Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time with very good service from Chris or a Christopher in the Staines garage. Always helpful and happy to answer all my questions. Also gave a detailed brief about what was done on the service today.”

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Posted 2 years ago

“Finding non-existent faults - trying to up sell. I took my car in to the Bristol Kwik Fit (in Bedminster) to have the two front tyres replaced. When I came to collect the car they said they had found an issue with the front coil spring, "part of it was missing" and that if you looked closely at the car you could see it was lopsided (I couldn't). Bizarrely they said it was still okay to drive but recommended I booked in with them soon to get it replaced. They quoted me £270 and gave me a print out of the quote, so I have a record of the work they were claiming needed doing and charging for. When I got home I looked up broken coil springs and advice online was if there is any issue you should NOT drive the car and get it replaced immediately. I took it to my local garage, they had a look and said the front coil spring is fine, there is no break and the car isn't lopsided at all. Completely fraudulent attempt to get unnecessary work done. I will avoid Kwik Fit like the plague now. I have reported in to the Head Office but not received anything back.”

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Posted 2 years ago

“Called in the morning. Seen straight away. All done within an hour. Super happy”

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Posted 2 years ago

“Just wanted to say what a lovely helpful staff memberJason is at the Weston super mare centre , I urgently needed my tyre done and went to every one in Bristol , all unhelpful , some even rude ! And as motability customer who partner with KF it’s even more disappointing. But J at Weston was great , got me squeezed in within a hr and didn’t make a fuss ! Won’t go anywhere else now ! Thank you x”

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Posted 2 years ago

“Very reliable costumer service for MOT”

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Posted 2 years ago

“The manager at Newbury is rude/unhelpful and really dosent care if they get the business or not! Different story at Andover branch, helpful and polite. I won't ever use newbury again! Their loss on about £400 worth of tires.”

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Posted 2 years ago

“Non show and no refund Really disappointing. We’ve used them twice for their home tyre services. Both times they’ve let us down. The first being that they didn’t have the tyre we ordered promised a refund and never gave it. The most recent being where we confirmed an appointment, had text messages in the morning as confirmation, took a half day off and they never showed. We called and the team simply said they ran out of time, understandable if there had been some form of communication to let us know. We’ve asked for a refund now. I’d us anyone else for their services.”

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Posted 2 years ago

“I VISITED THE EAST KILBRIDE BRANCH ON SUNDAY 28TH AUGUST AND GOT QUICK AND FRIENDLY SERVICE WITH A SMILE WITH VERY COMPETITIVE PRICING”

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Posted 2 years ago

“Had a nail in my tire so booked it into Kwik-fit Caterham where they plugged it. Haven’t had one before but the chap explained how it worked and why it looked raised. Really helpful guys and great service. They get a lot of bad reviews but we’ve always found them very helpful.”

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Posted 2 years ago

“Kwik Fit - Life-threatening Brake Pads!!! A year ago I went to Kwik Fit to change the brake pads and front tires. They told me that if I pay approximately 3 times more, they will put brake pads on the car but guaranteed for life. I liked what they said and I accepted. A year later, the brake pad sensor tells me that they need to be changed. Surprised, I went to a branch, they told me that I had to go to the one who did the work.....I traveled 30 miles, I arrived and explained to them, they told me that the miraculous brake pads can still consume and they don't put new ones if the discs are not within legal parameters. Hmmm, it seemed strange to me and I asked them to show me this rule, they didn't have it available, I said ok, let's measure the discs, they said they didn't have time and to come back. A week later I showed up 15 minutes before the opening to measure the discs. According to their measurements, they told me that they are at the minimum and that they cannot change my guaranteed life time brake pads. I explain to them that by law, if the discs are at their minimum, they must not be changed and if they refuse to change these very expensive brake pads, they are putting my life and that of my family in danger. I asked them once more about this rule, this time they had a printed sheet that somehow included this aspect. I told him that that sheet is not manufactured or shop rule and isn't signed by anyone, so it is worthless and the law does not oblige me to change the discs if they are at the minimum, it just advises me, which means that I can still do a relatively large number of miles. Without brake pads, I consider my life and that of my family to be in danger. For these reasons, please avoid this service group. Kwik - Fit shame on you.”

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Posted 2 years ago

“Booked a MOT at Nailsea branch and after a 30min wait they refused to test the car due to a faulty boot latch??? What they should have done is do the test they had been paid for and fail it on the fault, I then had to waste more time calling head office for the refund, the Nailsea manager was unhelpful and condescending, this is the second poor experience at this branch and it will be the last.”

