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Kiwi.com Reviews

1.1 Rating 1,324 Reviews
2 %
of reviewers recommend Kiwi.com
1.1
Based on 1,324 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Kiwi.com 1 star review on 4th January 2025
Anonymous
Kiwi.com 1 star review on 4th November 2024
CHRISTINA KARAPANOU
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
Kiwi.com 1 star review on 27th October 2024
Robert Vallespi
170
Anonymous
Anonymous  // 01/01/2019
made a reservation for 3 flights for me and my family, i entered the wrong date by mistake and i called them.immediately , 3000 dollars of flights in europe , within 5 minutes i called the call centre in the uk, i was transfered to an indian call center, even though i had not even received my confirmation yet, they told me it wasnt possible i called turkish airlines immediately and they said it was possible at 65 usd per ticket , i agreed and was informed to call kiwi , some lier called me from the companh telling me he was a supervisor and agreed to send me a link to change the flight at extra cost, i agreed, never got the message so i called again, then the indian lady said they didnt send the message as he was not on shift .. DO NOT USE THIS COMPANY , SCAMMERS , as a hotel owner i will make surs i twll all of my guests never to use this disgusting lying excuse for a company 🤢🤢🤢
Helpful Report
Posted 6 months ago
"The worst experience! I've worked with them for over 40 flights because of the convenient menu and self-registration option, but my latest experience simply shocked me. The price was inflated by 25 percent above the airline's official rate. Deception occurs when adding baggage — Kiwi charges $88 for it, while it's already included for free by default. Support said it's their commission. Guys, what about your slogan 'the cheapest tickets'? DECEPTION, FRAUD, and SCAM — I lost over $100. Moreover, if I had bought tickets directly from the airline, I would have been able to change tickets and have a larger baggage allowance. After this experience, I'm ending my use of their app and will look for alternatives for future flights. My main complaints are: 1. inflated price; 2. limited options for ticket refund or exchange; 3. reduced baggage weight without warning."
Helpful Report
Posted 6 months ago
Everyone whos writing about excellent experiences is because they havnt had any issues with their flights.. but trust me, as soon as there is any issue you can expect no help whatsoever from kiwi. Me and my family got stuck at the airport in Venice and i was in contact with different workers from kiwi at least 12 times during a timespan of 2-3h.. no help was given and now they act like they wanna help me as long they can get my booking number.. as if i havnt given them that already on those numerous calls i made. Fake company, bunch of thieves!
Helpful Report
Posted 6 months ago
Booking reference number: 522280154 Unprofessional agency Good day to you all. I never write reviews but I would like to write this one just to prevent people "falling" in this "trap" that I did. I have booked flight from London to Munich in June 2024.I had 2 hour 10min layover and then flight from Munich to Marsa Alam. Unfortunately BA flight was late 1 hour and 10min so I missed my layover flight from Munich to Marsa Alam.Next available flight was in 2 days time.When I called KIWI.COM to ask for refund I was told to call myself BA airways and ask for refund myself.I called BA but unfortunately they said they can't help me.Then I called KIWI.COM again and told them what BA rep told me.Unfortunately Kiwi rep told as well if BA can't refund you then we can't as well. This is so so unfair and unprofessional.I have payed them the fee to book me flight and now they are NOT willing to refund this flight.I have to do the work for them and call BA and Air Cairo to do so.What kind of agency does this.Please please be careful with this company and book directly with proper airlines. Thank you
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Posted 6 months ago
Horrible company with no care at all for customers.
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Posted 6 months ago
HONEST review of Kiwi.com the worst in the world I only gave it one star as there wasn't an option to give a zero. They offer the cheapest, most horrible and uncomfortable flights, often spanjing over many days with long connections, the timings of which they get wrong. They don't tell you about visa needs and nothing extra at at all is included. Improvise you will lose more time and money going with them than with going directly with an airline or going with an actual good travel booking service. Their customer service is vile and they'll charge you extra any chance they can. I would rather never travel again than go with them. I nearly missed flights, ended up spending more, they got my names wrong on flights which I also had to pay extra for and received nothing but vile rude unprofessional customer service. Also, I spent 22 hours on one airport which I couldn't leave due to visa restrictions. DO NOT EVER GO WITH THEM. Date of experience: January 05, 2024
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Posted 6 months ago
very bad website and not helpful just stilling money bad costumer service .
