra ticket I had to buy from Warsaw to Vilnius. Nope. Not gonna happen. :) Never again I will use this broker.”

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Posted 1 year ago

“Just money grabbing company. They will only refund full amount (even if you cancel 2 weeks earlier), to Flexible ticket, which means you have to pay $40 extra just to have the ability to get funds back, any funds back. Now they will get refunded for my ticket by the airline, and sell another ticket, and just get my $210 as a gift for the horrible business they run. Stay away from this company! Milica”

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Posted 1 year ago

“Firstly cancellation of my flight from Newcastle to Heathrow, secondly they check in for me with Aegean air but the time of departure was not the right one, They checked for me from Athens to Bristol for 13,35 and easyJet left 12,55 I travel from Newcastle to Rhodes with nightmares, please please don’t book any flight with Kiwi.com”

Kiwi.com 1 star review on 2nd March 2023

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Posted 1 year ago

“Kiwi company they are fraud. They will collect your money with trick. They collected my money No refund Please Nobody should go close that that fraud company If you want to write reviews they will force you to give star before you can proceed. By me giving star it is just the option that will enable you to submit your review. They are fraud company”

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Posted 1 year ago

“The couldn't confirm check in last minute. my flight is tomorrow, and I cannot go, because of their technical issues. when contacted customer service, I got told that 'yeah we cannot do anything about it, you can buy another ticket :)'. AVOID KIWI”

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Posted 1 year ago

“Kiwi are thieves, run a mile, dont give them a penny. Never had such a bad customer experience.”

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Posted 1 year ago

“DO NOT BOOK WITH KIWI COM! My flight was cancelled due to weather in December. Although I purchased flight insurance, they simply cancelled my flight without the option of rebooking me. If I wanted to rebook it was going to cost me $5000! For a 5 hr flight, originally $1000 (xmas prices). The airline confirmed they had sent the refund to Kiwi.com two months ago and kiwi continued to deny they had received it. It is over two months now, and they have since disconnected their phone lines so there's no way of contacting them. I finally got confirmation that the refund is "being processed, but in a different department and there are many factors outside of their control so they are unable to give me a timeframe for when I'll receive the refund" The flight was $1000, I never took the trip and now I'm paying interest on my credit card, while Kiwi scams everyone, withholding their money for as long as possible. The worst company I have ever dealt with, they're corrupt, don't use them!”

Kiwi.com 1 star review on 24th February 2023

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Posted 1 year ago

“This company is a scam.....they take your booking.....send confirmation.....then you get a e-mail flight cancelled....try and get your money back...it cost us $438.68....they refunded only $36??????? forget customer service....they don't exist....don't get scammed...DO NOT USE THEM AND TELL YOUR FRIENDS”

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Posted 1 year ago

“Totally disappointed and dissatisfied. I booked a ticket n try to change, CS told me it's done and I ll get my refund but later after a month when I check with yhem, they keep changing the statement and never got my money. No one EVEN BOTHER TO GET BACK TO ME. ITS CRAZZYYYY”

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Posted 1 year ago

“Awful service after buying tickets. I did book two flights from Madrid to Japan with reference number 304032883 for 1189€. The back flight to Madrid was cancelled without any reason, after that I tried to talk to them to change our cancelled flight for another one with the same company (ITA Arways) one our later, but they didn't offer me any solution. I'm still waiting for my money 4 monts later.”

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Posted 1 year ago

“Kiwi.com just robbed us with $1465 for the trip we tried to rebook. This company is a total scam. They will take every penny you have and they don't care about their customers. PLEASE DO NOT BOOK OR BUY TICKETS WITH KIWI.COM. THEY WILL REAP YOU OFF.”

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Posted 1 year ago

“This is a scam. Don't book your flights through Kiwi unless you want a daylight robbery. I am a million mile flier and travel regularly. I booked a flights for the first time with Kiwi and got to the airport to find out they did not have a reservation for me Y outbound flight. The airline said they had a partial booking and I had to purchase a new ticket. My outbound ticket was not made properly. I paid Kiwi about $600 for the flights I booked and found out there was only a partial booking. The flight I waa planning to travel on was full, so i had to book a hotel that night for $160 duebtobtheir mistake. Then I had to buy a full fare ticket at the airport for the next day, that cost me over $1000. I could not get a hold of any of the Kiwi customer service agents to speak to. All of this happened within 24 hour of a booking window and the airline was willing to refund Kiwi the full amount. The airline confirmed they canceled my booking in time, so KiWI should in turn refund my fare in full. When I contacted Kiwi, they refused to refund the ticket and gave me a $10 KIWI credit. THEY RUN A SCAM. THIS COMPANY NEEDS TO BE INVESTIGATED FOR FRAUD. They have very poor ratings and reviews, and i see that I was not their firat victim. Airlines need to stop allowing Kiwi to book tickets and rob people. I'm reporting them to the regulatory authorities and filing a complaint with IATA.”

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Posted 1 year ago

“Did not refund me on my purchase , I just wanted to change my flight”

Kiwi.com 1 star review on 18th February 2023

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Posted 1 year ago

“One of the worst site I have ever visit this is the biggest scam I have ever get I lost 1800$ I get my ticket online when I go to check in they didn’t include my baggage that was one story again I try to check in by paying but they make my flight like I have to check out in the transit again need to check in I was ok with that but airlines didn’t allow me to get that flight because they said I need a transit visa which I was not aware just because of that I couldn’t go on that flight. Now when I ask my refund they don’t want to give even half. I just loose my 1800$ without traveling 😢😢😢”

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Posted 1 year ago

“I wouldn't even give one star to this company. This website is plane scam. I lost my $5000 just like water. I booked a flight for my family and had to cancel within 3 days due to my bad car accident. I have been working with them since last June. Every single time when I message, I get new person gives different information. Now they saying they won the case and there is no refund will be issued. I am disable from my car accident and Kiwi saying they claim that amount as fees for dealing with my bank. . They are money hungry. Don't waste your time with this company. This is scam.”

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Posted 1 year ago

“I wish I had listen to this google opinion: There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over 60,000 reviews on TrustPilot, an online review platform.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,324 reviews