Kohl's Reviews

Name: Kohl's
Rating: 1.79

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“The Wappingers falls store was a mess, only one cashier. I was waiting online then got fed up and walked out. Ordered from Amazon, better step up your game”

Helpful Report

Posted 2 years ago

“In a day where stores are closing down, it would seem excellent customer service would be essential. However, after discussing a kohls refund policy with the store and customer service in WI, Kohls clearly created policy to benefit the company and not the customer. How can a person not receive their full refund due to purchasing item with Kohl cash even when the person is willing to purchase another item in place of the returned item? This is a company gimmick to increase profit and will create lost customers.”

Helpful Report

Posted 2 years ago

“I went into Kohl's to get one item for someone and had to stop many times due to the fact I was hurting so bad. You don't have electric carts for the disabled and you should have doors that will automatically open. I wanted to shop for other items, but wasn't able to. I usually use a shopping cart to brace me up, but you don't have those either. It seems that you don't want disabled people and elderly shopping at your stores. I gave two stars due to the fact the cashier was very nice.”

Helpful Report

Posted 2 years ago

“This is not the first time this has happen. I have stuff shipped to my home since it is not in the store. I ordered a pair of mens shoes last week and a comforter I believe on the 16th. I did get the shoes but they were not delivered to my house they were delivered to another street and thank god we the lady is honest. Now I am wondering where my comforter is since it was order 2 weeks ago. I don't know who is delivering these boxes but this will be my third time getting delivered to the wrong address. Let's not make the comforter the fourth time. I am about thru with Kohls. I look on line and it still say the shoes are pending. I don't know who made the delivery since it didn't get taken to my house. Since I am writing this I start my Xmas shopping early and so I bought 2 twin comforters in May cause my grandson was getting a bunk bed for Xmas and when I found out his mom decided to get a double bed I tried taking back the comforter and mattress pad with receipt and they said it was over the time limit and would only give me 17.00 for each comforter and 9.00 for the mattress pad. I am not very happy with Kohls right now.”

Helpful Report

Posted 2 years ago

“I ordered something that was never delivered and shipped back to their warehouse instead. It's been months and I never received a refund. Do not shop here! Customer service will not solve your issues. I predict that Kohl's is a dying horse and they're taking people's money down with them. Seriously save your money or shop elsewhere.”

Helpful Report

Posted 2 years ago

“I have shopped at Kohls for years. I placed an online order that was shipped through Lasership. That company has horrible reviews itself. It has been 2 weeks still have not gotten my order. I contacted Lasership and they have no clue where my shipment is. They lost it. I called Kohls and the customer service was horrible. Nothing got resolved. I'm so mad I'm going to cancel my account with them.”

Helpful Report

Posted 2 years ago

“I’ve been a good customer of kohls for many years. In October 2021 I placed an order for the wrong size and I November I called the customer service to exchange the size for the same price as I paid as a one time exception. They wouldn’t honor it. Im very upset to the point that I want to close my Kohls card.”

Helpful Report

Posted 2 years ago

“I went to Kohl's to purchase an item, was disgusted with the price. Decided to check Walmart for the exact item. Found the 100% exact item, made by the same company, for 1/5th the price. This was purchasing it at full price without any sales or coupons. Kohl's was selling their item at a 500% mark up. Will never shop anything Kohl's ever again.”

Helpful Report

Posted 2 years ago

“Patti and Maria were amazing and helpful. Patti was so nice and cheerful. We loved them”

Helpful Report

Posted 2 years ago

“Do not order corningware online and have it delivered. Tried twice to both of my 60 th anniversary casserole dishes arriving broken in pieces. Then I was told they had no more and I was out of luck.”

Kohl's 1 star review on 25th November 2021

Helpful Report

Posted 2 years ago

“If there was 0 zero ziltz nada stars I would be happily grade them with that. Large order twice and did not honor kohls cash. Customer service extremely unhelpful and inconsiderate. Corporate America at its worst.”

