Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used them to check my tyres, they said they did and it had 3mm tread left but they lied. They didn't even check the car. the tyre was bald and i could have been killed”

Helpful Report

Posted 2 years ago

“Hi, I'm writing this complaint to express my massive disappointment with the service I experienced today. I arrived promptly for my 12pm tyre fitting. I was initially unhappy with being told to wait 1hr to 1.5hrs for the changing of 4 tyres. I thought, ok, it's Sunday, they must be short staffed. The technician informed me my tracking was off as there was some uneven wear. I declined to take the service and felt like I was laughed at for my decision. The process of changing the tyres started over an hour later. I then decided to have the tracking completed. The technician started my car and to my annoyance revved my car unnecessarily loudly several times. This happened when moving from the tyre fitting bay to the wheel alignment bay. I told the technician to not do that in a very polite manner as the engine was cold and when the oil is cold the engine can be damaged. Another technician told me the price was £65 via card and £40 cash. I was put in a very awkward position as I knew the cash would be pocketed to keep it " off the books" no doubt. Stupidly I agreed, and withdrew £40 for a local ATM. When the alignment process started my car was revved again. To avoid confrontation I said nothing bit was very upset. The alignment was completed and was told the front alignment was fine but the rear was off slightly. I was then told to fix the rear would be an "additional charge". Having lost total faith in the service at this stage I declined. I went back to the office. When my car was being reversed out, for the third time it was revved loudly and the car wheel spun in reverse. By this stage I just wanted to leave. I told the technician at the desk checking me out the the alignment was fine despite his original advice and he said he had saved me money, only by me not paying him directly had I saved money. Had I not questioned this I would have been robbed of £40. 2.5hrs later I left. I'm beyond disappointed and disgusted either the quality if work, abuse of my car and "cash in hand" tactics I have to endure. If this isn't the channel to make an official complaint, please can you point me to the direction of where this can be made? It's just not good enough and I'm so upset by the whole customer experience. I'm inclined to never use your firm again and tell all my colleagues and friends the same. I expect a chapter and verse reply to my emailed. Mr Degreg”

Helpful Report

Posted 2 years ago

“DREADFUL customer service I can not believe how disorganised this company is! I have a slow puncture. i booked to get it fixed. booked it for 1030, easy enough. Turn up to the garage only to be told that they had double booked and there was nothing they could do - sending me away to drive on my flat tyre. They do not care about their customers and did absolutely nothing to even help resolve the issue.”

Helpful Report

Posted 2 years ago

“My fiancé took my car in for an alignment check 14 days ago. It was off so he agreed for them to fix it. Today I failed my MOT due to both front track rod ends and ball joints being extremely loose with excessive play. The alignment had never been done which has caused the ball joints to be damaged. There was a slight vibration in the front end on the drivers side, that was the whole reason for the alignment. The so called “well trained staff” should have never left them loose. They told my fiancé to get new rotators and brake pads to fix the issue. Both of which are only about 6 months old. Kwik fit gave him the “Yankee Treatment” since he is an American. Which means they did nothing and still charged him. Sure enough the ball joints were replaced and tracking rods tightened and the vibration is gone. Everyone who worked in the garage where I had my MOT confirmed the alignment had never been done. I do not recommend Kwik fit. In fact, avoid them at any cost!”

Helpful Report

Posted 2 years ago

“Went to the Tynemouth branch in Tyne & Wear for four tyres which they fitted and then told me they couldn't align the wheels for another 2/3 weeks as they didn't have time. They didn't tell me that before they fit the tyres. having paid £623:16p. Stay clear of this place. They got one star and aren't worth that. They made me see red and not stars.”

Helpful Report

Posted 2 years ago

“David and Stevie at Forte Street Ayr were excellent . Stevie takes a little more time as he is still learning his trade, so don’t be so quick to complain. He did a grand job . David and Stevie were helpful , welcoming and did an amazing job . 10 *********** to you both and the service you provided.”

Helpful Report

Posted 2 years ago

“The staff at the Brighouse branch have been extremely helpful and supportive in repairing my tyre today. I can't thank them, especially Steve, enough. Highly recommended.”

Helpful Report

Posted 2 years ago

“I usually go to the Stockton on tees garage and normally receive great service. This time I booked in to have a slow puncture looked at. I arrived 10 am and car taken straight away. After an hour they found the cause of the problem. No complaints here as an earlier independent garage totally missed it. After trying to do a repair I was told I would need a new tyre. Okay and I was still happy but when the click reached two hours I looked outside to see four staff trying to bump start my car. I only took it in for a puncture. When I approached staff they refused to speak and I guessed the ignition had been left on for my 2+ hour wait. A long time for a puncture repair and a drained battery. I’ll still use Kwikfit sometimes but I’ll go to another branch.”

