La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.75

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 26th September 2024

Olena

La Redoute 3 star review on 24th August 2021

Peter Guertler

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item of furniture that hadn’t arrived after 2 weeks of being dispatched I contacted customer service by email explaining I hadn’t received the item. I didn’t hear back until filling in a poor review. I then received an email almost 3 weeks after ordering saying a refund had been issued without asking me what resolution I would like. I really wanted the item of furniture which they have now increased the price of by more than £100 than the price I purchased. Terrible customer service!!!”

Helpful Report

Posted 2 years ago

“I ordered some furnishings on your spanish website on the 19 of November, and not only have I not received my package yet, but also your Customer Service in Spain is incapable of giving me a solution. I have called nearly 10 times and every time I have received the same answer. Terrible service.”

Helpful Report

Posted 2 years ago

“HOW DO I GET INTO MY ACCOUNT???!! EVERY TIME WITHOUT FAIL LR TAKES ME ALL.AROUND THE WEBSITE TO EVERY CONCEIVABLE SECTION BUT NEVER NEVER NEVER TO MY ACCOUNT. IT IS NO LONGER FUNNY, JUST REEEALLY FRUSTRATING!! WE ALL KNOW WHY YOU DO IT BUT IT DOESN'T MAKE ME WANT TO BUY MORE, IT JUST MAKES ME WANT TO LOOK ELSEWHERE. PLEASE STOP DOING IT OR I WON'T BOTHER WITH LR IN FUTURE. SERIOUSLY!”

Helpful Report

Posted 2 years ago

“I wish you could rate 0 starts, as they don’t even deserve 1. I ordered a nest of side tables which arrived faulty, I then called to arrange for a replacement to be sent out. The replacement was delivered to the wrong address, and when it did get to me it was faulty again, exactly like the previous one. I called to arrange collection and refund of both items and this process can only be described as painful. As I write this review I am still waiting for collection after calling to schedule 5 times!!!!!! Each time it has been scheduled a driver has come to collect it there has been an issue. Whether it is that the parcel is too big for the driver, there is no label or even turning up to my billing address when I emphasised so many times they are at a different address. It has been an absolute displeasure and a nightmare buying from this company. AVOID AT ALL COSTS. They need to be shut down!”

Helpful Report

Posted 2 years ago

“Ordered a set of pans that arrived damaged. Arranged a collection and took them away only to send me another set of damaged pans. Waited over 30 mins to speak to someone only for them to not speak very good English and could not understand what I was communicating and she hung up on me. Getting a refund seems impossible. absolutely horrendous customer service.”

Helpful Report

Posted 2 years ago

“Wish I had read these reviews before I ordered a set of pans as a Christmas present on one of the families wish list. It's and expensive set of pans and apparently "in stock". Turns out the stock was in France and now unlikely to receive them before Christmas and almost certainly unlikely to be able to source from anywhere else before Christmas. First and last time I'd use them.”

Helpful Report

Posted 2 years ago

“I ordered almost a month ago and haven't received my order yet. I've been trying to get an update on my order status for 10 days and they simply never answer my emails. Their customer service is the worst I have ever received. STAY AWAY and don't waste your money and time.”

Helpful Report

Posted 2 years ago

“The worst customer experience of my life! I'm waiting for a bed for 2 and half months. The order has been delayed 2 times and no one told me. Finally, the bed arrives and now it's 2 weeks I'm trying to make an appointment with the delivery company, that apparently is calling me but I don't have any missed calls. So I called customer care, I talked with 3 different companies (I don't know why honestly), and apparently, there is no way to make an appointment via email. So who knows if I will ever receive my bed! They are driving me crazy and normally I'm a very gentle person. A nightmare!”

Helpful Report

Posted 2 years ago

“Purchased single bedding sheets, pillowcases and duvet cover in the sale. Thinnest cotton I have ever purchased. Poor quality.”

