Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 644 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Needed new tyres could not get them done any where else in short notice went to pointy Kwik fit excellent service could not fault the guys there I would definitely go back”

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Posted 6 months ago

“I went to the Sloane Avenue branch. The person who served me could not have been more helpful and kind.”

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Posted 6 months ago

“Just throwing this into the mix for people to make their own minds up. In Huddersfield there are two Kwik Fits, Leeds Road and Lockwood. In 2016 i took my LWB Jaguar XJ to Lockwood as the tyres were noisy. Was told that they were all cracked and that one ‘had a split all the way round’ and that i was lucky i got there given the power of the car. Total bill circa £1200.00 In 2021 i took my Saab Convertible to the Leeds Road branch. Was told all my tyres were illegal and ‘one had a split all the way round’. Totsl bill circa £380.00 In 2024 i took my Bentley to Lockwood for them to check a slow puncture. I had recently had the wheels refurbished and suspected either a poor seal or faulty valve. I was told they were very busy and i would have to wait for them to check it. Got chatting to two other customers in the waiting area who both said they had been waiting over two hours even though they had appointments. Eventually they guy who seemed to be in charge went out to my car and got down on his knees to look at my rear tyre, no attempt to take the wheel off and actually locate the leak and guess what he said? ‘I’ll be changing that one, it’s got a split all the way round and if you unleashed the power of the car you would have serious problems’. Quoted £649.00 for two new tyres. The tyres are Pirelli PZero 275/35 ZR20 B1 specifically for my car and fortunately they are not currently available, Bentley are letting me know when they arrive in the UK. When i got home i got down and checked the tyre myself, no split that i could see in fact the tyre looked in great condition. Spent £10 on Tyre Weld from Halfords and the tyre has lost zero pressure since. Iam a 58 year old man and during my life i have owned/had the use of more than 50 cars and the only ones that have had tyres with ‘splits all the way round’ are the ones i have taken to Kwik Fit Lockwood and Leeds Road, Huddersfield. Food for though?”

Helpful Report

Posted 6 months ago

“I had a tyre fitted, with very minimal mileage the tyre had a big hole and apparently the object went in and out. ? Could it be the tyre was already holed, fitted with a temporary rubber that will soon wear out. Exactly 4 weeks since fitting I was buying a new tyre. Monthly tyre replacement could be our new budget beware.”

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Posted 6 months ago

“Was quoted a ridiculous amount to replace a seized caliper. Did it myself in 1 hour and saved £312.00”

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Posted 6 months ago

“Absolute 1st class service from Neil and the team at Kwikfit Mallusk. I needed a new tyre fitted urgently due to screw lodged in tyre and Neil had it sorted within 30 mins or my call, that is what I call efficient and professional service. Cheers guys”

Helpful Report

Posted 6 months ago

“Tonbridge - I waited for a part ( a pipe ) to be delivered to finish a previous job, waited a few weeks, called a few times and was always told I would be called back to say whether they had it in or not but never was. I then booked an MOT, called them the day before asking about the part again and was told to bring the car down so they could replace ready for the MOT the next day. They had my car the whole afternoon and only 3 hours after collecting ( only about 30 mins of driving in total though ) I suddenly had white smoke from my bonnet & exhaust, a grinding noise, dash warning lights & my car started slowing down. RAC guy noticed that my radiator hose had been placed back but not actually clipped on, after bumps in the road and the right amount of pressure was built up it pushed the pipe out of place causing all my coolant to pour out. We left it at Kwik Fit and I went down the next morning with the RAC report to show them. Basically my head gasket was blown along with other stuff and was apparently going to cost over £1,500 to fix. Management never admitted fault in actual words however they did fork out quite a bit for me to have a courtesy car ( which was one of the two only decent parts of this stress ) for a month... it took a whole month for this case to be with the ops manager and he hadn't even made a simple decision whether to fix or buy my car which is ridiculous. The second decent thing being the centre manager seems like a alright guy and he took the case on himself in the end and I got an answer in two days. At the end of all this even though the garage is at fault ( and I had one of the mechanics on the phone actually say "oh yeah, the car we blew up" so there we go..) they ended up buying my car from me but even though what happened wasn't my fault, I still made a loss of money, the whole month was stressful but especially trying to find a new car quickly and after only having the previous one 6 months. Overall awful communication throughout, clearly don't pay proper close attention to their work and don't like to sort things out quickly or efficiently. I would just go somewhere else if I were you.”

