Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,372 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad website and not helpful just stilling money bad costumer service .”

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Posted 9 months ago

“Literary the worst booking services ever.”

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Posted 9 months ago

“The site does not honor the 24hr grace period for international flights. Moreover, when I was on the line with customer service waiting to speak with a supervisor, my call dropped two times. Coincidence? I spoke with the airline together with the customer service representative from Kiwi confirming they would process the refund and they still did not help me. NEVER AGAIN BOOKING WITH THEM! THIEVES”

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Posted 9 months ago

“Do not use them. My flight was cancelled and they didn’t let me know, so I didn’t find out until I reached the airport, and then was forced to buy a last-minute ticket with another airline to be able to make my connection. They refused to refund anything.”

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Posted 9 months ago

“Very bad service. Flight changed by an entire day but changes weren’t clearly highlighted to me and I ended up noticing the day I was supposed to originally fly out. Kiwi.com staff were not helpful at all”

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Posted 9 months ago

“SCAMMERS. This company is the worst thing that could happen to you. They ruined my vacation trip. Everything cost about $700. There was a flight change, and they only reimbursed me $160. Complete thieves.”

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Posted 10 months ago

“I have never had such a bad experience travelling. Will take legal action against them for what they have done to me.”

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Posted 10 months ago

“AVOID KIWI AT ALL COST This is the 3rd flight change and the 2nd one that is completely unacceptable! Just on one holiday. flight time & Airport have changed. Delay in the layover of 3 hours with 1 stopover (changing the aircraft). I am disabled and can not do over 3 hours Delay & transfer aircraft. I should be compensated for this! Not charged Extra!! We booked a direct flight to Dallas from Orlando but you are offering an alternative flight for extra cost and charging £118.74 What you should be doing is Giving that flight for free + £118.74 for the inconvenience & delay! under regulation 261/2004 the airline {Travel agent / Operator} has a duty of care towards the passenger. Customer service is unwilling to help and says just pay the extra or cancel the flight with no refund!”

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Posted 10 months ago

“After reading all the reviews I realized that I got myself in the same situation. Bought a ticket and it was canceled by this company. They are refusing to refund money. I have received a response that it will take 90 days which is ridiculous. Will contact Better Business Bureau ,and make sure I will let followers aware of this scam site.”

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Posted 10 months ago

“SCAM and FRAUD Please stay away from this website. It's a big scam and fraud. Once they charge your card, then there won't be any support. I booked a flight ticket for USD $840 and accidently clicked the cancel button since it was top of the screen in the manage booking page. But I immediately called them within 5 mins and they said they can not either reissue the ticket or no refund. I'm going file a dispute as well as consumer report.”

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Posted 10 months ago

“Two kiwi.com personnel I spoke on the phone with (on separate days) were going to have me pay an extra $300-$500 USD to either add a checked bag or increase the baggage weight from 20 kg to 32 kg. They were trying to cheat me out of money because Qantas air already includes a checked bag up to 32 kg. so I didn't have to pay anything extra. They/you are crooks who probably work on commission and keep money you cheat out of people! Terrible!!!”

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Posted 10 months ago

“Do not use their services! When they have errors on the app this will reflect your price tickets once you go to the airport. I was charged for my boarding passes to be printed out due to Kiwi having an error - $119 and a luggage - $46 that was already included in the price! The customer service is completely useless as well. 100% would not recommend.”

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Posted 10 months ago

“This is a scam website, I booked my ticket and accidentally put the wrong date on it. Since it was my first experience I was expecting that after cancellation within one hour of booking I will get full refund on my booking but they deduct everything and refund less than one percent of my ticket amount. I called the customer service and they told they can’t do anything as it’s their policy and I told them it’s not mention in your policy. Pathetic service and pathetic website to book tickets. Please avoid these scammers”

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Posted 10 months ago

“Horror! I fly alot... They refused to change a single letter error on my ticket and stressed me terribly. Almost missed my international business flight and had to buy a new ticket. Do not use them please!!! Once, never again.”

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Posted 10 months ago

“I am super super disappointed with Kiwi.com - will never book via this provider. My flights were canceled due to the weather conditions and the Kiwi Support team did NOTHING! I called 15 times and no support at all. Awful”

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Posted 10 months ago

“Horrible Horrible Horrible. I booked my flight through them and realised I accidentally booked the flight for the wrong day. I called them back within minutes of realising my error. They were unable to give a refund or help me switch my flight despite the fact that the airline I was flying with has a 24 hour cancellation policy. I do not recommend booking with them.”

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Posted 10 months ago

“They took my money and do not give me a ticket. AVOID THIS APP AVOID THIS APP AVOID THiS APP They give me a fake number. I should provide a prove of a return ticket to my trip this is one of the requirment to the country i was going to. When I get to the airport the counter man tried many times to find my ticket but there was no ticket. I tried to contact them without any reply. They are a bug cheater 😡😡😡😡😡”

Kiwi.com 1 star review on 11th June 2024

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Posted 10 months ago

“This company just took my money and did not provide me ticket details. I have wasted my entire day trying to contact their customer service, nobody can help. Everyone is rude, especially the lady from "Czech Republic," SONYA T. (with an Indian accent). Do not waste your money with kiwi.com. No one will support you in case you have a problem.”

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Posted 10 months ago

“Lost money due to self transfer hack, never use them again”

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Posted 10 months ago

“Worst experience ever in airline ticketing. Kiwi does not send confirmed tickets; they only send tentative ones, even though they deduct the full amount. I checked directly with the airline's customer care, and the ticket is not in their system at all. I have lost my money, and Kiwi is not responding properly. Be very careful when booking through KIWI.com.”

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Posted 10 months ago

Kiwi.com is rated 1.1 based on 1,372 reviews