Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I unfortunately ordered from this company on Dec 7th. Package has no shipping status. Usps is Just waiting to receive the package. It is now Dec 17th. Called their customer service dept last night. What a joke!! Their customer service call center is in the Philippines!!! Oh no we very sorry package on way. Really??? And the classic you still live same address? I will never again order from this company.. Customer service had no clue what town in Illinois the company was in. Right where my package is. In a warehouse in Fox Valley Illinois. They can jam my package up their butt til they choke on it!!! I will get a refund. I'm in no mood to play with these people!! DO NOT ORDER FROM THEM!!”

Helpful Report

Posted 3 years ago

“I used to order and really liked some of the merchandise. This year, they decided to tack on a $14.95 MONTHLY charge for some type of Pet Perks program that I did not authorize. Talked to a completely useless woman who took forever to try to get this "perk" cancelled, she continued to put me on hold. I finally ended up hanging up on her and cancelled my credit card. It was less frustration and took less time. TOTAL SCAM COMPANY. I advise avoiding at all costs.”

Helpful Report

Posted 3 years ago

“They were out of all 10 items I wanted 15 days before christmas. I understand this is a covid year, but this is the THIRD year in a row it has happend. lucky for me I was able to get everything on my amozon account- and the shipping was cheaper! Never again lakeside,i will just use your catalogs for amazon referance from here on!!”

Helpful Report

Posted 3 years ago

“Have called lakeside and requested your Christmas catalog 2020 never received this catalog kept sending the holiday 2020 kept rec the holiday one about 6 copies I have ordered from there and never had this much problems with red catalogs Xmas is almost here and don't have Xmas catalog to order then when youu do order it's always the most lie to you when it will be shipped you send a lot of money and they disrespect their customers then they what you to order more you get they need to have expensive item is on back orderjthen when you call they always have an a come back towhy it was not shipped so they make you wait a little longer for your' items if you want good service go to a different compan”

Helpful Report

Posted 3 years ago

“Created an order on Nov 30/2020 still have not received package Dec 12/2020. Paid $9.99 shipping and handling. Called for shipping information they said it would be here days ago now. But more than that it's a third party customer service which a lot of companies use but all this one wanted was personal information that the company already has because you have to give it to order online.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM. First i ordered online, 2 weeks later i got a 14.95 charge on my checking account. They decided to take out Perks fee without my knowledge. When i called, they could not answer my questions. Skirted around. Second, got notice my book shipped on Dec 1 then nothing. Called again. No direct answer. Again skirted around. Then, on the 11th i received book. Looked at label. It actually was processed to ship Dec 7. The day i called. Do not order unless you want to deal with customer service or at least that is what they call it!!!!!!!!!! Wish i could do a minus review”

Helpful Report

Posted 3 years ago

“Do not order from this company. Ordered on 12/4, received email order processed than nothing. Check order and it’s stating backordered. How can I order something, pay for it, and it’s backordered. I want a refund or I will dispute charge with credit card company”

Helpful Report

Posted 3 years ago

“Only giving 1 star because I can’t go lower. This company is HORRIBLE. Ordered item on Nov 30, shipping labeled created next day and was sent email that item shipped. It us now Dec 10 and still have not received item. Tracking shows label created but shipping company has not yet received item. Lakeside will not refund since item shows shipped even though they can not figure out why shipping carrier still hasn't received the item they supposedly shipped. Ridiculous!! Guess I have to figure out a new Christmas gift quickly and just fork up a loss and jo refund. THIS COMPANY IS THE ABSOLUTE WORST!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Purchased items on November 21st and they still haven’t shipped yet. Don’t think I’ll get them in time for Christmas. Will never use this company again.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY!!! LONG SHIPPING TIMES, HORRIBLE CUSTOMER SERVICE. SENT EMAILS, NO RESPONSE. DON'T RECEIVE PACKAGES AND TRACKING IS FROZEN. WHEN CALL, THEY SAY THEY CANNOT INVESTIGATE ON THEIR END!! IS THIS COMPANY A SCAM???”

