Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stranded with a flat tyre because kwik fit couldn't be bothered to fit it!! Absolutely appalling service from kwik fit in Bath. I turned up with an emergency flat tyre that was unsafe to drive on. I arrived at 15:30 on a Sunday. The worker couldn't be bothered to change my tyre as he wanted to go home early instead. I was left stranded 200 miles from home and had to resort to buying the tyre from kwik fit and using another company (at further expense) to fit it in the kwik fit car park! The change took less than 15 minutes. The technician was also shocked that kwik fit refused to change it. Absolutely diabolical service, avoid, avoid, avoid”

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Posted 2 years ago

“Just about to drive to London from Chichester and realised I had a nail in my tyre. Slight panic as it was Sunday afternoon! Called Kwik Fit who said just come along. Got there in five minutes and they mended my tyre in 15 minutes. They were professional and so helpful. Brian and his team are a credit to Kwik Fit. Thank you”

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Posted 2 years ago

“We chose Kwik fit because of the initial customer service by NIGEL who understood and gave excellent advice for replacing tyres on our caravan. We booked well in advance of our holiday to allow for any problems. two weeks later two cancellations from the fitters , waiting around and re booking our appointments to fit in with kiwi fit, being told by a fitter that head office said to fit tyres which were 4 years+ old is fine ( we refused), then told that they do bulk order and can't guarantee there will be a new tyre ( considering we ordered new tyres) long waiting from customer services to speak to anyone, being cut off on the phone, one not knowing what the other one's conversation was just a few moments ago. I am fed up - finally TOM with excellent customer services refunded my money with a reference number and I requested to make a complaint to which I was told the manager will contact me and handle the case...........I won't hold my breath. they certainly don't live uptown their name sadly. Advice : when you dial go to the option to book a fitter for your tyre- it's the only one you will get an answer or else be prepared to wait for an hour - ensure you use 0800 too!!”

Helpful Report

Posted 2 years ago

“Booked to have my tyres changed on the drive, 2 weeks in advance so they could order the tyres - day of fitting no show, no call, after 20mins on hold was told that they would call me back - 2 hours later was told tires hadn’t come in and they would be out tomorrow, second day exactly the same storey Two days wasted, no calls no communication - appalling service”

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Posted 2 years ago

“With Sean today in knotty ash Liverpool excellent service and support very helpful”

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Posted 2 years ago

“My Heart Is Bleeding!!! I searched around found the cheapest MOT £30 with Kwik Fit, at the end I spent just under £1000!!! Their service was no problems, but I spent too much, I am broke ! I have tried to book for a cheapest MOT of £30 then I found Qwik Fit, then they suggested on the website said doing MOT and a Full Service would safe money, and then I went for MOT and Full Service. My car is MINI Cooper 2017 which is quick new with a very lower mileage when my late husband bought it two years ago. After I took the car in, they call me said my brake had serious problems, and my car has a lot of other problems too, brake must be changed, otherwise will be so danger for my safety, I agreed it was danger for me. At last,costed me just under £1000.00! And they were very kind to give me £14 discount back. I have checked on google, the parts for the car they changed for me are quick cheap online, does any one can tell me whether mini cooper has special part much more expensive than others showed online? And my car is quite new, and it has never had any badly collision. We bought from a BMW mini cooper proper dealer garage in Yovil. I am unemployed, can't find a job, jobs everywhere i saw, no one wanted to give me a job. I am ill since my husband die and waiting for a surgery, I worked so hard for selling my husband's old things for my daily living, in 3 and 4 months I made nearly £1000, which needs to deduct the patrol costs, the postage, wrapping materials, I don't know how much left. I've never bought a burger, a cup of tea from the Carboots sell, always brought some my own food or starving waiting to be back home cook for myself. We have a house for sale but haven't got a penny from it, even when i get it, I will share the founds with step daughter and sons. But I have to spend my own saving for a four bedroom house which I only need a room, or even a bed. The thing is: did this car really need to change everything and spent that such a large lump of bills? Maybe people think why I drive a good car. Because my husband had carcer, needed me to take him very far away for his chemotherapys, that was why he bought a very reliable car, with the lowest mileage on the market at that time incase the car had problems, disrupted me to take him to hospital immediately for his bleeding as well. So my car I can see is quite reliable. I will attach my bill here, hope some kind of people could help me check whether they overcharged me for the units.”

Kwik-Fit 1 star review on 14th July 2022

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Posted 2 years ago

“saturday morning my brakes failed. I booked the car in that morning and pads and discs all done by midday. Quick and efficiant and great customer service. thouroughly reccomend Kwikfit on newton road Torquay. Have been there quite often in the past and always happy with the work, well done guys.”

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Posted 2 years ago

“2 tyres ordered yesterday to fit today. Went today, 1 tyre changed, said he couldn't get the locking but off 2nd wheel. I actually watched him use his power drill to try to remove locking nut. The key was totally stripped and now useless. He blamed whoever's tightened the nuts on the last change had done them to tight. I have had my car 6 years and never a problem with locking nuts. Needless to say I went elsewhere for 2nd tyre. I ordered mid range tyre and was given , according to 2nd tyre firm, a budget tyre. £90. Fitting was £17. I thought fitting was included when you bought a tyre. Never again. Will make a point of seeing manager.”

