“I ordered three pair of leak proof underwear. Then I went out online and looked at the reviews which were very bad. I sent an email to customer service and requested a refund. They were very obliging and once my order was received I processed the refund. I will not do business with knix again but their customer service was very helpful thank you”
“Bra was way too tight in the beginning then it finally relaxed.. Fit great. Washed and dried according to instructions, after about 3 months the elastic on the bottom would not hold my breasts in the bra. Would not recommend .”
“I have been trying to contact knix to return a bra that is ridiculously too big!! The phone#- recording then hangs up- online chat box doesn't give choices- this company does not care about customers- take my money- offer refunds but will not provide ADDRESS!! SO I will report as scam & FRAUD!!! STAY AWAY - I AM NOT THE ONLY ONE!! BRAS TOO BIG TOO PADDED! PLEASE DO NOT BUY!! UNLESS YOU WA T TO THROW YOUR MONEY INTHE GARBAGE LIKE THE KNEE PADA THEY SELL AS BRAS . CALLI G MY BANK- THAT'S HOW I DEAL WITH KNIX!!!”
“Their sizing is just so bizarre. How can a bra that supposedly fits three or more sizes have no stretch? When I buy bras from literally any other brand in my size 9 times out of 10 they fit. Maybe some fit better than others, but they fit. I ordered what is supposedly my size and a size up in two different styles each and both were laughably small. I couldn’t even close the band and the cups were so small I wondered how the next cup size up, which this bra also supposedly accommodates, would even have a chance of getting into it. I think I’d have to order about three sizes bigger than their recommendation and that’s just ridiculous. There shouldn’t be this much guesswork. Stick to normal cup and band sizing”
“I order 2 different styles according to their chart, way TOO big. Website said cooling fabric which was important living in Central Florida. Always sweating under the fabric. Return policy was not apparent when ordering during their sale. They would not allow me to return them.”
“I have been wearing Knix bras for 7 years. The sizing has become inconsistent. I always order Medium bu the last bras I ordered were significantly smaller. The should straps are 2 inches shorter. I cannot wear them. The customer service rep I am dealing with keeps telling me to "wash and stretch them". I have asked to speak to a supervisor but that hasn't happened. It's too bad because I have always like these bras but I'm very disappointed.”
“The sizes are not consistent. The V-neck padded bra fit around, but cup size was way to small. The same size in the wing woman contour bra was too small around and the cup size was correct. I ordered the exact same size for each bra. I ordered them from the vault sale, so I could not return them.”
“Ordered 2 bras during this big sale. They did not fit properly, big gaps along the sides of the cups. Tried to start a return, but it was refused. They did not make it clear that I could not return them on the sale page or I would not have made this commitment. Just a sneaky way to get $$$ and not stand behind the product.”
“I ordered 4 pairs of underwear in different styles. 2 cut off my circulation and I wanted to exchange them. However, they can only be exchanged for the same style. I've written multiple times and have yet to hear back. I like the bras but they can't be worn with a V-neck shirt as they are too high in the front.
So angry about paying all that money and stuck with underwear I cant wear.”
“While I love the panties I purchased, I needed to make an exchange for a smaller size and the return label did not load even though I tried several times. I immediately sent an email as directed, then another the next day, and now a third six days later. I get a "your email is very important to us" auto response but no actual response. I opted for instant exchange where they would immediately send the new items and it would only be charged to my credit card if I didn't make the return by a specific date. However, I cannot make that return without a label. I have tried a chat, but it is only a bot, so no help there either. I cannot find a phone number. So while the product is good, the customer service is very poor.”
“Although the period underwear do work they had flaws in the stitching, but we also bought a swimsuit. The swimsuit had pieces of something between the layers that made you look like you had growths. Knix customer service offered a partial credit towards purchasing another item. We now have a swimsuit we won’t wear because people literally stare because of the bumps between the layers. The items we purchased had several flaws and their customer service people offer no exchange, only that they will give a partial credit towards another product. If you purchase something flawed, used your partial credit towards another item that is also flawed, why would anyone purchase yet another flawed product?! We have moved to a different company that actually backs their product with exchanges if flawed.”
“In the last few months I purchased 6 new undergear & 3 out of the 6 are coming apart at the crouch. I only wash them in cold water in the delicate cycle & dry on air only. So I take good care of these items. These underwear you are currently manufacturing are defective. I'm very disappointed to have spent so much money for sub-par goods.”
“I purchased the Knix Wonder Wings bra and it's still too small after months of wear. The sales person in the store sized me and said x size would work and would stretch out to my body. I still have to use a back strap extender months later, and it's so darn uncomfortable. It's too tight, rolls up on the sides, gapes at the front, and doesn't provide much support. Not worth the money.”
“I ordered a skort in the same size as the high rise shorts. The high rise shorts fit perfectly but the skort was way too big. I would have thought the sizes were consistent. I reached out to Knix and received a too bad so sad response - final sale. Guess that is what happens when you don't have a store in your area. Very disappointed with their response and customer service.”
“The entire production is a lot of advertising and bad product. Thank God I only bought 1 bra on sale $38 - bad/weird fit -no nip shield at all and the website for return or chat is a zero ....should be minus 0.....would not, will not ever purchase anything from this company again--if I understand right it might be returnable for exchange but even that is jumbled as in aa simple straight forward answer ORDER # 2509080-INT”
“So here is my crazy story. I bought over $1000 of the Knix products. Why, well it looked like a great idea, and the colors and design were just so irresistible, I bought the store. Big mistake on my part because I hate most of the products. I force myself to wear them, knowing how much money I spent, and curse everytime I wear them. I have 4 bras out of all my purchases that I actually like. All the underwear boy shorts,thongs, bikini are absolutely awful. The crotch is to narrow, and as a nurse I am walking alot, the back constantly rides up my butt, so I keep picking at them trying to put them back in place. Not an ideal look in the hospital.
I reached out a year later, I know a bit late, but life hasn't been kind to me over the last year. Obviously they won't exchange or refund, but they offered me absolutely nothing except were sorry. I will donate them, hopefully someone will be happy with them. This seems to be a popular company, but I can't possibly be the only one dissatisfied. Please beware, and use there policy of 30 days if you are unhappy like myself. I gave 2 stars because of the few items that work otherwise I would give a 1 star. Sorry Knix, but I thought you should know. Also stylist was inaccurate with sizing, my bad for not reaching out sooner. I won't add pictures of my underwear up my bum or the bras that squish my boobs, sorry, I have some pride, lol 🤣”