Helpful Report

Posted 6 months ago

“Needed a tack removed and centre profile repaired. My usual garage couldn't do repair for a week! I should have thought of Kwik Fit first. Great service from Craig, Lee and team at Kwik Fit Stratford-upon-Avon. Second wheel was to just remove tyre ready to clean and return to have tyred-up. Reliable, fast, courteous. Easy to reach, off road parking and for me easy return home. Much appreciated. John.”

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Posted 6 months ago

“10 out of 10 to Kwikfit Forfar for their help in fixing another tyre company's mistake. The guy was so polite helpful and explained the problem and fixed it on the spot. I will definitely return to Kwikfit. Excellent service.”

Helpful Report

Posted 6 months ago

“Usual nonsense walk in with a simple fixable puncture and they provide a list of nonsense reasons why you need two brand new tyres - this time ‘well gravel tyres are not good for tyres!!!’ - Kwik Fit should not commission operatives on tyre sales!!!!”

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Posted 7 months ago

“Great service today at Ilkley branch, particularly from manager Mathew. I've never been inspired to write a review before but 2 new tyres were well priced and a repair on another tyre was done FOC. Above and beyond.”

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Posted 7 months ago

“Can't thank these guys enough at Colwyn Bay Branch. Called in today unsure about my front tyre had a puncture in it. Dewi 👏 did it there n then very prompt. Always reliable professional service at this garage.”

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Posted 7 months ago

“Booked a same day mobile tyre fitting. Took my booking, time slot & money. Booking confirmation received. An hour later a phone call received to say they couldn’t do it today and it would be a two day wait before they could proceed. Refund would take 3-5 days. Why take the booking if you can’t do it. Dishonest. Now stranded.”

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Posted 7 months ago

“Fab service had an appointment today at Bedford branch staff were honest about what had to be done to my exhaust and had it all completed within an hour .well done to all”

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Posted 7 months ago

“Refused to fix a puncture on a mobility car ,told to leave it and get a Taxi they might fix it before the weekend yet 3 members off staff were stood chatting,did not even offer to put air in so I could get home Disgusting”

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Posted 7 months ago

“Would like to thank your guys at monmouth kwikfit again for there fantastic customer service especially Gareth who did my MOT.. Above and beyond the line of duty. Thank you...”

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Posted 8 months ago

“Wrong work completed. Overcharged. Fitted incorrectly left unsafe to drive. Managers resolution was to take old part to he welded on by a third party. Told couldn't get correct part..they didn't exist. Yet main dealer confirmed it did. Had diagnostic at main dealer and confirmed £810 to put right... Already paid £,844 for unnecessary work already. Car unsafe to drive for 2 weeks. Put in complaint and sent video and photographic evidence to customer care who did not respond just passed on to area manager. who basically called me a liar . The manager and technician had covered their tracks with lies. I can prove im not a liar as phone calls are recorded. I have video of unsafe work. Husband there for face to face conversations so have another person to confirm. I had an exhaust held on by silicon. Area manager said bring in new exhaust and they will fit it .. yet on Kwik fit website it says it's not their policy to fit parts brought in by customers . Don't know where to go now to escalate ..plus there's defamation of character. Having repair done by main dealer costing £810 for parts. I feel so upset and abused and it's been the most distressing upsetting experience. They should be shut down . They are criminals and they say I'm a liar. Disgusted doesn't come close.”

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Posted 8 months ago

“Paul was very helpful changing a tyre valve Much appreciated”

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Posted 8 months ago

“Prompt and efficient MOT at Mutley, Plymouth. Couldn't have been more helpful and friendly. Would recommend.”

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Posted 8 months ago

“Went to kwik -fit in shoreham by sea. A really helpful man called Jordon great customer service. Thank u for helping me out”

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Posted 8 months ago

Kwik-Fit is rated 3.0 based on 644 reviews