Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I VISITED THE EAST KILBRIDE BRANCH ON SUNDAY 28TH AUGUST AND GOT QUICK AND FRIENDLY SERVICE WITH A SMILE WITH VERY COMPETITIVE PRICING”

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Posted 2 years ago

“Had a nail in my tire so booked it into Kwik-fit Caterham where they plugged it. Haven’t had one before but the chap explained how it worked and why it looked raised. Really helpful guys and great service. They get a lot of bad reviews but we’ve always found them very helpful.”

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Posted 2 years ago

“Kwik Fit - Life-threatening Brake Pads!!! A year ago I went to Kwik Fit to change the brake pads and front tires. They told me that if I pay approximately 3 times more, they will put brake pads on the car but guaranteed for life. I liked what they said and I accepted. A year later, the brake pad sensor tells me that they need to be changed. Surprised, I went to a branch, they told me that I had to go to the one who did the work.....I traveled 30 miles, I arrived and explained to them, they told me that the miraculous brake pads can still consume and they don't put new ones if the discs are not within legal parameters. Hmmm, it seemed strange to me and I asked them to show me this rule, they didn't have it available, I said ok, let's measure the discs, they said they didn't have time and to come back. A week later I showed up 15 minutes before the opening to measure the discs. According to their measurements, they told me that they are at the minimum and that they cannot change my guaranteed life time brake pads. I explain to them that by law, if the discs are at their minimum, they must not be changed and if they refuse to change these very expensive brake pads, they are putting my life and that of my family in danger. I asked them once more about this rule, this time they had a printed sheet that somehow included this aspect. I told him that that sheet is not manufactured or shop rule and isn't signed by anyone, so it is worthless and the law does not oblige me to change the discs if they are at the minimum, it just advises me, which means that I can still do a relatively large number of miles. Without brake pads, I consider my life and that of my family to be in danger. For these reasons, please avoid this service group. Kwik - Fit shame on you.”

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Posted 2 years ago

“Booked a MOT at Nailsea branch and after a 30min wait they refused to test the car due to a faulty boot latch??? What they should have done is do the test they had been paid for and fail it on the fault, I then had to waste more time calling head office for the refund, the Nailsea manager was unhelpful and condescending, this is the second poor experience at this branch and it will be the last.”

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Posted 2 years ago

“I had an appointment booked in this Saturday morning but called in to Kwik Fit West Road, Newcastle upon Tyne on Wednesday night to try and change my appointment. It was very near to closing time and Harry and Ryan managed to squeeze me in to fit two new tyres on my car, I couldn't believe my luck. They worked so hard, were both so professional, an absolute asset to the team. Thank you so much from one extremely grateful and happy customer.”

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Posted 2 years ago

“Great service. Booked in for MOT, job completed efficiently.”

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Posted 2 years ago

“12 pm appointment but I left at after 14:00 because wrong part delivered and took ages to rectify. Excuse after excuse until I got bored”

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Posted 2 years ago

“DON'T BOTHER... Had two front tyres replaced , on driving home I noticed that the tyre pressures are 35 & 38psi. One must be wrong! or both!. When I returned home contacted Kwik fit and asked what the correct tyre pressures are "they're on the A post" the manager replied, so why can't your stupid lazy fitter have had a look. "Bring the car back and we will adjust the tyres" So you want me to spend the day driving to and from Kwik fit? Sometimes the tyres read higher and need to be driven for a while 🤔😂😂. I'm trying hard not to think what may happen should this fitter work on a car that safety critical”

Kwik-Fit 1 star review on 24th August 2022

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Posted 2 years ago

“The Kwik- Fit Chelsea is wonderful. The best customer service, efficient , quick... Scott was very helpful this morning and sorted out the problem with no hesitation . Top Top Top. Thanks Kwik-Fit Chelsea.”

