“I placed my order 12/31/24. Today is 1/14/25 and I have yet to even receive a shipment email. I emailed customer care two days ago and no response. I will be filling a claim with paypal”
“Ordered buy 1 get 2 free, they were too big so wanted to exchange. They don't do exchanges, understandable. I was given a discount code to replace them but couldn't use the code on buy 1 get 2 free. So in short I was to just spend more money. Just asked for my money back and I got no response. Scammers.”
“Horrible customer service. Unwilling to do anything to help their customers. Products are not worth the price. I would recommed going with literally any other brand.”
“Terrible customer service. They won't give me an ETA for package arrival and the shipping/tracking hasn't been updated for over 2 weeks. Can't talk to anybody. I've emailed questions several times and get automated responses. I want to cancel my order because it's scammy. And I can't even do that. Going through my bank.
DO NOT RECOMMEND”
“The customer service is awful. They are extremely rude and refuse to help. IF I ever get my order, I’ll never spend another dime with them no matter what the quality is like.”
“Well considering I ordered my product 12 days ago and haven’t received a confirmation email or my product and you have taken the money out of my account. I can say your service kinda sucks. I’m hoping that I receive the product soon.”
“They literally lost my order. Charged me $24 and then it sat in “ready to ship” status for 3 weeks in my Shop app and then when I reached out to customer service to ask where they were, nobody responded and it disappeared from the Shop tracker altogether. No contact, no refund, Knotty just literally stole my money.”
“I placed an order during the big Black Friday sale on 11/18. I received a shipping notification the next day. A few days later I received a notification that my selected items were sold out & I needed to pick alternate items. After much back in forth with more selections unavailable, I finally received notification that everything picked was available. That was over a week ago & I have yet to receive my order or an updated shipping notification that it is on its way. Additionally, according to this review request, the order is still NOT CORRECT!!! I understand that it is a busy season but still very disappointing experience.”
“Still haven’t received my order and ordered on November 18 and my email to the support email has not been responded too. Gonna give it a few more days but then I’ll file a claim.”
“You only get one star until I receive my package. Though from the tracking it looks like its in Houston somewhere. So there is hope. I haven't had your undies before. This is my first time buying stuff from Knotty. I'll get back to you when I receive my package.”
