La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As per many previous reviewers - AVOID THIS COMPANY . If you have any issues the customer service is non-existant. Wrong good delivered, no response on Returns queries.”

Helpful Report

Posted 5 years ago

“La Redoute are terrible to deal with - Avoid. I ordered two items. One arrived. No communication from the company explaining the missing item, which later they claimed was on back order. Getting through on the phone is a world of pain. Rude staff. Bogged down by silly fake procedures. The item that did arrive was dreadful quality, had to disassemble it, re-pack it and return it. No communication from them at any point, though any of the order process. Managed to get one item (the non delivered one) refunded via opening a Paypal dispute. Ive now had to open a second Paypal dispute over the second item. Hideous consumer experience. Avoid. Avoid. Avoid!”

Helpful Report

Posted 5 years ago

“I didn’t order a desk- I enquired for 10% off using the credit thing on Black Friday - the next thing I know is I ordered a desk???? I didn’t get 10%- the desk was delivered without any communication of when I wanted it delivered- just lucky I was at home - a free delivery became a £10 delivery- I left 4 e-mail to customer services and did t get any response except the fact they will reply within 24 hours- then I phoned a paid customer services phone line and after 15 min, no one replied- A shame !!!!! Une HONTE - this is not John Lewis customer services - I will put a review in every website I can ! And don’t call yourself french because I am and this is not a french customer service Shame on you”

Helpful Report

Posted 5 years ago

“The worst customer service ever. Ordered a table 15 days ago and haven't received anything. They don't reply to any of the emails I sent them. I wish I never ordered anything in the first place there. They don't reply to the calls either. Waiting for 30 minutes and nothing. All I want right now is to get my refund and forget about this company.”

Helpful Report

Posted 5 years ago

“It’s been 10 days since I placed my order. I ordered two matching sheets with a pillowcase.They informed me that one sheet is out of stock. After that I messaged them twice that I want to cancel my order .No answers to my emails. Today I am informed that they will deliver the pillowcase. This is the last time I order from La Redoute.”

Helpful Report

Posted 5 years ago

“Son bought a rug, hermes said they delivered to elderly disabled neighbour who had been in care for a month, still no drug received 2 weeks later!, no replies to emails, 5x30 minute wait phone calls to query, and still no action! NEVER ORDER FROM THESE!!”

Helpful Report

Posted 5 years ago

“It’s been 10 days since I placed the order. No answers to my emails, no communication about when I will receive my item. I am left wondering when and if I will ever get my rug. I won’t be ordering from them again!”

Helpful Report

Posted 5 years ago

“After waiting nearly 10 days, I collected my order today, a duvet cover and 2 pillow cases, intended for a Xmas present. I tried to contact La Redoute by phone but failed to get a reply. Unfortunately the pillow cases are a shade darker than the cover which makes the duvet cover appear faded. I should return the set, but would I get a replacement - if a replacement exists, before Xmas?? So disappointed with la Redoute.”

Helpful Report

Posted 5 years ago

“After waiting 10days for delivery and after sending 2 emails which they say their respond to in 24hrs( which they dont) i finally recieved my order. As it happens i didnt like the boots id ordered so returned the same day. After reading reveiws i dreaded waiting for my refund but credit where credits due, my money was back in my account within days. Saying that i would never ever order from them again”

Helpful Report

Posted 5 years ago

“They are selling a dungaree £9.45 after cyber monday %40 discount , the issue is , when I add the item to the basket the price goes up to full price £23 . At the end I gave up trying . Bad site , very unprofessional .”

Helpful Report

Posted 5 years ago

“There's a known sizing issue on their website with no flag on the site. So all sizes are a full size wrong for converse but they still let you order it. When you ring for an exchange you have to buy a new pair and return the wrong pair with a 14 day delay on refund. The worst customer service I've experienced for a long time with zero interest in customer satisfaction.”

