Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Very nice service again super fast and helpful thank you again team Slough”

Helpful Report

Posted 1 year ago

“We booked twice here and wouldn’t recommend them to anyone that do not want waste their time. First time we booked to do our MOT, we booked our appointment one month in advance to make sure everything was right. the appointment was cancelled the day before by saying that there wasn’t enough staff to complete the work. They gave us an alternative date (during the week instead of the Saturday) and we had to accept because little choices left. After the MOT was completed we booked an appointment 2 months in advance to fix the little things advised during the MOT. Well again, appointment cancelled. Somebody contacted my husband yesterday but he couldn’t answer because at work. Today, on the day of the appointment my husband called just before leaving to check everything was ok. The receptionist said that the appointment was cancelled for “technical issue”. Simply they don’t have respect to customers. Avoid.”

Helpful Report

Posted 1 year ago

“I would like to thank Kwik Fit for helping me out of a tight spot when I had a slow puncture due to a nail in one of my tyres. Even though I wasn’t booked in and it was near closing time, they didn’t hesitant to sort the problem quickly and efficiently enabling me to get to work next day! Thank you very much to Kiaran and the kind gentleman on the reception desk! You saved me a lot of grief! I am very happy and grateful to you both! Great service! Would highly recommend!”

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Posted 1 year ago

“The usual excellent service from Christian and the team at Kwik Fit, Ecclesall Road, Sheffield. I have used them for years and they are absolute stars. I had a puncture caused by a large pothole in the nsf tyre this morning - Christian managed to fit us in and replace the tyre the same day. Thank you Christian and the team - you are the best!”

Helpful Report

Posted 1 year ago

“Buy 4 tires through your website and at the same time request the free visual inspection of brakes. That was not done by the way, and that on their website they offer so much. If you are not going to do it, do not put it, it is the most logical thing to do. When the day came, they installed only 3 wheels because they could not install the 4th one because it is stuck to the hub and it needs to be cleaned before installation because they cannot remove the rim. Recommending that you go to another workshop to do the cleaning, remove the tire and come back. Surprise 20 minutes of driving I find a workshop and in this one they can remove and put a new wheel. I have contacted customer service, his response is "they have already invoiced the 4 wheels and the installation and there is no refund. Congratulations Kwifit, even on the invoice it details that they have not been able to mount the wheel. And in the face of the evidence they still continue to deny the return.”

Helpful Report

Posted 1 year ago

“In July I bought 2 new tyres from Kwik Fit. This month I realised they were low pressure. Tried to blow up but to no avail. Went to Kwik Fit Sunbury who booked me in for service 2 days later. They checked and explained the problem was wear and tear on the actual wheels with paint flakes, rust etc, preventing airtight fit. .They took tyres off and coated them to improve fit. In future wheels may need sand blasting but fine now. No charge for service! From previous experience and this occasion I completely recommend this depot.”

Helpful Report

Posted 1 year ago

“I have a Lex Autolease vehicle so I have to use Kwik Fit as part of the agreement. I arrived at the Trowbridge Branch on Wednesday and the reception I received from the fitter was poor ! I asked if he could look at the condition of the tyres and advise whether I needed any replacements & air in them as the warning light had come on. His attitude was poor and he was a very sullen individual flatly refusing to do anything for me and merely suggesting I visit Chippenham, Devizes or Bath. I have contacted Autolease about this Branch and this individual and brought it to their attention. I also visited the Bath KWIK Fit Branch in Bath yesterday who also could not be bothered to assist me until at least Saturday afternoon. Toi be honest shocking branches, people and service - steer clear with a very large barge pole !!”