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Posted 2 years ago

“I had an appointment booked in this Saturday morning but called in to Kwik Fit West Road, Newcastle upon Tyne on Wednesday night to try and change my appointment. It was very near to closing time and Harry and Ryan managed to squeeze me in to fit two new tyres on my car, I couldn't believe my luck. They worked so hard, were both so professional, an absolute asset to the team. Thank you so much from one extremely grateful and happy customer.”

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Posted 2 years ago

“Great service. Booked in for MOT, job completed efficiently.”

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Posted 2 years ago

“12 pm appointment but I left at after 14:00 because wrong part delivered and took ages to rectify. Excuse after excuse until I got bored”

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Posted 2 years ago

“DON'T BOTHER... Had two front tyres replaced , on driving home I noticed that the tyre pressures are 35 & 38psi. One must be wrong! or both!. When I returned home contacted Kwik fit and asked what the correct tyre pressures are "they're on the A post" the manager replied, so why can't your stupid lazy fitter have had a look. "Bring the car back and we will adjust the tyres" So you want me to spend the day driving to and from Kwik fit? Sometimes the tyres read higher and need to be driven for a while 🤔😂😂. I'm trying hard not to think what may happen should this fitter work on a car that safety critical”

Kwik-Fit 1 star review on 24th August 2022

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Posted 2 years ago

“The Kwik- Fit Chelsea is wonderful. The best customer service, efficient , quick... Scott was very helpful this morning and sorted out the problem with no hesitation . Top Top Top. Thanks Kwik-Fit Chelsea.”

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Posted 2 years ago

“Booked my vehicle in for an aircon recharge and possible repair on suspension. Dave and his team at Worksop were excellent in their explanation of the problem. Gave me good advice and assistance . Aircon was recharged and working well. Would definitely recommend this branch for future work”

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Posted 2 years ago

“Mobile Tyre fitting - Repeated no-shows and no communication. On the 21st July I paid to have 2 tyres fitted and balanced on my motorhome on the 26th July. However on the day, during the arrival window I got a call that the fitter had gone home for the day. The vehicle had a flat tyre on my landlord's drive, and he had only allowed me to keep my motorhome there until the 26th. However, Kwik Fit had sent me £25 back to my card. I didn't get a message or explanation, and rang up to confirm that this was a goodwill gesture. Much appreciated. The earliest booking after that I was offered was Saturday 30th. I negotiated with my landlord to have keep it in place until then. The window of arrival was all day, 8:30-20:30 so I waited at my landlords drive with my phone. I tried ringing to get an estimate of the arrival time, but was told I'd have a to wait. I called again at 8pm to see what was happening, and was told that there was an issue getting the tyres and it wouldn't be happening today. They promised to call me back with more details and arrange another date. They didn't call back on Saturday night, which is fair enough, and I assumed they didn't work on Sundays because I didn't get called then either. On Monday 1st August I tried calling, but got disconnected after waiting 2 hours. I tried again, and emailed. On Tuesday 2nd I got a call that rang off before I had a chance to pick it up, it rang for 2 rings and hung up. I checked the number - it was kwik fit. I had no messages and no emails. I rang back and waited for another hour but didn't get through. My landlord was annoyed, I was annoyed, had spent hours waiting for visits and waiting on the phone while I had paid £240 for a service I hadn't gotten with poor communication throughout. I couldn't even get someone else to do the work, because I still wanted Kwik Fit for the tyre balancing service that comes with it. However, I had to move it from my landlord's driveway. August 3rd, after waiting for half an hour I got through on the phone. Fortunately I was able to cancel and was promised a refund in 3-5working days. August 16th, nine working days later I still didn't have the refund. I rang again, and a lady named Ainsely told me the order had been cancelled. I explained I didn't have the refund though. She said she'd look into it and call me back. She never called back, but I got the refund on the 17th August. Most galling of all, the goodwill gesture was taken out of my refund. So for all the expenses incurred on my part, the inconvenience, the awkward conversations with my landlord, I feel like Kwik Fit had no interest in ever doing the work I paid for, and no explanation given. If Kwik Fit are under-staffed, they need to stop accepting payment for work they can't do. Or raise the prices, hire more people and pay them more. It's supposed to be a national leader.”

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Posted 2 years ago

“Flat tyre- drove into Kwikfit Dorking on Vincent Lane with 2 small children in the car and being 8 months pregnant. Very kind man instantly helped me. Found a new tyre, fitted it and had us back on the road within 15 mins. Excellent!”

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Posted 2 years ago

“Appalling. Booked online for a full service 5th Aug. Arrived to be told technician off sick for 6 weeks. Despite having my email & mobile number no prior cancellation message to let me know. I booked the service on 9th July & paid the £200 deposit. This is yet to be refunded having been told 3-4 working days.”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 645 reviews