Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Booked air con recharge for 9.30. Arrived promptly at 9.25. Told it would be ready in an hour. Arrived back at 10.25 to see they had not even started work. 10.35. Just started.”

Helpful Report

Posted 3 years ago

“Same old con artists Yet again I'm.left angry. Please replace my front tyre were my instructions. Arrived back to collect car to find it in the air on the ramp. I was told the tracking was out. I didnt ask them to check it. 40 quid for a front wheel and 17 for the rear wheel Absolute con artists. I'm sure they left the car on the ramp for dramatic effect. I'll not using them again. I'm.sure they get away with this on a regular basis with less knowledgable customers. Avoid”

Helpful Report

Posted 3 years ago

“Absolutely useless the Nottingham road branch they have 3 lads sitting in the back car park sunning it lad at main reception unable to fix my tyre due to bad back never will go back again this is not the first time I’ve been let down by these this was the last straw as I’m writing this review I’ve got a account with you I’m looking on finding a new company to service the fleet.”

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Posted 3 years ago

“Rude staff, Terrible customer service and shoddy workmanship. will be warning everyone i know not to give them their business.”

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Posted 3 years ago

“Rip off company check online price first before you purchase Had a puncture which was on the side wall so needed a new tyre on my ford fiesta was charged £107 by Kwik Fit Deal Kent which i thought was a bit high but had no option but to pay. When i got home and checked the Kwik internet site the same tyre was being sold including fitting for £80. I have contacted Kwik Fit for an explanation but received no reply. Complete rip off from this company avoid at all cost !!!!”

Helpful Report

Posted 3 years ago

“Called for an exhaust quote, 248 pounds and they say it has a cat but it's a diesel (non dpf) when questioned he said well I can see a bulge, called to complain but after being number 1 in the queue for 46 minutes nobody is there - avoid kwik fit entirely, it is broken and so will you be!”

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Posted 3 years ago

“Kwik fit in heanor are exceptional . Jason Dean also helped me with a problem front tyre . I phoned about a problem front tyre Jason got my car in immediately and repaired the tyre . I wouldn’t use any other company . If u want a great service I recommend Kwik fit in Heanor . Jason and his team are exceptional .”

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Posted 3 years ago

“Had a clunking in the under side of my car whilst on holiday in Poole The guys at kwikfit were great- thorough check, replaced some missing bolts and no charge! Huge thanks”

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Posted 3 years ago

“After having driven the car to make the online appointment at the branch at 131-137 Broadway West in Ealing, much to my dismay, I was informed by the staff that the air-conditioner recharging machine had broken down yesterday and therefore the work could not be completed. Nobody from Kwik-Fit had the courtesy to inform me and to cancel the appointment. Moreover, I was asked to ring Customer Service to request a refund as the Centre said they could not help arrange that. I rang the number 0800 75 76 77 and was waiting for over 30 minutes with no answer, before finally hanging up in frustration. Very poor service levels from KwikFit contrary to previous experiences .... beware of similar experiences particularly with the West Ealing branch.”

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Posted 3 years ago

“Kwik fit Stafford. Special mention branch manager Mat it dealing with my Volvo tyre replacement whilst working with limited staff shortages . You guys are a credit to Kwik fit organisation. It gives me great pleasure in writing this review on such professionalism at your Stafford base all men under obvious pressure whilst still keeping excellent customer focus and 100% working ethics . Congratulations to all of you guys . I would definitely recommend Stafford kwik fit for anyone requiring tyres service.”

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Posted 3 years ago

“The way the supervisor talks to his staff especially the female is beyond disgusting. I will not be back to the Motherwell branch for this reason if Kwik fit condone a male to talk to a female and treat her in a manner which is disgusting and upsetting to its paying customers then I will ne using a company who dont allow it. Its nice to see a female in a male renowned industry and if that is how they treated no wonder its male dominated.”