Helpful Report

Posted 1 year ago

“I used them to check my tyres, they said they did and it had 3mm tread left but they lied. They didn't even check the car. the tyre was bald and i could have been killed”

Helpful Report

Posted 1 year ago

“Hi, I'm writing this complaint to express my massive disappointment with the service I experienced today. I arrived promptly for my 12pm tyre fitting. I was initially unhappy with being told to wait 1hr to 1.5hrs for the changing of 4 tyres. I thought, ok, it's Sunday, they must be short staffed. The technician informed me my tracking was off as there was some uneven wear. I declined to take the service and felt like I was laughed at for my decision. The process of changing the tyres started over an hour later. I then decided to have the tracking completed. The technician started my car and to my annoyance revved my car unnecessarily loudly several times. This happened when moving from the tyre fitting bay to the wheel alignment bay. I told the technician to not do that in a very polite manner as the engine was cold and when the oil is cold the engine can be damaged. Another technician told me the price was £65 via card and £40 cash. I was put in a very awkward position as I knew the cash would be pocketed to keep it " off the books" no doubt. Stupidly I agreed, and withdrew £40 for a local ATM. When the alignment process started my car was revved again. To avoid confrontation I said nothing bit was very upset. The alignment was completed and was told the front alignment was fine but the rear was off slightly. I was then told to fix the rear would be an "additional charge". Having lost total faith in the service at this stage I declined. I went back to the office. When my car was being reversed out, for the third time it was revved loudly and the car wheel spun in reverse. By this stage I just wanted to leave. I told the technician at the desk checking me out the the alignment was fine despite his original advice and he said he had saved me money, only by me not paying him directly had I saved money. Had I not questioned this I would have been robbed of £40. 2.5hrs later I left. I'm beyond disappointed and disgusted either the quality if work, abuse of my car and "cash in hand" tactics I have to endure. If this isn't the channel to make an official complaint, please can you point me to the direction of where this can be made? It's just not good enough and I'm so upset by the whole customer experience. I'm inclined to never use your firm again and tell all my colleagues and friends the same. I expect a chapter and verse reply to my emailed. Mr Degreg”

Helpful Report

Posted 1 year ago

“DREADFUL customer service I can not believe how disorganised this company is! I have a slow puncture. i booked to get it fixed. booked it for 1030, easy enough. Turn up to the garage only to be told that they had double booked and there was nothing they could do - sending me away to drive on my flat tyre. They do not care about their customers and did absolutely nothing to even help resolve the issue.”

Helpful Report

Posted 1 year ago

“My fiancé took my car in for an alignment check 14 days ago. It was off so he agreed for them to fix it. Today I failed my MOT due to both front track rod ends and ball joints being extremely loose with excessive play. The alignment had never been done which has caused the ball joints to be damaged. There was a slight vibration in the front end on the drivers side, that was the whole reason for the alignment. The so called “well trained staff” should have never left them loose. They told my fiancé to get new rotators and brake pads to fix the issue. Both of which are only about 6 months old. Kwik fit gave him the “Yankee Treatment” since he is an American. Which means they did nothing and still charged him. Sure enough the ball joints were replaced and tracking rods tightened and the vibration is gone. Everyone who worked in the garage where I had my MOT confirmed the alignment had never been done. I do not recommend Kwik fit. In fact, avoid them at any cost!”

Helpful Report

Posted 1 year ago

“Went to the Tynemouth branch in Tyne & Wear for four tyres which they fitted and then told me they couldn't align the wheels for another 2/3 weeks as they didn't have time. They didn't tell me that before they fit the tyres. having paid £623:16p. Stay clear of this place. They got one star and aren't worth that. They made me see red and not stars.”

Helpful Report

Posted 1 year ago

“David and Stevie at Forte Street Ayr were excellent . Stevie takes a little more time as he is still learning his trade, so don’t be so quick to complain. He did a grand job . David and Stevie were helpful , welcoming and did an amazing job . 10 *********** to you both and the service you provided.”

Helpful Report

Posted 1 year ago

“The staff at the Brighouse branch have been extremely helpful and supportive in repairing my tyre today. I can't thank them, especially Steve, enough. Highly recommended.”