Helpful Report

Posted 5 years ago

“Gutted I didn’t read these reviews before ordering! I ordered £200 worth of items on 20th November, I had no email confirmation if the order but the money came straight out my account. My Hermes has said they have my parcel for over a week and it just updated to say it’s on it’s way back to the sender. I have just had the money refunded into my account with no explanation. I have emailed and phoned but I have had no answer. The worst company I have ever ordered from. TERRIBLE customer service!!! Do NOT order from here!!”

Helpful Report

Posted 5 years ago

“The worst company ever. There’s no other way of putting it. Forget about the order I just want to get my money back. I made a mistake by not reading the reviews before ordering..They are so quick to take your money but make zero effort to communicate or even send your order. Prepared despatch since nearly 2 weeks ago. I’m now concerned about my money. They’re fraudsters.”

Helpful Report

Posted 5 years ago

“Terrible! Sent wrong size and didn’t refund money.”

Helpful Report

Posted 5 years ago

“I just seen other reviews here and I found I wasn’t the only one. We’ve bought bunk bed and 2 under bed drawers from them.placed an order mid October,all 3 items came separately.The bunk bed’s biggest panels were badly damaged so requested new parts.few days later when we received the drawers,one of them was missing screw set which means can’t make it.Requested parts again but Nothing from them until I call them several times.2wks later got text from DHL which has no time slot so waited,got bunk bed screw set only which is we already have.They said the bunk bed parts gone missing while on the way...but nothing mentioned about the drawers screws. Found few emails from them in junk mail box but haven’t confirmed both items.now nearly one month since 1st order but haven’t received items completed. Every time I ask they says they don’t know when as waiting to hear from France but seems really bad communication. Even with the sale price they were not cheap enough but the drawers quality is unbelievably cheap and the bottom panel is so thin.The bed panel was not solid woods that’s why damaged badly,no quality at all. The customer service is absolutely terrible.I received one email for reviewing,so I wrote review there but they didn’t published as I wrote all negative feedback,so can not trust them,hiding these reviews like here is hidden by them. Do not buy anything from this company.”

Helpful Report

Posted 5 years ago

“Read the reviews before getting sucked in by their offers. Ordered something, took one week to dispatch, arrived at pick up shop, went to collect it and it's subsequently gone missing. Tracking now says it's effectively got lost in the system, no one from Hermes cares, no one from La Redoute answers emails. It's a complete disaster of a website and company.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I wish I had read these reviews before. Terrible customer service relating to delivery of 4 dining chairs. I was given 7 different Hermes delivery time slots over 4 days for the chairs to not arrive in any of them. Many conversations with different members of the customer services team over 2 weeks, but nobody seemed able to resolve and passed blame to Hermes. 3 out of the 4 chairs eventually arrived damaged. They attempted to redeliver only for the 3 damaged chairs to be sent directly back to us. Still waiting for the situation to be resolved and to be refunded. Will never use again.”

Helpful Report

Posted 5 years ago

“I placed an order a week ago, after 5 days I called and asked for an update as I had not received an email. The lady said my item had not yet been dispatched but miraculously they arrived the next day. Definite lack of communication from La Redoute although Hermes did text on day of delivery with time slot. With regard to the boots I ordered I do not think they are the best quality as I expected real leather straps as the rest of the boot are real suede. So not actually 100% leather upper as stated. Saying that I do like them and I couldn't imagine the hassle involved in sending them back for a refund. Would I shop at La Redoute again? Given the time taken for delivery in this modern age I would have to say no. Something is telling me something is looming for this company and it isn't good.”

Helpful Report

Posted 5 years ago

“First order arrived after 5 days, despite a lack of communication it was fine. Second order "prepared for despatch" on 17 October, no updates since then. They use Hermes for delivery and last time I didn't even get any update email from them until the day of delivery. 5 days after an order with no change in order status or delivery news is just too slow in this day and age. This will be my last order.”

Helpful Report

Posted 5 years ago

La Redoute is rated 1.7 based on 253 reviews