Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“Kohls WALLET is a joke. Will probably lose my 10.00. Talking to a live person to help me is impossible. Give me a printed coupon any day. Shop there less and less. Only really went there was for CHAPS. .”

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Posted 3 years ago

“Ordering online from Kohls is the worst possible thing to do. My order was canceled within minutes, and my account was locked. I then reset my password and logged in and recorded my items. My order was canceled once again and my account locked a second and later a third time. This seems to be a scam or fraud practice and it is very untrustworthy. I then called customer service twice and finally after the 2nd call and after waiting 20 minutes they were able to reorder my order and I hope it is not canceled before it arrives. It is so frustrating and I will not be ordering from Kohls online ever again.”

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Posted 3 years ago

“Worst customer service. Everytime I order no never send the bonus kohls cash. Have to talk to your customer service via phone. Tried at store.. no help either..Never fix issue. But you email me that I have the kohls cash. Never in my wallet.”

Helpful Report

Posted 3 years ago

“Made payment online and they did not receive. Checked with my bank and Kohls system had a problem receiving it. Once everything was checked out, Kohl charged me additional $25 for return check. I PAID ONLINE. I received confirmation from customer service rep. Get another phone call days later stating that my payment did not go through.....Once everything finally got corrected on there side, the $25 fee could not be removed. This is the only reason for the bad review. Their account department SUCKS. Only pay cash if you go to Kohls.”

Helpful Report

Posted 3 years ago

“At around 12:45 pm I entered Kohl's in Forsyth, IL to shop for some things to put on hold for my mother to pick up, until my food at Panda was ready at 1:30 pm. A woman in casual clothes started to tail me from a distance. I just ignored her figuring it was my bookbag ON MY BACK. Many places tell u to leave bookbags with them. Kohl's does not.. The managers & security are always hiding behind clothes acting like they are working when they are really goofing off spying on people. That should be the job of those in charge of the cameras and not workers harassing customers. Then a older lady came out in a bright yellow vest and kept stalking me calling on her radio. She looked very disgruntled & angry. As a matter of fact the two managers I spoke, with Anne & Jill, both looked so hateful & bitter, I was in shock that managers would present themselves as anything other than respectful & helpful. One manager I talked to tried to be concerned but it seemed amusing to her instead of a problem. I will contact corporate tomorrow to find out what their security protocols are & who was directing this crazy assistant manager named Anne to follow me around the store in Forsyth, IL.”

Helpful Report

Posted 3 years ago

“Please note this is for Kohl’s.com not an in store purchase. I placed an order at kohl’s.com and the wrong item was shipped. Then I called and they said the would reorder it and then 4 business days later notified me they were cancelling the order because it was out of stock!! When I called to check they cancelled the order without crediting the account. Seems more likely to me they didn’t want to honor the advertised sale amount. So kohl’s.com’s inability to send the right item will now cost me $50 more because it’s no longer on sale!! I typically don’t order from kohl’s.com now I know why. In-store so much better. If I have to order online it won’t be with kohl’s.com”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would! Terrible customer service. Had queries about a cancelled order and was given zero assistance, except being treated like I was a fraud. Will NEVER try to purchase from this store again, and I will NEVER recommend them.”

Helpful Report

Posted 3 years ago

“I brought a friend today to shop for her pre-teen son for back to school clothes. Mom had no idea of size or style for this age group. I contact Cheryl Stock in that department ahead of time and Cheryl was their personal shopper. What a wonderful experience. Cheryl knew exactly how to fit him, what was in style and treated him as a young adult. The young man found casual pants and more tailored ones along with socks, underwear, pj's, t-shirts and hoodies. He went away smiling and feeling good about himself. Young seventh graders need self-confidence as they encounter new environments and classmates. I believe Cheryl's good judgement and patience (she spent an hour and a half with us) went beyond good customer service. She is amazing; and we thank you for finding a real winner!”

Helpful Report

Posted 3 years ago

“Their website "wallet" feature doesn't works. Out is difficult to navigate, and doesn't correctly show the Kohl's cash amount. Very frustrated over what shouldn't be hard. Kohl's sent me an email for 3 different amounts - none of which could be properly printed and utilized. The customer service telephone number is hidden and not easily found, not even when you look in the "contact us" area on the website. Used to be better and easier to use. Has become too difficult. Shop elsewhere.”

Helpful Report

Posted 3 years ago

“I took my items to a cashier who asked if I wanted a Kohl’s credit card - I said, no thanks - she persisted and treated me as if I was stupid and didn’t understand how credit cards work - I put up my hand and said No, No, No and asked her to Stop - she meanwhile rung up my sale on the card I gave her while she continued to pressure me - then she advised me that I could payoff the Kohl’s card with a debit card and never pay interest - Really? Kohl’s thinks it’s appropriate for cashiers to offer financial advice to customers while they try to coerce them into getting their credit card - tomorrow I plan to return my purchase and then I will never enter Kohl’s again! When a customer says NO, Kohl’s should listen -”

Helpful Report

Posted 3 years ago

“Thanks ,but no thanks. It was a last time with your store The worst customer service out the stores that I dealt with.”

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Posted 3 years ago

“I had a pick up curbside and the Wi-Fi wasn't working on my phone I broke my leg a couple of days ago and had to send my 10-year-old grandson inside he was directed to customer service and they helped him retrieve the package I do appreciate the Lakeland kohls customer service for helping my grandson today 7/16/21 around 11:30-12:00 today thanks for your assistance it made him feel great it made me feel great that he was able to do it as well with your assistance”

Helpful Report

Posted 3 years ago

“I had stuffed purchased on my account without my knowledge I called to see if the put that purchase on another account well they said something was returned yesterday lol one problem I haven’t been near a kohl’s in over 6 mos so I asked to speak to a supervisor so I’m closing this account the supervisor gets on and says need help you I okay well I say excuse me he hung up on me lol no wonder they are going bankrupt”

Helpful Report

Posted 3 years ago

“Therefore, you assholes closed my account. Not as if I had a balance I wasnt paying. Was Kohls losing money because I dont use my card once a week? No worries, I'll shop elsewhere from now on. I had been shopping there but paying cash while I was paying off the funeral bills”

Helpful Report

Posted 3 years ago

“I have been waiting on a refund that was promised to me 8 phone calls again. Never does it come I am so sick of trying. I will never shop at that joke company again. Disgusted beyond”

Helpful Report

Posted 3 years ago

“They will not ship your order out in any timely manner and instead start cancelling your items after your items were supposed to arrive and give you bull excuses. Don't order online if you want your whole order or any of your items anytime soon”

Helpful Report

Posted 3 years ago

“Everyone was friendly and I got what I came for.”

Helpful Report

Posted 3 years ago

“Kohl’s online orders customer service is very very poor. Too many current issues to discuss. Shop elsewhere!”

Helpful Report

Posted 3 years ago

“I shop on-line a lot now that I’m getting older. Kohl’s has the absolutely worst website I have come across. It’s actually gotten worse over time. I’ve quit bothering to shop Kohl’s on-line because other store sites are more consumer friendly.”

Helpful Report

Posted 3 years ago

“Kohls credit card service is a joke , thus is the 3 time I spent an hour or more trying to correct something on the phone about a bill which my bank shows paid but kohls dose not. It's almost impossible to get someone from the USA to get on the phone and when I do they end up transferring me to China again and I'm disconnected time and time again. There customer service on the phone is terrible . I would never recommend there credit card for any Good Old American people. There poor phone service is not worth the discounts or kohls bucks”

Helpful Report

Posted 3 years ago

Kohl's is rated 1.8 based on 378 reviews