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Posted 6 months ago
Literary the worst booking services ever.
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Posted 6 months ago
The site does not honor the 24hr grace period for international flights. Moreover, when I was on the line with customer service waiting to speak with a supervisor, my call dropped two times. Coincidence? I spoke with the airline together with the customer service representative from Kiwi confirming they would process the refund and they still did not help me. NEVER AGAIN BOOKING WITH THEM! THIEVES
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Posted 6 months ago
Do not use them. My flight was cancelled and they didn’t let me know, so I didn’t find out until I reached the airport, and then was forced to buy a last-minute ticket with another airline to be able to make my connection. They refused to refund anything.
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Posted 6 months ago
Very bad service. Flight changed by an entire day but changes weren’t clearly highlighted to me and I ended up noticing the day I was supposed to originally fly out. Kiwi.com staff were not helpful at all
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Posted 6 months ago
SCAMMERS. This company is the worst thing that could happen to you. They ruined my vacation trip. Everything cost about $700. There was a flight change, and they only reimbursed me $160. Complete thieves.
Helpful Report
Posted 6 months ago
I have never had such a bad experience travelling. Will take legal action against them for what they have done to me.
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Posted 6 months ago
AVOID KIWI AT ALL COST This is the 3rd flight change and the 2nd one that is completely unacceptable! Just on one holiday. flight time & Airport have changed. Delay in the layover of 3 hours with 1 stopover (changing the aircraft). I am disabled and can not do over 3 hours Delay & transfer aircraft. I should be compensated for this! Not charged Extra!! We booked a direct flight to Dallas from Orlando but you are offering an alternative flight for extra cost and charging £118.74 What you should be doing is Giving that flight for free + £118.74 for the inconvenience & delay! under regulation 261/2004 the airline {Travel agent / Operator} has a duty of care towards the passenger. Customer service is unwilling to help and says just pay the extra or cancel the flight with no refund!
Helpful Report
Posted 6 months ago
After reading all the reviews I realized that I got myself in the same situation. Bought a ticket and it was canceled by this company. They are refusing to refund money. I have received a response that it will take 90 days which is ridiculous. Will contact Better Business Bureau ,and make sure I will let followers aware of this scam site.
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Posted 6 months ago
SCAM and FRAUD Please stay away from this website. It's a big scam and fraud. Once they charge your card, then there won't be any support. I booked a flight ticket for USD $840 and accidently clicked the cancel button since it was top of the screen in the manage booking page. But I immediately called them within 5 mins and they said they can not either reissue the ticket or no refund. I'm going file a dispute as well as consumer report.
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Posted 6 months ago
Two kiwi.com personnel I spoke on the phone with (on separate days) were going to have me pay an extra $300-$500 USD to either add a checked bag or increase the baggage weight from 20 kg to 32 kg. They were trying to cheat me out of money because Qantas air already includes a checked bag up to 32 kg. so I didn't have to pay anything extra. They/you are crooks who probably work on commission and keep money you cheat out of people! Terrible!!!
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Posted 6 months ago
Do not use their services! When they have errors on the app this will reflect your price tickets once you go to the airport. I was charged for my boarding passes to be printed out due to Kiwi having an error - $119 and a luggage - $46 that was already included in the price! The customer service is completely useless as well. 100% would not recommend.
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Posted 6 months ago
This is a scam website, I booked my ticket and accidentally put the wrong date on it. Since it was my first experience I was expecting that after cancellation within one hour of booking I will get full refund on my booking but they deduct everything and refund less than one percent of my ticket amount. I called the customer service and they told they can’t do anything as it’s their policy and I told them it’s not mention in your policy. Pathetic service and pathetic website to book tickets. Please avoid these scammers
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Posted 6 months ago
Horror! I fly alot... They refused to change a single letter error on my ticket and stressed me terribly. Almost missed my international business flight and had to buy a new ticket. Do not use them please!!! Once, never again.
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Posted 6 months ago
Kiwi.com is rated 1.1 based on 1,324 reviews