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Posted 2 years ago

“Booked my vehicle in for an aircon recharge and possible repair on suspension. Dave and his team at Worksop were excellent in their explanation of the problem. Gave me good advice and assistance . Aircon was recharged and working well. Would definitely recommend this branch for future work”

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Posted 2 years ago

“Mobile Tyre fitting - Repeated no-shows and no communication. On the 21st July I paid to have 2 tyres fitted and balanced on my motorhome on the 26th July. However on the day, during the arrival window I got a call that the fitter had gone home for the day. The vehicle had a flat tyre on my landlord's drive, and he had only allowed me to keep my motorhome there until the 26th. However, Kwik Fit had sent me £25 back to my card. I didn't get a message or explanation, and rang up to confirm that this was a goodwill gesture. Much appreciated. The earliest booking after that I was offered was Saturday 30th. I negotiated with my landlord to have keep it in place until then. The window of arrival was all day, 8:30-20:30 so I waited at my landlords drive with my phone. I tried ringing to get an estimate of the arrival time, but was told I'd have a to wait. I called again at 8pm to see what was happening, and was told that there was an issue getting the tyres and it wouldn't be happening today. They promised to call me back with more details and arrange another date. They didn't call back on Saturday night, which is fair enough, and I assumed they didn't work on Sundays because I didn't get called then either. On Monday 1st August I tried calling, but got disconnected after waiting 2 hours. I tried again, and emailed. On Tuesday 2nd I got a call that rang off before I had a chance to pick it up, it rang for 2 rings and hung up. I checked the number - it was kwik fit. I had no messages and no emails. I rang back and waited for another hour but didn't get through. My landlord was annoyed, I was annoyed, had spent hours waiting for visits and waiting on the phone while I had paid £240 for a service I hadn't gotten with poor communication throughout. I couldn't even get someone else to do the work, because I still wanted Kwik Fit for the tyre balancing service that comes with it. However, I had to move it from my landlord's driveway. August 3rd, after waiting for half an hour I got through on the phone. Fortunately I was able to cancel and was promised a refund in 3-5working days. August 16th, nine working days later I still didn't have the refund. I rang again, and a lady named Ainsely told me the order had been cancelled. I explained I didn't have the refund though. She said she'd look into it and call me back. She never called back, but I got the refund on the 17th August. Most galling of all, the goodwill gesture was taken out of my refund. So for all the expenses incurred on my part, the inconvenience, the awkward conversations with my landlord, I feel like Kwik Fit had no interest in ever doing the work I paid for, and no explanation given. If Kwik Fit are under-staffed, they need to stop accepting payment for work they can't do. Or raise the prices, hire more people and pay them more. It's supposed to be a national leader.”

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Posted 2 years ago

“Flat tyre- drove into Kwikfit Dorking on Vincent Lane with 2 small children in the car and being 8 months pregnant. Very kind man instantly helped me. Found a new tyre, fitted it and had us back on the road within 15 mins. Excellent!”

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Posted 2 years ago

“Appalling. Booked online for a full service 5th Aug. Arrived to be told technician off sick for 6 weeks. Despite having my email & mobile number no prior cancellation message to let me know. I booked the service on 9th July & paid the £200 deposit. This is yet to be refunded having been told 3-4 working days.”

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Posted 2 years ago

“Stranded with a flat tyre because kwik fit couldn't be bothered to fit it!! Absolutely appalling service from kwik fit in Bath. I turned up with an emergency flat tyre that was unsafe to drive on. I arrived at 15:30 on a Sunday. The worker couldn't be bothered to change my tyre as he wanted to go home early instead. I was left stranded 200 miles from home and had to resort to buying the tyre from kwik fit and using another company (at further expense) to fit it in the kwik fit car park! The change took less than 15 minutes. The technician was also shocked that kwik fit refused to change it. Absolutely diabolical service, avoid, avoid, avoid”

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Posted 2 years ago

“Just about to drive to London from Chichester and realised I had a nail in my tyre. Slight panic as it was Sunday afternoon! Called Kwik Fit who said just come along. Got there in five minutes and they mended my tyre in 15 minutes. They were professional and so helpful. Brian and his team are a credit to Kwik Fit. Thank you”

