Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kwik Fit Melton Mowbray carried out my major service and MOT last year. Hideously expensive and a long list of recommendations for work they wanted to carry out. Subsequently I was forced off the road by an HGV and caused damage to a wheel. Kwik Fit Melton said I would have to buy a new wheel and quoted nearly £500. I asked them if this really was the only option and met a stone wall of silence. So I made some enquiries and found a small, independent garage in Melton which was able to repair the wheel for £85! I received my Kwik Fit MOT reminder recently and instead went to a local garage who gave me a courtesy car, a major service and MOT and fitted two new tyres, advising me that though there were a couple of advisories I would not need further work till this time next year...and all for well under £500. Honest, helpful and well priced for what was done. I will avoid Kwik Fit in future...the Melton staff were not particularly friendly, don't always answer the phone and certainly want to rack up the bill as high as possible...perhaps they should remember that some women customers do actually understand how the internal combustion engine works, know roughly what needs doing and know absolutely when they are being taken for a financial ride! This centre needs a visit from managers and maybe some inhouse training. Post Covid, people are shopping around and Kwik Fit may well lose a significant number of customers. Shake your ideas up, Kwik Fit!”

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Posted 3 years ago

“Cammy & Ewan at the hospital bill garage went above & beyond sorting my car. Lovely lads, can’t thank them enough. Sue Jones”

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Posted 3 years ago

“Very bad they charge too much!! I serviced s same ting for 3.5k Wich dey told was 15k stupid people charge like helll!! And not worth please never ever go for this service very very very bad! Dey jst tll rear cam issue that dis !! Blooodydump people !!!”

Helpful Report

Posted 3 years ago

“I was at Kwikfit hendon today and had a fantastic experience. The team who looked after me were exceptionally good. Big thanks to Hassan, Musk and Keval.”

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Posted 3 years ago

“I am writing this review straight away after returning from the Redhill Kwik-Fit centre. I am not sure how 5 star reviews are given or am I the unlucky one but I'll write it anyways. Where do I start - Firstly I don't believe my vehicle was worked upon straightaway after drop-in as I was around the centre for a few hours and I don't think work was started until noon. I was told I'll be given a call on the repair cost but got a call at 16:15 (centre closes at 5 pm) that some of the spares were incorrectly delivered so could not fix the defects on the car. I am not sure I believe that as it can't be all spares were incorrectly delivered. On the servicing part I again not sure if oil and other things were indeed changed as I checked the oil stick and it's dark as coal. Secondly the checklist document states everything is OK when I know for sure that the suspension coil spring is broken. Looks like a tick box exercise has been undertaken. I had to explicitly ask for a print of the checklist wherein I know that it's a standard print to be provided with the receipt. The staff were not rude but I did not find them the friendliest of the lot but not the main concern. I took my car based on the reviews but completely disappointed and never again will step into a Kwik fit centre ever again. I am raising a formal complain with Kwik fit as I want to know if I was given the service for the amount I paid. I would not recommend this centre.”

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Posted 3 years ago

“Hastings Centre - never disappointed in the customer service and friendliness when we get there. My wife's an NHS nurse and when we collected her car after having a puncture repaired there was no charge. It's little things like that that make the world go round a tiny bit better. Thanks”

Helpful Report

Posted 3 years ago

“Just a quick note to say thank you to Andy and John on the Nottingham Mobile Tyre Van (728), really lovely guys. I'd booked a tyre change mobile service and the first thing they did was check the tyres and tell me that they didn't need a change at the minute, with 4mm left on all of them. I'd been wrongly informed by another garage. Totally appreciate the honesty of the guys - it would have been very easy to not let me know and change them anyhow. Will definitely be booking again when they are needed. Thank you.”

Helpful Report

Posted 3 years ago

“Turned up bang on time for a tyre fitting 30 mins slot to be told that they'd parked a van in the way of their hoist, so it would be at least 40 mins. Got a phone call after 25mins and returned, to be told they couldn't find the locking nut (usual place!) and it would be another 30 mins minimum. I didn't have another 30 mins, left and tried to contact customer services. Forget it - 40 mins and counting on hold. Kwik? Definitely not Quick. Go elsewhere.”

Helpful Report

Posted 3 years ago

“got 4 new tyers mid rance and had to keep buting aire in like 1 a week realy bad tyers and the tyer lining i pay for was not don so stay a way from kwik fit”

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Posted 3 years ago

“Had two visits to the Dumfries branch, was asked to return again on a third visit before I could get a price to replace my exhaust and front tyre. I decided to go to a different garage and got sorted with 40 mins. Will not return and certainly won't recommend to anyone”

Helpful Report

Posted 3 years ago

“Filled gas in my car and it leaked with in 1 month. took it back and they charged additional £35 to diagnose. Told me to wait for 20 days or alternatively take it to one in Bletchley which will possibly do it quicker. Called them and now they want to diagnose it again since it was not done by 'Master Technician'. when ask why they are diagnosing again. guy promptly said its best to wait for the first branch. Seriously pathetic service. Would avoid as much as possible.”

Helpful Report

Posted 3 years ago

“Had new front breaks fitted today and was meant to have the back done as well but the back disks are an odd ball size, so the guys at Anlaby - Hull were very accommodating and re-booked the car back in when they get the parts that are needed. The service was great and they kept me informed on every thing that was happening.”

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Posted 3 years ago

“Romford staff were brilliant with my Range Rover , so helpful, Many Thanks Harvey”

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Posted 3 years ago

“Booked air con recharge for 9.30. Arrived promptly at 9.25. Told it would be ready in an hour. Arrived back at 10.25 to see they had not even started work. 10.35. Just started.”

Helpful Report

Posted 3 years ago

“Same old con artists Yet again I'm.left angry. Please replace my front tyre were my instructions. Arrived back to collect car to find it in the air on the ramp. I was told the tracking was out. I didnt ask them to check it. 40 quid for a front wheel and 17 for the rear wheel Absolute con artists. I'm sure they left the car on the ramp for dramatic effect. I'll not using them again. I'm.sure they get away with this on a regular basis with less knowledgable customers. Avoid”

Helpful Report

Posted 3 years ago

“Absolutely useless the Nottingham road branch they have 3 lads sitting in the back car park sunning it lad at main reception unable to fix my tyre due to bad back never will go back again this is not the first time I’ve been let down by these this was the last straw as I’m writing this review I’ve got a account with you I’m looking on finding a new company to service the fleet.”

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Posted 3 years ago

“Rude staff, Terrible customer service and shoddy workmanship. will be warning everyone i know not to give them their business.”

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Posted 3 years ago

“Rip off company check online price first before you purchase Had a puncture which was on the side wall so needed a new tyre on my ford fiesta was charged £107 by Kwik Fit Deal Kent which i thought was a bit high but had no option but to pay. When i got home and checked the Kwik internet site the same tyre was being sold including fitting for £80. I have contacted Kwik Fit for an explanation but received no reply. Complete rip off from this company avoid at all cost !!!!”

Helpful Report

Posted 3 years ago

“Called for an exhaust quote, 248 pounds and they say it has a cat but it's a diesel (non dpf) when questioned he said well I can see a bulge, called to complain but after being number 1 in the queue for 46 minutes nobody is there - avoid kwik fit entirely, it is broken and so will you be!”

Helpful Report

Posted 3 years ago

“Kwik fit in heanor are exceptional . Jason Dean also helped me with a problem front tyre . I phoned about a problem front tyre Jason got my car in immediately and repaired the tyre . I wouldn’t use any other company . If u want a great service I recommend Kwik fit in Heanor . Jason and his team are exceptional .”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 658 reviews