Helpful Report

Posted 1 year ago

“I usually go to the Stockton on tees garage and normally receive great service. This time I booked in to have a slow puncture looked at. I arrived 10 am and car taken straight away. After an hour they found the cause of the problem. No complaints here as an earlier independent garage totally missed it. After trying to do a repair I was told I would need a new tyre. Okay and I was still happy but when the click reached two hours I looked outside to see four staff trying to bump start my car. I only took it in for a puncture. When I approached staff they refused to speak and I guessed the ignition had been left on for my 2+ hour wait. A long time for a puncture repair and a drained battery. I’ll still use Kwikfit sometimes but I’ll go to another branch.”

Helpful Report

Posted 1 year ago

“I went to Kwik Fit Heanor Saturday for an oil change. Prepaid a day before. Arrived at 5min before booking time, 3h later they haven't looked at the car yet, 4h after arrival they gave the car back with more errors and warnigs than it came. Asked them to sort the "oil pressure low - stop safely" red warning they created in shop, they refused. I insisted and told them they fitted a part incorrectly and need to check. Service kid said "...but redlight is still on" tiller replied shouting his lungs out "I don't give a f... just send them away". I insisted still he refused to check their work. Next week I called KF in Lichfield where I was, told them the oil filter was the issue they refused to see me - "go back where you came from and sort it there, we're fully booked". Called Slowgit Heanor, told them the diagnosys, asked them to correct it he insisted it's not their and I need to do a service instead. Finally, I went to a 3rd party and determined Slowgit has fitted the oil filter incorrectly (forced it in, broke it/bent it so contact was imperfect). They knowingly endangered my and my kid's life because they could not be bothered to get another 10 pound oil filter they damaged during fitting. After 6 hours in shop for an oil change and a life threatening experience I got the money back, no apology.”

Helpful Report

Posted 2 years ago

“Booked and played for new tyre to be fitted at home after staying in for 3 hours got phone call to say they would not be there but booked me in at Musgrove way on Sunday at 12.00 not happy but went on Sunday. Got there at 12.00 to find out they had not booked me in also the tyre I had played for was not there if it was not for the staff at cosgrove way would not have got a tyre fitted but only tyre they had was twice the price they did give me a discount but will need another tyre next month if I get same one will cost more what a rip off and informed home fitting do this all the time. Called up and made a complaint over a week ago still no reply told they would contact me even had to ask for my £5 home fitting fee back total rubbish service from home fitting they are called kwik fit you have got to get your tyres and someone to fit them to be kwik ?”

Helpful Report

Posted 2 years ago

“The Manager and staff at Kwik Fit Coatbridge provided me with an excellent standard of customer service. Nothing was too much trouble, despite their obvious hectic workload. Wouldn’t hesitate to use them again”

Helpful Report

Posted 2 years ago

“We booked an MOT for 10 days before expiry. The day before, Kwikfit phoned to say they had to cancel. The next available date was 2 days after expiry of the MOT. We couldn't find another convenient MOT station and so confirmed the new booking with Kwikfit with the understanding that we would not be able to use the vehicle for two days because the MOT was expired. The evening before the date of the second booking, we again received a phone call from Kwikfit cancelling the booking. The next availability was then another 8 days away!!! TOTALLY UNACCEPTABLE”

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Posted 2 years ago

“Wow - I don't often leave reviews but for the service I've received today I felt I had to! Following a puncture I discovered I had lost my wheel locking nut key. I took it to Kuik Fit in Otley and explained the situation to the manager (Mr. Taiylor Marr) who was polite, professional, respectful and very competent. I left the vehicle and within a relatively short period of time he phoned to tell me the car was ready. I was so impressed that what to me seemed a major problem had been resolved so quickly - and on a Sunday! But the most impressive aspect of this experience was the attitude and demeanour of Mr. Marr - he is a credit to your organisation!! Thank you.”

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Posted 2 years ago

Kwik-Fit is rated 3.0 based on 645 reviews