Helpful Report

Posted 3 years ago

“Disappointed, had my wife’s Air-Con booked in for a gas recharge. Picked up the car and noted a background noise that sounded like a fan running at high speed (I assumed this was a engine’s fan cooling due to the high ambient temperature) Didn’t use the vehicle until the following day, as soon as my wife started the car an engine warning light illuminated on the dashboard. I contacted Kwik Fit first thing on the Monday morning and spoke to Dan, Dan insisted the engine warning light / fault had nothing to do with them. He followed his denial up with an engine diagnostic which would cost me £35. Stunned at his attitude, I would have thought the offer of a free diagnosis would have been acceptable, either way I would have most likely had any remedial work done with them. Not now, and I will certainly do all I can to dissuade anyone I know to avoid using Kwik Fit.”

Helpful Report

Posted 3 years ago

“Amazing service, above and beyond from the Woking branch. Last year I spent an awful lot of money at two garages and my car was still not running properly. Lawrence and his team were amazing and my car feels like new. I chose Kwit Fit after recieiving an excellent service 2 years ago replacing a tyre. I ended up having a service MOT and repair to my breaks. I would recommend the branch in Woking to anyone, my car has never driven so well.”

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Posted 3 years ago

“Uxbridge qwick fit 0 stars.”

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Posted 3 years ago

“Portslade Branch I’m loathe to leave a bad review because the staff were friendly. However, I had an awful experience. I booked in for an air con check and regas three days before a long trip to Cornwall - the garage had the car for 1.5 - 2 hours. When I picked the car up it had been checked and regassed and it was fine. The morning of our trip the air con stopped working. Contacted KWIK FIT who said there’s a clearly a leak! No s**t, Sherlock?! Further response was you need to bring it in for repair - we’re not responsible for this or that blah blah blah. If they had done a full check why wasn’t the leak picked up? Did they even do a pressure test? They said please bring it in and we can diagnose and repair but it’ll take a day! So I was left with an 8 hour journey to Cornwall in July with my dog in the cataract with no air con! Total waste of £70. Now, after a horrendous journey I’ve got to go to Halfords in Penzance to get it repaired! £60 taxis plus cost of diagnosis and repair! DO NOT TAKE YOUR CAR TO KWIK FIT AND DON’T PHONE EXPECTING ANY KIND OF RESOLUTION. APPALLING.”

Helpful Report

Posted 3 years ago

“All the staff I dealt with were really helpful and professional helping me deal with a puncture especially a guy called Connor who went above and beyond to sort the problem I’d recommend kwik fit to everyone”

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Posted 3 years ago

“Turned up with a slow puncture. Only a 10 minute wait and they fixed the puncture in another 10-15 minutes. Can't fault the service received today.”

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Posted 3 years ago

“Went to Welwyn garden city for two tyres I have never seen anything like that take so long!! The guy doing the work just wanted to chat and avoid doing anything must be a manager's nightmare. Young girl came in and they were all over her and the car. No wonder it's so expensive the worst service I've ever seen . Tyres are on now but the ice cream van is here so all stop again.”

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Posted 3 years ago

“Arrived at Kwik Fit Rose Kiln Lane, Reading this morning on a Saturday 3rd July 2021 and being a ARVAL rental company car it wasn’t they 1st approval repairer for them as it was ATS but as they didn’t stock the required tyre in local branch as well as anywhere else in the country. So I ended up going to Kwik Fit Reading and after receiving great customer service experience from the branch manager Wayne and his team members today I was very impressed and highly recommend them to all that are looking to get they tyres done.”

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Posted 3 years ago

“Visited Kwik Fit at Camelon, Falkirk today as I have a mobility car and have been having issues with my tyres for months. They were constantly losing air plus there was a steering issue. Jamie and Greg the service engineers were excellent, a credit to Kwik Fit, they were so very kind and helpful and repaired the problems with the valves on the tyres and steering efficiently and quickly. Would highly recommend using Kwik Fit at Camelon. 5 stars service.”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 645 reviews