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Posted 2 years ago

“We chose Kwik fit because of the initial customer service by NIGEL who understood and gave excellent advice for replacing tyres on our caravan. We booked well in advance of our holiday to allow for any problems. two weeks later two cancellations from the fitters , waiting around and re booking our appointments to fit in with kiwi fit, being told by a fitter that head office said to fit tyres which were 4 years+ old is fine ( we refused), then told that they do bulk order and can't guarantee there will be a new tyre ( considering we ordered new tyres) long waiting from customer services to speak to anyone, being cut off on the phone, one not knowing what the other one's conversation was just a few moments ago. I am fed up - finally TOM with excellent customer services refunded my money with a reference number and I requested to make a complaint to which I was told the manager will contact me and handle the case...........I won't hold my breath. they certainly don't live uptown their name sadly. Advice : when you dial go to the option to book a fitter for your tyre- it's the only one you will get an answer or else be prepared to wait for an hour - ensure you use 0800 too!!”

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Posted 2 years ago

“Booked to have my tyres changed on the drive, 2 weeks in advance so they could order the tyres - day of fitting no show, no call, after 20mins on hold was told that they would call me back - 2 hours later was told tires hadn’t come in and they would be out tomorrow, second day exactly the same storey Two days wasted, no calls no communication - appalling service”

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Posted 2 years ago

“With Sean today in knotty ash Liverpool excellent service and support very helpful”

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Posted 2 years ago

“My Heart Is Bleeding!!! I searched around found the cheapest MOT £30 with Kwik Fit, at the end I spent just under £1000!!! Their service was no problems, but I spent too much, I am broke ! I have tried to book for a cheapest MOT of £30 then I found Qwik Fit, then they suggested on the website said doing MOT and a Full Service would safe money, and then I went for MOT and Full Service. My car is MINI Cooper 2017 which is quick new with a very lower mileage when my late husband bought it two years ago. After I took the car in, they call me said my brake had serious problems, and my car has a lot of other problems too, brake must be changed, otherwise will be so danger for my safety, I agreed it was danger for me. At last,costed me just under £1000.00! And they were very kind to give me £14 discount back. I have checked on google, the parts for the car they changed for me are quick cheap online, does any one can tell me whether mini cooper has special part much more expensive than others showed online? And my car is quite new, and it has never had any badly collision. We bought from a BMW mini cooper proper dealer garage in Yovil. I am unemployed, can't find a job, jobs everywhere i saw, no one wanted to give me a job. I am ill since my husband die and waiting for a surgery, I worked so hard for selling my husband's old things for my daily living, in 3 and 4 months I made nearly £1000, which needs to deduct the patrol costs, the postage, wrapping materials, I don't know how much left. I've never bought a burger, a cup of tea from the Carboots sell, always brought some my own food or starving waiting to be back home cook for myself. We have a house for sale but haven't got a penny from it, even when i get it, I will share the founds with step daughter and sons. But I have to spend my own saving for a four bedroom house which I only need a room, or even a bed. The thing is: did this car really need to change everything and spent that such a large lump of bills? Maybe people think why I drive a good car. Because my husband had carcer, needed me to take him very far away for his chemotherapys, that was why he bought a very reliable car, with the lowest mileage on the market at that time incase the car had problems, disrupted me to take him to hospital immediately for his bleeding as well. So my car I can see is quite reliable. I will attach my bill here, hope some kind of people could help me check whether they overcharged me for the units.”

Kwik-Fit 1 star review on 14th July 2022

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Posted 2 years ago

“saturday morning my brakes failed. I booked the car in that morning and pads and discs all done by midday. Quick and efficiant and great customer service. thouroughly reccomend Kwikfit on newton road Torquay. Have been there quite often in the past and always happy with the work, well done guys.”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 658 reviews