“Possibly the worst customer service. I emailed three times about an order that was confirmed and listed as in-stock. Almost a month went by with no communication and then finally when I responded to a marketing email I was told the product was out of stock and all emails are responded to within 48 hours. I sent a screenshot of the three emails from my sent box over the last three weeks and was still told they had no record of them. Finally a refund was generated for a product never received.”
“Love my Komuso. What a handy, great little tool to have on hand when I just want to focus (and focus my breathing), de-stress briefly, or combat a cigarette craving. On top of it all, it's aesthetically pleasing! I will definitely buy another one, and I cant wait to check out the Journal.”
“I was very impressed with actual design of the Shift. The details in the stamping, the hinged 'hanger', the weight and feel. After 42 years of smoking, it was a great comfort those first few days. I also suffer from high performance anxiety and learning the new way of breathing helped a lot with that. I received many compliments on it. I liked the way the company followed up with encouraging emails after my purchase and the packing was way more than I ever expected.
Unfortunately, I had to return it. Even though I had ordered the Stainless Steel it still had a high nickel alloy and I have a nickel allergy. The return process was super easy and the customer service was outstanding. I would highly recommend this product to anyone suffering from anxiety or wanting to stop smoking.”
“I like the product except that it’s a bit heavy (hard to hold with just your lips if you are driving for instance).
Customer service on the other hand is nonexistent. The fist shift I ordered took two weeks to arrive, so when I ordered the second one as a gift I made sure to select expedited shipping. When I inquired about canceling the order (since a week went by with no shipping notice)…radio silence. No response from Komuso. I emailed again asking if it had been canceled or shipped with no response. The next day I got a shipping notice (13 after order). When I emailed that I’d like to return the item when it did arrive because it was too late, again no response.
TLDR; nice item, a bit too heavy, don’t expect any kind of customer service at all from this company or for it to arrive any time soon even with expedited shipping.”
“I suffer from shortness of breath due to paradoxical vocal fold dysfunction and hyperstimulation. The Komuso has helped me to become aware of situations that trigger subconscious anxiety. As a result, I have been able to ease muscle tension and regain control of my breathing during times of stress. I use it every day and never take it off.”
“I’m so impressed with Komuso Design. The beauty and variety of their products are stunning and helpful and their staff has always been helpful and available to answer any questions I had. (Special thanks to Sunny for your help!”
“The necklace is pretty and I like the design. It reminds me to stop and breathe. But the tool has a chemical smell/taste even after washing it. And I just think it’s overpriced for what it is.”
“I ordered and paid extra for the 25” silver box chain, and was sent two of the 27” ball chains that look like they are for dog tags instead. Extremely disappointed.”
“Terrible! I received the chain that I paid over $100 for ..... but NO breathing thingy was enclosed!
Very disappointed!
I was hoping this was going to help me, not Rob me. 😕
No instruction on who to contact. I'm at a loss!”
“Not going to lie, I bought the Komuso on a whim.
I saw an ad, & read everything everyone was saying about it. And then, I checked out the video's from the creators, & was sold!
After I received mine, & after that first exhale, I felt IMMEDIATELY at ease, & I've worn mine everyday ever since!
Thanks for an amazing product guys!
P.S.
It's helped me cut down on my smoking, & vaping habits, so THAT is an ADDED plus!”
“I paid for expedited shipping and it took over a month to receive the product. The product I was sent wasn't even correct. I received two of the standard chain instead of both types of chains like I ordered. I don't plan on ordering again.”
We're so sorry for the delay in shipping time. Sometimes packages get lost with USPS, although that can be frustrating. We'd love to offer you a deep discount for any future purchases. Hoping you'll give us another chance 🙏
“I'm loving my Komuso Shift. I purchased the Classic Shift in silver and it looks gorgeous. I like that I can wear it as a piece of jewelry. It's on from morning when I rise, til when I'm down for the night. So far it has helped me during an anxiety attack. It works when used properly, and I have no complaints so far.”
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