“I was anxious for a wire free bra and ordered from knix. Never again! Worse fitting bra! Gapping at underarms and produced a uniboob. I will donate. Also uncomfortable.
Underwear fits poorly from waist to crouch. Too long! Waste of money.”
“Material is not comfortable, doesn’t sit right, always rolls down and looks horrible under clothing. I have no idea why this brand is so popular! Bras make my boobs look so strange and the seams dig into my skin. Would never recommend to anyone.”
“Whatever you do, don't place your first order with them online. If you've been fitted in a store and know which products work for you, ok, then it might be fine for reorders. I made the mistake of placing an initial order order online and despite using their size guide, nothing fit. I sent the order back and waited to hear from them about my credit before placing a new order. It's been a full month and they have yet to acknowledge my return or issue a credit. Side note, they don't do any merchandise credits back to your original payment, it's merchandise credits only. I can tell by tracking my return that they have had it in their custody for over 3 weeks and still nothing. Want to ask a question about fit, or credits or anything? GOOD LUCK WITH THAT! They don't offer any customer service by phone-NONE! Their chat feature is only a dumb robot, no person on the other end and so email is really your only avenue for assistance. When you send an email you get a message that they are overwhelmed and they warn it will be sometime before they'll get to your question. I don't know how they can get away with doing business like this in the 21st Century but I wish I had read this review prior to placing my first order because I wouldn't have ordered at all. So I'm just waiting for my $125.00 store credit to show up. Maybe after two months......”
“Not as comfortable as I thought. I always wore sports bras which I was always pulling down in front, back, and sides. Got knix bra with adjustable straps and back closure. I am at the farthest reach on the straps and is ok. But the back closure just digs in your back, and I have overlap. I never wear underwire, but am a hard size to fit, 40 nearly B. So this style did give me full coverage in the front. I guess all bras are uncomfortable!!!!”
“Do not waste your money. My best friend gifted me these for Christmas, she spent ALOT of $$$$$ and these things fall apart. DO NOT WASTE YOUR MONEY!!! THEY FALL APART”
“Went to Knix at polo park , tired to do a exchange online with no luck as I could not figure out how to do it without just getting a refund , went to store in polo park with a few minor problems solved very quick by Courtney which was greatly appreciated I got it all solved I would highly recommend the store the customer service was great and exceeded my expectations and a left with a ton for Knix items she was extremely patient and helped me find everything what a great experience!”
“I went into the Winnipeg Polo Park location for my first time. I was extremely pleased with the service that I received from the sales associate Courtney. She was knowledgeable about the products and how best it pertains to certain people. She answered all the questions I had regarding care and return policy, just in case. I am happy with the products I purchased and would highly recommend them to see Courtney for fittings. All the other ladies in the store were delightful.
Many thanks!”
“Thong underwear seams coming apart within months. Paid $$$ and they reply I didn't follow care cold vs lukewarm like I've been doing laundry for my 50+years don't humor me
But offered 15% for new pair.
No thank you back to my old brands le senza Mark's. Jockey etc.
Beyond Disappointed”
“Zero is not an option but that's what's this company deserves. I tried the bras, the underwear, the sports shorts, and the night clothes. Awful! They're thick, they're stiff, they gape at the leg, the shorts fit so wrong, AND the customer service SUCKS....it's unresponsive and inattentive to my need. I spent $140 the 1st time (after reading they're very misleading return policy) and got stuck with "store credit". I finally found an item that I thot would be okay and the advertising was misleading. The model is wearing a shirt and shorts (sleepwear) and it was $45. When it arrived it was just the shorts - $45 for sleep shirts with no matching top. AND the packaging was sliced in route that went all the way to the shorts - now i have $45 shorts with a hole and no way of getting my money back! Ugh! Email after email and still no reply and no option to exchange or return! I'm out $140 and clothes I wouldn't give away! Only redeeming quality is that i didn't have to send any of the products back but like I said, wouldn't give them away!
Knix - i want a full refund!”
“Bought a Catalyst Front Zip Sports Bra less than 1 year ago. Paid over $100 - never really fit properly. Thing is falling apart (elastic coming apart from fabric). Very disappointed.”
“I never received my order. Delivery says it was left in my mailbox. Knix told me to contact delivery which I did. They said it was delivered, but it was not delivered to the correct address. This is my first experience with them and it hasn’t been a great one. I would like a refund. I shouldn’t have to pay for products I did not receive. There are better stores to purchase from.”
“I wanted to exchange some unworn, unopened panties but they wouldn’t let me. The size was way too big, and would roll down even while walking around. I’ll be sure to never shop there again.”
“I went into the store on Richmond rd ottawa and waited a while before being brought into the fitting room. Clerk fitted and went to get bras. I waited 15 minutes and she then came knocking to see how I was doing? When I told her she hadn’t brought me any bras to try on she apologized that she got busy and forgot about me. I wanted her to check the fit and she got busy with another customer. I waited 8 minutes and she said she would be back shortly. Needless to say I had had enough and left the store.”
“I ordered the pull over bra. It was too small. I was amazed at the return policy !! I wanted to exchange it for a size large and my new one is coming with a note that the size medium can be donated to someone in need. I’ve never seen a company with that policy and I am super impressed.”
“Web site very poor, hard to navigate. The sale they were having all the small sizes were out of stock, ended up paying full price, ridiculous $20.00 per pair of regular
underware, not even period ones. Good luck, you will not be able to talk to anyone on the phone. Will not be buying from them in the future”
“Returns are supposed to be made easy for customers…..not with KNIX. Spent over an hour with trying to make a return. I will see if customer service is at all helpful but they don’t answer too quickly. Their suggestions for size are way off causing returns. Won’t be buying again nor will I refer a friend.”
“I would give zero if I could . Horrible customer service and they stole my money and refused to give me a refund for sending me all the wrong items . Then they expect me to do an exchange and pay for shipping . Stay far away from this horrible company that does not care about their customers .”
“Don’t buy that crap
I bought a XXL and my XS friend fits it perfectly
The material is itchy
Overpriced for the quality
Buy a trashcan instead at canadian tire, atleast you will get a trash for less”