Helpful Report

Posted 2 years ago

“This is an appalling company, don't touch these guys with a barge pole! They lied about having stock on their website, when I went ahead and paid for the item, I got an email stating it wasn't in stock and had to wait two months. Not a good start, it gets worse. The product then developed a fault, I sent it back to the manufacture as it was still under warranty. They stated that it couldn't be fixed and that I would be due a full refund from La Redoute… After trying to phone the company to speak to someone about this, they refuse to answer the phone. I emailed customer service, who replied after about two weeks with some generic reply. They then dragged their heels about getting the money refunded. Two months later I still haven’t received a refund, one of their “customer service” team even lied to me saying the refund had been processed, which it hadn’t. After countless emails to them which they refuse to reply to. Emails where I’ve asked someone to call me so I can find out what’s going on, which they don’t. I’m now stuck without the monitor I bought, which wasn’t cheap, and haven’t received a refund for either. Please stay away from this company for your own sanity and blood pressure levels. They are by FAR the worst company I’ve ever had to deal with. The utter contempt they show their customers by the complete lack of communication, lies and inability to follow trading laws is staggering. You’ve been warned.”

Helpful Report

Posted 2 years ago

“Ordered pajamas on the 17th November for a an upcoming hospital stay, expecting that I would receive the order in about a week, hospital stay has been and gone and still no sign of my order. On the 24th received an email from them that I could expect the order to be handed over to the carrier in the next 4-5 working days! In this age of next day delivery by many online retailers taking 10 days to pick and dispatch an order is appalling! Calling the customer service line is a waste of time your left waiting for an eternity.”

Helpful Report

Posted 2 years ago

“I bought a bed cover from this website. The problem was with transparency of the payment. When I bought the item, the payment was 70 euro + 29 euro for shipment and handling. That's it. There was no mentioning that I will need to pay extra handling and shipping to DHL of 24 euro (not including VAT, which is okay). Therefor, the description in their website was misleading and not fully transparent as to the actual price I needed to pay for receiving the item. I talked to a representative and sent emails, but they only dismissed me and replied that I need to discuss with DHL. I had to pay the extra shipping and handling. Please bear in mind when you but, that you will probably need to pay more than it is said!”

Helpful Report

Posted 2 years ago

“Second time I am debited without my order going through, for no reason. They have great products but their website and their service seriously need to be improved.”

Helpful Report

Posted 2 years ago

“Never using again - customer service on phone very poor also contacted via messenger and fobbed off. Love their clothing but to get a refund out of them is a massive load of hassle. Get it right La Redoute - you might just get more return customers”

Helpful Report

Posted 3 years ago

“I now remember why I said I'd never use them again. I placed an order in August but then contracted Covid and was unable to collect it. I contacted La Redoute and they said not to worry it would be returned to them. No charge. . Despite the fact it clearly states on my statement ite been returned , I'm still being sent demanding letters for arrears. . I've sent over 15 emails, spent over an hour trying to get through on the phone. Absolute nightmare”

Helpful Report

Posted 3 years ago

“returned an item no refund , returned via the post office so you will have received it , but alas I could not find the post office receipt as quite some time ago, ordered 3 items returned only one , first time using your site , last time poor customer ser vice”

Helpful Report

Posted 3 years ago

“Very helpful stuff good quality /style clothes at a reasonable price.A very good company!”

Helpful Report

Posted 3 years ago

“AWFUL Company, they have THE WORST Interest rates and the customer service is the worst ive come across for a long time. Dont bother making a complaint either as the complaints department is rude. Ive had to go to the FCA!!!!! AVOID AVOID AVOID!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“made an order with this company. I didn't receive any order confirmation. My payment has been taken from my account. I tried emailing laradoute but no one has emailed back. It's so stressful trying to get through this company. So frustrating too.”

Helpful Report

Posted 3 years ago

“Excellent for 6, NOT for 8 If you are about to buy this dining table [6/8 Seater Oval Dining Table, Blutante], consider this: We love the oval shape, but are frustrated by the very tight space between the table legs. Unless you are small and have narrow chairs, you will find yourself in a squeeze. We have now reassembled the table legs "one position over" so each table leg is now only attached with only two screws instead of four. However, as long as you are careful, the weight of the table will keep everything in place. This provides an additional 9 cm space per table leg, almost 20 cm of additional space for the two people (on each side), seated much more comfortably, also offering a comfortable space at the end of the table for 2 additional guests. As we've validated this in daily use, I have drilled and inserted additional threaded screws* to make the change permanent, but you can easily skip this last step. Ideally, the vendor should substantiate its 6/8 positioning by installing those extra threads for all new tables. *) To fix it yourself, search for this online: Wood Furniture Hex Socket Nut Inserts (M6 * 17mm)”

Helpful Report

Posted 3 years ago

La Redoute is rated 1.8 based on 249 reviews