Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve some thing that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which I did not. After I called back and spent another 45 minutes on the phone they told me they I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve something that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which it did not. After I called back and spent another 45 minutes on the phone they told me they Cannot update it at this time and then I would have to call back in 24 hours. When I asked to be transferred to a supervisor it went to someone’s voicemail. This is ridiculous because my request was so simple… Just update my email on my account. I do not hear back from Kohls in the next 24 hours I am deleting my account and never shopping there again! If you like poor customer service please continue to shop at the store but if you want to shop at places that care about their customers then I suggest you think twice before walking into a Kohl’s”

Helpful Report

Posted 4 years ago

“Always when I go there great customer service and the store is organized clean friendly staff willing to help you”

Helpful Report

Posted 4 years ago

“This is my first online shopping experience at Kohl's. I bought a pair of nike's for my daughter and sadly I received a USED pair of shoes with dirty soles. Disappointed in their quality control. I won't be shopping here again.”

Helpful Report

Posted 4 years ago

“I received my online order in two different shipping; however, they used FedEx, which was excellent delivery.”

Helpful Report

Posted 4 years ago

“I have been shopping at Kohl’s many years and have decided to no longer shop there. The store I shop at (Cottage GroveMN) is wonderful! However I resent having to pay shipping and handling if I don’t spend a minimum of $75 on line! I have begun to do my online shopping at Macy’s which offers free shipping to its gold and platinum customers! Oh when I called kohl’s and told the young lady I was an MVC customer she told me that free shipping had been eliminated unless you spend $75 so I’m done! Even their return policy during the pandemic was non-existent. I was able to return items for free at Macy’s! Love my cottage grove store but the online shipping and handling situation needs to be addressed.”

Helpful Report

Posted 4 years ago

“My wife placed an order 6/25. We paid $29.95 for next day shipping, we leave for vacation 7/2, she received a confirmation email saying she wont get all of the order till 7/2 - 7/6. Called customer service they were no help at all, saying we'll just have to wait. We didnt pay for next day to get part of an order. My advice, dont offer it if you cant fill it. I've spent a lot of money at Kohls, either keep the product in the store or do a better job online. If we dont recieve it, I'll probably never go back, except to return what was late.”

Helpful Report

Posted 4 years ago

“Kohl's have the worst customer service of all time. I placed an order 6/14/20 and was advised I should receive my order between 6/18-6/23. Here we are at 6/23 and order still shows "in fulfillment" on the website, I've called and spoke with 5 different people and all have told me I have to wait, John the manager hung up on me and put me back in the queue and of course I had to explain myself all over again. This is unacceptable! When I asked if someone can find out what's going on with my order, possibly contacting the fulfillment department they say NO, I have to wait although I should have my order today 6/23/20. I WILL NEVER PURCHASE ANYTHING ELSE FROM KOHL'S!!! You guys need to train your customer service department and hire a qualified quality control department because it's no way you guys are still in business providing this low level of support. You would think as big as Kohl's is they would want to invest in their customer service, but it's clear they do not care they just want to keep taking people money!! DO BETTER KOHL'S!”

Helpful Report

Posted 4 years ago

“I ordered sneakers online and had a great experience.”

Helpful Report

Posted 4 years ago

“Kohl’s has gone downhill fast! Placed an order that I needed by a specific date. Was told my order was shipped in four shipments that would be here by the date I needed it. Then started receiving emails that the delivery dates had changed and would not arrive in time. Ridiculous!”

Helpful Report

Posted 4 years ago

“Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's.”

Helpful Report

Posted 4 years ago

“Terrible. Customer service”

Helpful Report

Posted 4 years ago

“So during this pandemic why wouldn’t you give everyone a chance to use their kohl’s cash. Nope just an extension of 2 weeks. I work in health care and a family member has Covid. Do you really think I’m checking when my cash expires. I tried to contact customer service and just get an automatic reply. I might cut up my kohl’s card because Kohl’s doesn’t care about people just MONEY!!!!”

Helpful Report

Posted 4 years ago

“I ordered three necklaces that they said were in stock at the location that I chose to pick them up curbside that was two days ago there the site says that items are picked generally speaking within two hours it's been 2 days they have no idea when they'll be able to get my order they said not to mention they're not quite sure where it is even though I paid them for my order horrible customer service they have no support they have no employees and don't waste your time ordering from them if you have any immediate plans for what you're ordering”

Helpful Report

Posted 4 years ago

“Horrible customer service, even when they admit to making a mistake. Just hope you never have to deal with customer service”

