Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“I called to either cancel our change my order 5 min after making the order and they said you cannot cancel it change the order bc it was being processed in the shipping department.. Your not going to tell me it's being packed 5 min later.. Rediculous 😡”

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Posted 2 years ago

“I like the products, I don't care that it takes 2 weeks to get an order. What I hate is dealing with what they call customer service. They don't speak English well, and I'm married to a foreigner and am accustomed to hearing an accent. I can't understand them, that are unhelpful, they repeat the same thing over and over again without even hearing the issue. And forget talking to a manager or getting the call history number.”

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Posted 2 years ago

“You are 80 miles from me and takes 2 weeks to item's once they are shipped. My last order was ship to Mokena that is 30 minutes from me you then shipped it to, Wisconsin. And it was there for 2 days before you shipped it out again and I still have not got it I love your stuff but it takes to long to receive it..I can order from collections and I get my stuff in 1 week.”

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Posted 2 years ago

“You are not transparent on your charges. I still do not know how I signed up for your perks. I never sign up for those.”

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Posted 2 years ago

“Don't understand why it takes so long "preparing to ship". It's been 6 days so far. Plus I ordered enough to qualify for free shipping but when I put code in was informed my item didn't qualify for it. I wish I would have read all these reviews before ordering, and used Amazon...would have had free shipping and here in 2 days”

Helpful Report

Posted 2 years ago

“Horrible customer service! I ordered a product and never received it. I eventually found out after multiple phone calls that my order was canceled because they ran out of the product. Never once did someone try to contact me and tell me the order was canceled, no email, no phone call, nothing. The only email I had from them was a confirmation email for the order. I honestly feel like this is a scam. The people I talked to, especially the last one, were extremely rude to me and could barely speak English. Be careful everyone!”

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Posted 2 years ago

“Be careful with this website! They will take your money every month! I didn’t do subscribed but they took my money every month! I contacted them, they keep saying they will refund my money but they didn’t!!!!”

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Posted 2 years ago

“Worst company ever. Ordered lanterns for my daughters wedding. When they weren’t going to arrive on time, we cancelled the order. They then arrived anyway, two weeks after the wedding. We then tried for a month to get shipping labels to send back the 5 giant boxes. They sent us one label that FedEx couldn’t take because it only had one tracking number. So fed up I just disposed of the lanterns. Not worth my time. Not worth yours either. Shop somewhere else!!”

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Posted 2 years ago

“If I could give them a zero I would. This company is a scam. I placed an order for a file folder for my desk. After weeks of no response they finally said the item was out of stock. No problem, let's just cancel and I can find something different. The company actually enrolled me in a "perks program" without my authorization and proceeded to charge me a monthly fee of $14.95. Mind you I never received any services or products from this company. Once I realized the fees were being charged, I called to inquire and request a refund. They were quick to apologize and say they would process a refund. Great! Service rep stated processing would take 2-3 days....10 days later still no refund. So after calling them yet again they then told me the refund had been processed and to contact my bank...so I did. Come to find out the bank had not received anything from this company but actually the company tried to debit my account yet again, after I terminated and requested the refund. My bank processed a dispute and I am hopeful the money will be collected. I will NEVER order from this company and hope you beware.”

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Posted 2 years ago

“Such cute gifts. I made my order and received fast shipping and the products are fabulous!!!”

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Posted 2 years ago

“Something was cracked and they made it right. Very much appreciated.”

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Posted 2 years ago

“Do not order from this company. There customer service is terrible and I am still trying to deal with an order. Ordered a latter bookshelf and it came without the screws to put it together. They sent two, and I tried cancelling one, and they still charged my debit card. I called them today and told them I was just sending both back. Still waiting on them to email postage labels to return items back. My bad for not checking the companies reviews. Never again!”

Helpful Report

Posted 2 years ago

“So I used to be a HUGE fan back in the days before Amazon was big. This was like maybe 15 years ago. (Maybe 13....) But anyway I haven’t ordered anything at all since 2014. And I still get catalogs. So I placed an order because the shipping was going to be free. It’s been 6 days and my order hasn’t even processed. I called the company tonight and was told 5-7 to process and 6 to 8 to ship!!! I don’t remember it EVER taking this long in the past. And I know we are dealing with adverse times here with shortages and low employment...people out sick all of that. So yeah I can give them some grace. But 2 weeks???? Amazon still seems to make it work. I could have ordered this same item from there but it would have been $30 dollars more. So I guess if I had wanted it that bad I could have paid $79 and not $49....so it’s my fault I guess.”

Helpful Report

Posted 2 years ago

“Received box that was damaged, attempt was made to tape it up, but it wasn’t even completely closed. The bigger problem was I received it too late for Christmas. I have called 3 times for a return label and have yet to receive a label. Will never order again & will let all friends & coworkers know not to order from this company. Never had issues in the past, but definitely poor customer service now.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY!!! I just got off the phone with "customer service" who said that a Halloween Tree that I ordered in SEPTEMBER 2021 AND THEN CANCELED THE NEXT DAY because the delivery date was mid-November was shipped and my credit card charged. A "second order that I must have placed in error" was shipped within the last week and will arrive 1/24/22. Wouldn't transfer me to supervisor, wouldn't credit account, said to return item when received. I've also been trying for over 6 months to unsubscribe from their emails and catalogs without success. If I could give this scam company a minus star I would. Today is January 15, 2022.”

Helpful Report

Posted 2 years ago

“After you order, THEN they tell you that it will take 5-7 to process your order and then you have to wait time for it to ship. I think it is absurd that it takes a week to get my order ready to ship and up to a week after that to receive it. They should have better shipping deals since they take so long.”

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Posted 2 years ago

“I placed my first-ever order on 1/2/2022 and received the package via FedEx on 1/6/2022. I live in the Chicago area.”

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Posted 2 years ago

“Ordered a small end table in about September, which was backordered. I received it late October. In November I receive an email that looks like a scam because there's a PDF invoice attached - which everyone knows you do not open when not expecting an email. I always pay for my order at the time of my order so I believed it to be a scam. A week later I start getting COLLECTION NOTICES from this company!! Turns out, they shipped out backordered items to customers and THEY FORGOT to charge people! So, they sent collection notices dinging you for being LATE with payment! They never once apologized. Last week, EXACT SAME THING happens to my elderly mother. She spent an hour on the phone with an unapologetic "customer service rep" over a $30 purchase. Clearly this was an internal error and instead of apologizing and explaining the situation, they treat you like a debtor. I will never order from here again.”

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Posted 2 years ago

“Prices are really good. Shipping was a little slow, but it was Christmas time and I had a big order. Like products as had replaceable standard batteries and some name brand toys do not. Toys were really inexpensive, but liked the quality. Most reviews just complained not getting quickly, but items were great and came on time for Christmas. I expect to be ordering again.”

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Posted 2 years ago

“Still not sure I’m even getting what I ordered. But 3 weeks later I’ve received nothing. Finally got a delivery date and it didn’t come even though I got an update that it was to be delivered today. Now it says delivery is pending?!!? Bitching will continue with FedEx!!”

Helpful Report

Posted 2 years ago

Lakeside Collection is rated 1.4 based on 402 reviews