“Love the design of this necklace! This has been a life saver for me during times I feel like my anxiety level sky rockets. Thank you for creating such a simple yet effective tool that does wonders to my mind and body!”
“Love the design, color, feel, weight and its effectiveness. I look forward to using it daily. The shift is real. I also look forward to getting other colors and styles in the future!”
“I’ve been using my Komuso to relax while getting settled to fall asleep. I’m finding that I am falling asleep faster and not tossing and turning as I had prior. I have not worn it during the day because the chain is too long. The shorter chain was not available when I ordered. I need to have the chain shortened for a more comfortable wear. I’m under 5’ and the 28” chain hand a bit too low. The product looks great and is doing what has been stated.”
“The gold pendants appear to be for decoration only, and not as functional as the rubber ones. Had I known this I would have saved money. The rubber fidgets do not come with a necklace so you’ll need to buy them separately from somewhere else. The shipping took quite a while and delivery notifications were not sent out properly. Would recommend working on better manufacturing and shipping. No need to send out two separate packages when everything can and should be sent in one box to minimize confusion for the customer. I was never notified about the second shipment arriving. A direct delivery email came from the manufacturer after I emailed to try and figure out where the second package was. It ended up with a neighbor. I would have known this had I received notification that it was delivered. The confusion and headache were not worth the price I paid.”
Hi Samantha,
We really appreciate your honest feedback here! As a small family owned business, we always want to learn how to improve our products and systems.
We created Flex without the necklace concept because we received feedback from customers that they wanted something to hold and carry at their desk to play and fidget with. We also didn't think the silicon design would function well as a necklace because it's a bit larger than our normal pendant. That said, there are openings for a cord to pass through Flex in case you'd like to wear it, which we hope you do.
We also apologize for the delay in shipping. We had Flex on back order because of the spike in demand from customers. We shipped your necklace separately so you wouldn't have to wait longer for both to arrive. I know that can be confusing too.
We're also disappointed that USPS confused your house for your neighbor. We're not able to control that part of the delivery yet we feel badly about the experience. We hope you'll consider shopping with Komuso again.
Breathe well.
Todd Steinberg
Co-Founder & President
English