Helpful Report

Posted 2 years ago

“I went to Kwik Fit Heanor Saturday for an oil change. Prepaid a day before. Arrived at 5min before booking time, 3h later they haven't looked at the car yet, 4h after arrival they gave the car back with more errors and warnigs than it came. Asked them to sort the "oil pressure low - stop safely" red warning they created in shop, they refused. I insisted and told them they fitted a part incorrectly and need to check. Service kid said "...but redlight is still on" tiller replied shouting his lungs out "I don't give a f... just send them away". I insisted still he refused to check their work. Next week I called KF in Lichfield where I was, told them the oil filter was the issue they refused to see me - "go back where you came from and sort it there, we're fully booked". Called Slowgit Heanor, told them the diagnosys, asked them to correct it he insisted it's not their and I need to do a service instead. Finally, I went to a 3rd party and determined Slowgit has fitted the oil filter incorrectly (forced it in, broke it/bent it so contact was imperfect). They knowingly endangered my and my kid's life because they could not be bothered to get another 10 pound oil filter they damaged during fitting. After 6 hours in shop for an oil change and a life threatening experience I got the money back, no apology.”

Helpful Report

Posted 2 years ago

“Booked and played for new tyre to be fitted at home after staying in for 3 hours got phone call to say they would not be there but booked me in at Musgrove way on Sunday at 12.00 not happy but went on Sunday. Got there at 12.00 to find out they had not booked me in also the tyre I had played for was not there if it was not for the staff at cosgrove way would not have got a tyre fitted but only tyre they had was twice the price they did give me a discount but will need another tyre next month if I get same one will cost more what a rip off and informed home fitting do this all the time. Called up and made a complaint over a week ago still no reply told they would contact me even had to ask for my £5 home fitting fee back total rubbish service from home fitting they are called kwik fit you have got to get your tyres and someone to fit them to be kwik ?”

Helpful Report

Posted 2 years ago

“The Manager and staff at Kwik Fit Coatbridge provided me with an excellent standard of customer service. Nothing was too much trouble, despite their obvious hectic workload. Wouldn’t hesitate to use them again”

Helpful Report

Posted 2 years ago

“We booked an MOT for 10 days before expiry. The day before, Kwikfit phoned to say they had to cancel. The next available date was 2 days after expiry of the MOT. We couldn't find another convenient MOT station and so confirmed the new booking with Kwikfit with the understanding that we would not be able to use the vehicle for two days because the MOT was expired. The evening before the date of the second booking, we again received a phone call from Kwikfit cancelling the booking. The next availability was then another 8 days away!!! TOTALLY UNACCEPTABLE”

Helpful Report

Posted 2 years ago

“Wow - I don't often leave reviews but for the service I've received today I felt I had to! Following a puncture I discovered I had lost my wheel locking nut key. I took it to Kuik Fit in Otley and explained the situation to the manager (Mr. Taiylor Marr) who was polite, professional, respectful and very competent. I left the vehicle and within a relatively short period of time he phoned to tell me the car was ready. I was so impressed that what to me seemed a major problem had been resolved so quickly - and on a Sunday! But the most impressive aspect of this experience was the attitude and demeanour of Mr. Marr - he is a credit to your organisation!! Thank you.”

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Posted 2 years ago

“Second time with very good service from Chris or a Christopher in the Staines garage. Always helpful and happy to answer all my questions. Also gave a detailed brief about what was done on the service today.”

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Posted 2 years ago

“Finding non-existent faults - trying to up sell. I took my car in to the Bristol Kwik Fit (in Bedminster) to have the two front tyres replaced. When I came to collect the car they said they had found an issue with the front coil spring, "part of it was missing" and that if you looked closely at the car you could see it was lopsided (I couldn't). Bizarrely they said it was still okay to drive but recommended I booked in with them soon to get it replaced. They quoted me £270 and gave me a print out of the quote, so I have a record of the work they were claiming needed doing and charging for. When I got home I looked up broken coil springs and advice online was if there is any issue you should NOT drive the car and get it replaced immediately. I took it to my local garage, they had a look and said the front coil spring is fine, there is no break and the car isn't lopsided at all. Completely fraudulent attempt to get unnecessary work done. I will avoid Kwik Fit like the plague now. I have reported in to the Head Office but not received anything back.”

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Posted 2 years ago

“Called in the morning. Seen straight away. All done within an hour. Super happy”

Helpful Report

Posted 2 years ago

“Just wanted to say what a lovely helpful staff memberJason is at the Weston super mare centre , I urgently needed my tyre done and went to every one in Bristol , all unhelpful , some even rude ! And as motability customer who partner with KF it’s even more disappointing. But J at Weston was great , got me squeezed in within a hr and didn’t make a fuss ! Won’t go anywhere else now ! Thank you x”

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Posted 2 years ago

“Very reliable costumer service for MOT”

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Posted 2 years ago

“The manager at Newbury is rude/unhelpful and really dosent care if they get the business or not! Different story at Andover branch, helpful and polite. I won't ever use newbury again! Their loss on about £400 worth of tires.”

Helpful Report

Posted 2 years ago

“Non show and no refund Really disappointing. We’ve used them twice for their home tyre services. Both times they’ve let us down. The first being that they didn’t have the tyre we ordered promised a refund and never gave it. The most recent being where we confirmed an appointment, had text messages in the morning as confirmation, took a half day off and they never showed. We called and the team simply said they ran out of time, understandable if there had been some form of communication to let us know. We’ve asked for a refund now. I’d us anyone else for their services.”

Helpful Report

Posted 2 years ago

Kwik-Fit is rated 3.0 based on 658 reviews