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Posted 2 years ago

“The guys at Newton Aycliffe Kwik-Fit were amazing. I had a tyre replaced and nothing was too much for them. They were super quick and super friendly. Questions I had were answered with an honest response. Well recommended. Thanks lads.”

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Posted 2 years ago

“Largs branch were supposed to align my wheels, however they tried not to give me the print out of the before and after results which they are supposed to provide. I had to push hard to get the prints, however they were not properly filled in and had someone else’s registration number on my print. I assume the job was never done and I was fobbed off with someone else’s results. Customer service just keeps asking for online forms to be filled in but never replies, complete waste of time and money. Go to your local garage, these guys are con merchants. Next stop for me is trading standards !”

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Posted 2 years ago

“Quickfit, went there for tracking after fitting new steering rack, he twisted the rubber gator's up and the steering wheel was still of. Rubbish job, and quite frankly a total bunch of cowboy's, quickshit would be a better name.”

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Posted 2 years ago

“Kwik-For Shirley Southampton first class service, even when they were really busy.”

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Posted 2 years ago

“Kwik fit Telford DON'T GO THERE. I was there for a wheel alignment on first day they turn my of second day again the guy it wasn't there 3rd time I managed to go on ramp. For a wheel alignment the guy use a bar ????? After he call me to show that my mechanic forgot a screw loose and he can't touch it and I have to go back to him and after to come back to Kwik fit. I went to my mechanic and he tell my that he didn't have nothing to do with that screw. So they do it on purpose putting danger my life and my 2 years old dother just because they don't want to do it.”

Kwik-Fit 1 star review on 16th June 2022

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Posted 2 years ago

“I visited Kwik-fit in Cleveleys near Blackpool as I had a puncture and was told to come back another day , on my second visit I waited 2 hrs to have this puncture repaired The office staff would walk past you never making eye contact not giving time to request how much longer you would have to wait , eventually the work was completed I paid their invoice and was told I would receive an email receipt , which I have never received to this day, Last week I returned to this outlet to have a puncture Repaired and was told they haven’t time to repair it , as in most cars these days I don’t have a spare wheel, they didn’t care if I was stranded staff friendliness and helpfulness is a 0 only interested in selling tyres , I would never set foot in any of their outlets again @ #crapcompany”

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Posted 2 years ago

“Recently had an emergency with my tyre on a Sunday afternoon. Went into Bromley Branch and they were amazing. They were extremely courteous and extremely helpful. Thank you to the Manager who come to my aid and helped me out.”

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Posted 2 years ago

“Rubbish customer service, really unhelpful, refused to stamp service log after doing service work that was completely in line with service schedule, then I discovered they had put my unidirectional wheels on backwards. Totally incompetent, would never, ever use them again.”

Helpful Report

Posted 2 years ago

“Having had problems with the tyres on a Ford Focus, losing pressure over three to four days on three of the the tyres, I decided to see if Kwik-fit could sort it out. I hoped it wasn't punctures as that would be expensive. Initially I went to the Earley branch who identified it was the valves but hadn't got replacements available. They were very quick and friendly and suggested I try the Reading branch who would have the relevant valves. I phoned the Reading branch who said they were fully booked but to come along and they would see what they could do. Within 6 minutes of arriving at Reading, The car was examined to confirm that the valves were at fault. and immediately they got to work to fix the problems on all 4 tyres. Within 30 minutes new valves were fitted and tested. They were brilliant, friendly and I couldn't be more pleased with their performance. Hugely recommended. Well done Kwik-fit.”

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Posted 2 years ago

“Kwik Fit in Borehamwood were fantastic today - I had a slow puncture and they dealt with it swiftly and professionally. Everyone on the team was so helpful and friendly and made sure everything was perfect for me.”

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Posted 2 years ago

“I'm not one to usually post a review but I'm disgusted by the lack of customer service at kwik fit, avoid at all cost!! Booked a mobile tyre fitter and paid up front. Fitter was a no show, there was no contact to advise they weren't coming after we waited all day (8.30am to 8.30pm time frame). We were unable to contact due to out of hours, spent a long time on hold this morning trying to get a refund but we were unable to get through to an agent. I finally got a call around midday saying they would move things around to get us in at 2pm, like they were doing us a favour. By then it was too late and we had found a great company who assisted us. As we here on holiday from Australia this has delayed our travel plans and caused major stress. Please don't waste your time and energy with this company!!”

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Posted 2 years ago

“Took my car for MOT. Had filled the tank up to the hilt. On collecting the car noticed the fuel gauge was shy of full. Took it back to the petrol station and topped it up just shy of £10. I complained to the Kingston Road branch and was informed that the car is run for 45 minutes on the ramp. That could be the reason for short of fuel. Next time i shall do my MOT elsewhere.”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 645 reviews