Helpful Report

Posted 4 years ago

“BEWARE!!!!!! DO NOT ORDER ANYTHING BREAKABLE FROM KOHLS.COM. I ORDERED GLASSWARE AND WHEN IT ARRIVED 5 DAYS LATER DUE TO STORES BEING CLOSED THE GLASSES WERE BROKE, SO I HAD UPS DRIVE TAKE IT BACK AND RETURN IT TO THE KOHLS.COM. I CONTACTED KOHLS.COM AND WAS ON HOLD FOR OVER 45 MINUTES ONLY TO BE TOLD THAT DUE TO KOHLS POLICY ON RETURNS I HAD TO WAIT 7 DAY AFTER THE ITEMS I RETURNED WERE RECEIVED AT WAREHOUSE TO GET A FULL REFUND. I CAN UNDERSTAND THE 7 DAYS IF I WERE JUST RETURNING AN ITEM DUE TO NOT LILING IT WHEN I RECEIVED IT, BUT THIS WAS DUE TO THERE NEGLIGENCE OF NOT PACKAGING THE GLASSES AT ALL, SO NATURALLY THEY WERE SURE TO BREAK FROM THE START. NOT MY ERROR THEIRS. TO MAKE MATTERS EVEN WORSE THEY ARE SENDING ME A $15.00 KOHLS CASH. THATS ALL THEY COULD DO FOR MY INCONVENIENCE AND NOT RECIEVING MY FULL REFUND AUTOMATICALLY. DO NOT BUY ANYTHING FROM KOHLS.COM. YOU ARE MOST LIKELY GOING TO RECEIVE IT BROKE DAMAGED OR OF SUPER POOR QUALITY.. LEARNED MY LESSON..”

Helpful Report

Posted 4 years ago

“BEWARE ORDERING ANYTHING FRAGILE FROM KOHLS AND HAVE IT DELIVERED. I ORDER GLASSES ONLINE FROM KOHLS.COM ONLY FOR IT TO ARRIVE AND GLASSES WERE BROKE. I GAVE THE BOX BACK TO UPS DRIVE TO RETURN TO KOHLS.COM DUE TO NO BUBBLE PACKAGING AROUND GLASSES THAT ULTIMATELY LEAD TO GLASSES BREAKING ON TRANSPORT TO MY HOME. I CALLED CUSTOMER SERVICE WHERE I WAS ON HOLD FOR WELL OVER 45 MINUTES TO BE TOLD THAT I HAD TO WAIT 7 DAYS FOR MY TOTAL REFUND TO BE PUT BACK ON MY CARD. I WOULD BE MORE UNDERSTANDING IF I SIMPLY DID NOT WANT AN ITEM, BUT THIS WAS DUE TO THEIR ERROR, AND THE BIGGEST SLAP IN FACE IS THEY ARE SEBDING ME $15.00 IN KOHLS CASH FOR MY INCONVENIENCE!! WHAT A JOKE. I DONT WANT ANYTHING FROM THEM BUT MY HARD EARNED MONEY. DONT BUY FROM KOHLS.COM.. TERRIBLE EXPERIENCE!!!!”

Helpful Report

Posted 4 years ago

“I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I’d get it before the due date...wouldn’t you think an email would be the way to communicate for a paperless account??? And why a confirmation code for the payment if it was an “invalid account number”? They couldn't answer any of that and couldn’t waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl’s again and closed the account, a credit does me no good! Beware of Kohl’s and their billing processes!!”

Helpful Report

Posted 4 years ago

“Placed order online, label was created, parcel never shipped, was still sent a bill for purchase. Notified Kohls online and by phone several times, finally was allowed to cancel my order. Hopefully the credit will show up on my account. No email was sent to confirm my cancelled order.”

Helpful Report

Posted 4 years ago

“Kohls.com is an epic FAILURE!!! Because of Kohls.com I am breaking up with my longterm relationship with Kohls. Been promised my boots for nearly a month that were ordered to replace a pair of Sonoma boots that were absolutely horrible quality!! Order Clarks. .they never came. Matter of fact. .The boots were never given to UPS/USPS but kohls keep telling me they may still come so it will be over a month that Kohls has had my money and done NOTHING AT ALL to get me my boots and STILL HAVE NOT GIVEN ME A REFUND!!! KO DEAR KOHLS.COM either do some serious butt kissing or leave me ALONE!!”

Helpful Report

Posted 4 years ago

“I do not like Kohls, I avoid Kohls at every cost. Everything is over priced, you can get the same thing at Target for cheaper. Unfortunately, my mom went there and bought me a pair of Jeans for Christmas. They did not fit so she gave me the receipt to return them. I begrudgingly went in to return them. Even with a receipt they gave me store credit, which I did not look at because I wanted to get out of there asap and just shop online. When I later looked at it the "store credit" was given to me on a Kohls cash coupon with AN EXPIRATION DATE!!!!!!! what store credit has an expiration date. I went online to buy a pair of pants and OF COURSE non of the numbers on it work, so now I have to go in there, which I do not want to do. That place is such a rip off. I have told all my family to please buy me NOTHING from Kohls, EVER!”

Helpful Report

Posted 4 years ago

Kohl's is rated 1.8 based on 378 reviews