Helpful Report

Posted 3 years ago

“Worst company to deal with on a shipping basis. Shipped my item back via FedEx on 11/16 with their label they provided and it sat in WI. I called FedEx and they couldn't help me because they said it was going to USPS. I called USPS and they can't help me. I want to know where my package is and I want my refund. Why they would chose to send items via Shop Smart is beyond me.”

Helpful Report

Posted 3 years ago

“They were processing $14.95 that I have no idea of after they charged me the product fee. I called them to cancel “the perks program” (that’s what they called and I never signed up for) but they still charged me the next day. I used free shipping code for this order.”

Helpful Report

Posted 3 years ago

“My first order came as expected but it wasn’t until I opened the box that I realized an item was missing. I went online and the item said that it was back ordered until 12/7. It hasn’t shipped and I have no time to receive it for Christmas, I called their customer service to ask if they could reroute the gift to who it was intended for and the “guy” with a very heavy accent said he could help me with anything and then told me he could not help me with this. What a joke. Additionally, they offer “free” shipping but due to Covid have to charge a courier fee (technically not a shipping fee).”

Helpful Report

Posted 3 years ago

“Did not receive pacakes in over 2 weeks, told me to contact shipping service, isn’t that their responsibility. Also could never get gold of a manager.”

Helpful Report

Posted 3 years ago

“Lakeside is a joke. Never order from this company. They charged my account 14.95 for some kind of Perks program and I clearing did not want this. I called and was transferred 3 times to 3 different departments and was told I would get my money back in 3 to 5 business days. I placed my order on Nov 30 and I still haven't gotten my order. Hope I get my package by Christmas. I sent a letter to BBB and seems I am not the only person to do so. I will defiantly check BBB before using any company. Lesson Learned.”

Helpful Report

Posted 3 years ago

“The customer service sucks really bad. On their statement is a payment call number. I called the number a few times but was informed that no payment is required. To turn to get a double payment. Then Customer Service (SPO Carlos) say I could have found other ways to make the payment.”

Helpful Report

Posted 3 years ago

“My husband placed an order on Nov 30th. He used PayPal. PayPal was charged for a different amount than what his purchase was. Today his PayPal was charged again. Apparently unknowingly to him he signed up for a “perks” program. He didn’t. One number gets the perks program and she was very quick to give the money back. The other number calls a call center that doesn’t even know they take PayPal and because the item has been processed (whatever that means) it’s can’t be cancelled. Hasn’t shipped in a week. No tracking information. If you make purchases watch your account like a hawk since they decide to tack on and change/create new charges.”

Helpful Report

Posted 3 years ago

“Horrible customer service. I ordered Christmas items in the middle of November and they won’t be shipped until the 19 of December. If I had been told this, I would never have ordered. And no one cared when I called. I asked to be removed from the email list and to not have any more catalogs sent to me. She didn’t care at all. Said no problem. You just lost a customer. Not that you care Lakeside!”

Helpful Report

Posted 3 years ago

“would prefer 0 stars but....can't do that apparently. So, first issue - ordered a dress in February 2020 - clearly marked "in stock" in the catalog - after a month goes by, get an email - dress is backordered - dress never shows up until AUGUST 2020! 2 weeks ago i ordered xmas gifts - again, CLEARLY marked everything is IN STOCK when i place the order - i received this order and an entire portion of my order has been CANCELLED due to "inventory issues". Ummmm why was I never notified about the cancellation? Now i don't have time to buy another gift as these need to be shipped asap. Thanks a bunch Lakeside Collection. I spoke to customer service - told them to completely remove me from all emails, promottions, mailings etc., that i will NEVER order from these people again. Spend your hard earned $ elsewhere my friends - this company could care less about you.”

Helpful Report

Posted 3 years ago

“I have always been happy with them except recently i getting little worried ordered a child gift in september been on backorder suposebly shipped nov 27 how long take to ship today is dec 4”

Helpful Report

Posted 3 years ago

Lakeside Collection is rated 1.4 based on 402 reviews