“Well, I love your stuff, but you sent me the wrong bracelet and The customer service to get the one I ordered is pretty slow. Still waiting for a response. It took about 12 hours for the first response and then they said to send photos of the receipt, which I did on the first email. I’m still waiting for a response and it has been about 18 hours. Thx”
“I do love the bracelets, but on my last order I ordered and paid for a 4mm bracelet and received a 3mm bracelet. In my last orders I got a 2mm and 3mm. I do not have time to deal with exchanging the wrong bracelet, but not happy about paying for something I did not received. Will not order from Kylar Mack again.”
“I love the fit, I have a small wrist and these fit perfectly. I did think they were a little smaller than I expected, and a little pricey for the size. Shipping was quick.”
“These bracelets are exactly as advertised. I have purchased 4 myself as well as many as gifts! I never take them off. Just as good as the day they arrived.”
“My first order, (7) bracelets came quickly. They were in a padded mailing envelope. Breacelets were in great shape. Only problem I was surprised to see the small size felt a little too tight or just not enough "give" in the bracelet.
I sent customer service a note. I was surprised to see a reply in less than 24 hours. Review policy is fine, wait for items to get back to them, then reorder if wanted or start return process and buy replacements before you receive credit for original items. There is a cost of $6 for UPSP label to return which I think is more than fair.”
“Love my bracelets. 3 gold. I got the small size as my wrist is small and they are perfect! I wear them all the time and so far (two weeks) they still look great!”
