“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Worst quality clothing! Sizes are way off!!!! Returns and refunds aren’t easy! And when you reach out to them - they blame it on the actual company selling stuff and don’t take responsibility at all. Would never buy from them again.”
“Extremely bad customer service, delays in delivery with no correspondence from their end.
And when asked about it. They get all touchy about why were they called unprofessional.
Not the kind of platform they claim to be.
Very disappointed.”
“International Orders are mishandled.
This is not the first time a shipment has been sent to Dubai to us. The shipment is weighing hardly 2 kg, mentioned commercial and has been charged with customs duty which we have never been on international orders. My concern is why isnt this mentioned upon booking the order. Its a hefty AED 181 of amount and a complete rip off for customers as a hidden charge never mentioned. These charges are always paid by the seller on all major platforms selling internationally if the shipment in paid in advance.
We have paid administrative charges for couriers before but it is hardly 15 dhms upon receiving the shipment.
We have paid for shipment with our purchase and this was never mentioned by LAAM.
Disappointing service in terms of hidden charges and now I am running after DHL to deliver it today as we have started our Eid holidays. This should not be a last minute chaos when the order was placed on 4th of March 2023.
Please get your administrative issues solved. You are not at all closer to any international handling despite being a big platform. The receipt was wrongly made, order was corrected after multiple phone international calls, customs/duty not sorted by LAAM.
Horrible experience!”
“I ordered in feb 2023 the said they'll be shipping in 5 april but no response then I insisted on delivery they said will be shipped on 11th april but even then no delivery. 2 months of wait and i have nothing to wear on eid.”
“This is the second time they’ve delivered wrong sized product and offered 30% discount instead of replacement or full refund. Im an international client so they expect me to bear the loss.
Please bear this in mind before spending thousands, you may receive the wrong product and not get a replacement or full refund. I have never experienced this with other retailers/designers. I feel they should include this in the t&c so that customers can make an informed choice, especially if they’re spending copious amounts of money. Not sure what the consumer law is there to protect customers in Pakistan.”
“Do not order from LAAM website. After having received my outfit, received an invoice from FedEx for £70 ! Never had to pay this with other deliveries from Pakistan. LAAM are deceiving their customers by not being totally transparent with shipping costs. Contacted LAAM who were not very helpful at all, they say it is their T&Cs
Will not be ordering from them again!!”
“The worst website ever to deal with. Don't ever try to do a return. I paid 350 or an item and we refunded half saying they returned based on exchange..first that not how returns work and the exchange rate have moved half that amount. This website and people who work and run are frauds and cowards. Do not use them!!”
“My experience with laam is always great... they coporate reply and help you in every situation as much as they can..and they provied 100% original branded clothes”