Helpful Report

Posted 2 years ago

“ABSOLUTELY WORST COMPANY EVER!!!! THEY SHIPPED MY ITEM WITHOUT A SHIPPING BOX/PACKAGING, DELIVERED TO MY HOUSE WITHOUT ANY BOX COVERING THE ITEM. WORST PART WAS THE ITEM WAS A GIFT AND THE PERSON I WAS GIFTING IT TOO SAW IT BECAUSE IT WAS SHIPPED AND DELIVERED WITHOUT A BOX!!!! THIS IS ALSO HOW PEOPLE GET THEIR STUFF STOLEN!!!! HOW CAN YOU SHIP ORDERS WITHOUT PUTTING IT INTO A SHIPPING BOX OR ANY TYPE OF PACKAGING. THE LEAST YOU COULD HAVE DONE WAS INFORMED ME THE ITEM WILL BE SHIPPED WITHOUT A SHIPPING BOX! NEVER EVER EVER PURCHASING FROM THIS COMPANY AGAIN!!!”

Helpful Report

Posted 2 years ago

“Horrible customer service. This is the 2nd time they are not showing my payment as received. I'm not made aware of it until the next statement. It showed up on my credit report! Now I have other credit cards and other monthly payments, this is the only blemish I've had on my report in over 20 years! One payment I mailed in and the other I did over their phone payment system! Don't trust them and be aware that they will ruin your perfect credit rating over this poor excuse of a store. I called their customer service and even with my account's good standing for years now, I was treated poorly and as if it was my error. This account is NOT worth it! Too many issues!”

Helpful Report

Posted 2 years ago

“We ordered Christmas gifts on line one was a pair of me s light weigh shoes & I was so disappointed the box arrived in a plastic bag…. Box is all torn apart for me to wrap for Christmas as a gift. I will not order on line from them. I have a cast so it’s hard to shop in the store. But love Kohl’s buy it how they ship items.”

Helpful Report

Posted 2 years ago

“it appears my experience was not unusual. Just trying to talk to someone is a hassle. Then when I got the lovely overseas operator I lost her and operator two answered but the echo was sooo awful I asked him for a direct number I could call back on. He very willingly gave me a number which didn't exist. Long story short the carrier service, lasership, is as bad as Kohls! It said my package was delivered ,it wasn't. And now I got an email that in just 30 short days they will credit my account for the merchandise I never received. Ugh! Never again.”

Helpful Report

Posted 2 years ago

“Women's Gloria Vanderbilt Amanda High-Waisted Bootcut Jeans I always buy these jeans. I bought another pair because they were almost half off the regular price. This time the pair was not even close to being a "boot-cut" The bottom was greatly flared at bottoms. Tag says bootcut. I am very disappointed.”

Helpful Report

Posted 2 years ago

“I ordered the sweet home collection 1500 thread count. I was so disappointed with them. I put them on my bed and there is a tear in the flat sheet, loose thread all over the sheets, 1 of the king size pillow cases is un sewn, and I ordered beige which looks yellow. Customer Service doesn't even respond back to you. I was very excited to open a charge with Khols but now all I want to do is cancel it.”

Helpful Report

Posted 3 years ago

“Your website is a nightmare. ALWAYS unable to enter codes for discount and or cash back. I am finished calling customer service.”

Helpful Report

Posted 3 years ago

“Placed an online order on the 15 of October. Recieved 4 of the 9 items. Called and got someone from India that I couldn't understand. She said my items were on there way. She needed all 5 items that I purchased which I'm assuming she ordered for me again. Keep in mind I've already been charged for these items that I've never received. I called back on Monday the first of November. Talked to someone from India again. She said one of my items had been taken off my order which I still was charged for and never received. She also wanted my 5 items again! I told her I wanted to talk to a supervisor and she said they were busy and they would call me back which never happened. I'm very disappointed with the online services. My daughter and I have been shopping with Kohl's for years and spent lots of money. I guess my lesson is don't use online shopping with them. How can they charge your account if you don't get the merchandise!!”

Helpful Report

Posted 3 years ago

“I entered gift card code on my order, then after placing the order noticed my credit card had been charged rather than gift card. Called customer service and they canceled order and then reordered using my gift card. Unfortunately, because my "Kohl's cash had been used ($40) on my original order ( and you must cancel within 30 minutes which I did) it was not available on the reorder, FORTY DOLLARS, gone! Of course, it expires today, again FORTY DOLLARS gone. Kohls USE to be great, so disappointing now. Telling family no more gift cards from KOHLs. Amazon much easier to deal with.”

Helpful Report

Posted 3 years ago

Kohl's is rated 1.8 based on 369 reviews