Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“Purchased items totaling over $20. Returned items, but was only given $13 credit for no reason that the company can explain. When asked for the difference I was told "the refund has already been processed," so I'm cheated out of the difference. DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY Ordered holiday paper, bows etc 11/23 before thanksgiving. Today is Dec 26 and still no order in sight.”

Helpful Report

Posted 2 years ago

“Would give ZERO stars if I could. Three weeks from ordering to receiving the product is way too long. Your order will say"processing" right away and then you can not cancel the order anymore. It will process for more than two weeks before being shipped out. Stay away from this business and stick with Amazon if you like all the services like fast shipping or being able to cancel your order!”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM THIS COMPANY!!! Ordered back in November/2021 its Christmas Eve still not received my order. Customer Service is just a name since it doesn’t exist! And they don’t let yku cancel your order - what reputable company doesn't let you cancel? Stay away this place is a scam!”

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Posted 2 years ago

“Same as everyone else, sitting here Christmas eve still no package as promised by Lakeside! Made several calls to them they guaranteed my package to be here by Christmas. FedEx is saying my package is sitting in WI since Wednesday it's literally a 12 hour drive from MD they is no rhyme or reason as to why it is not here!! I ordered on Dec 4th. I blame both Lakeside and FedEx absolutely not acceptable They will never see my money again!”

Helpful Report

Posted 2 years ago

“It's been 22 days since I placed my order and my package is still not here. It's been transferred between carriers multiple times and customer service is very unapologetic. I can get stuff to London in less than 22 days. Sad I won't have my Christmas stuff before Christmas, super disappointing I never read the reviews on this company, but test assured I will never order from Lakeside Collection again! If I could have given them zero stars I would have.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! Unfortunately I didn't read reviews before ordering. I placed an order on December 4, 2021. Delivery was guaranteed by Dec 24. I contacted customer service Dec 13 because I had not received notification that the package had shipped, and was told it would ship by the end of the week. Rec'd notification on Dec 16 that a label had been created. Contacted customer service Dec 22 because Fedex said package had not been provided to them. Lakeside said Fedex would scan the label when delivery was closer. Dec 23 Fedex said package not provided by Lakeside, I should call Lakeside again. Dec 23 Lakeside said call Fedex, when told Fedex doesn't have the package, the story changed to "high volume of orders delayed shipping". When I asked to speak to a supervisor the story changed to "putting a note in my file to say the package needed to be delivered by tomorrow, Dec 24". When I pointed out to the person who said she was in the Philippines that it was over 1,000 miles from the "warehouse" in Illinois to Maine, which could not happen by tomorrow, the story changed to "no label was created". When I pointed out that both the Lakeside website and Fedex said a label was created, and I wanted to speak to someone who could tell me where the package was, the story changed to "I can re-order for you or refund your money". I requested a phone number for either the company and/or the warehouse and I was told there was no phone number. Apparently no stock was available for a re-order so I accepted the offer of a refund. Now I wait to see whether that actually happens..... I understand that shipping around the holidays is busy, but there is no excuse for this type of shell game. Even small businesses can manage shipping and good customer service.”

Helpful Report

Posted 2 years ago

“Each item I ordered was charged a higher price than what is listed in their new Christmas catalog. One item was $18 more...The rep said the system would not let her change anything or cancel...even though it had not been shipped yet or charged to my card...What a way to run a business. She said I should call the credit card company to block it, wait for it to ship, then call the carrier to cancel. What a crock.”

Helpful Report

Posted 2 years ago

“I placed my order back on 12/2 and didn't get a tracking number until 12/9 with an est. arrival of 12/16. No package still (12/20) and no update. Customer service barely gave me an answer other then the one I knew which was "arriving late"... some of my kids gifts will not be arriving by Christmas at this rate.”

Helpful Report

Posted 2 years ago

“I agree with everyone ordered product one month ago received only two of my items. No communication, nothing until I got a refund ck for remaining products not received. I will never order from them again. If they cared they would read these reviews and work on their system I understand Holidays are crazy but it's a lot of bad reviews. Until they get their act straight I would not order from them as all the items they list can be found elsewhere and we all know who that is. And they are "A" mazing”

Helpful Report

Posted 2 years ago

“My elderly mother created an order for Christmas gifts but accidentally ordered the incorrect thing. There is NO chance or process to cancel an order after it has been placed. They claim an order can't be canceled after it goes into the "processing" stage. But there is no step BEFORE processing...they will do nothing for mistakes or accidental orders. They also create a barrier for your bank so you can't challenge it in any way. So, now, here at Christmas, my mom has been left without the money she intended to use for Christmas and the things she accidentally ordered won't even be here in time. Never, EVER again will I use this company. The worst customer service I have ever encountered. They are rude and unhelpful.”

Helpful Report

Posted 2 years ago

“Do NOT order from this company. They will give false information that your order has been sent. The order never arrives. Emails asking about your order are ignored. If you call they will deny you ever placed an order, but yet your credit card was charged & you have emails confirming the order. So of course you can't resolve the issue. I will be disputing with my credit card company. I will NEVER do business with these people again.”

Helpful Report

Posted 2 years ago

“Over promise and under deliver on the delivery!! Don’t ever believe what a Supervisor tells you or promises you because it isn’t true! Supervisor won’t even take your call to defuse the situation and try to make things right with the customer!!! Never doing business with them again!!!”

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Posted 2 years ago

“I orded items a month before Christmas and it almost Christmas and they have yet to be delivered. Delivery is very slow. I am disappointed in there shipping 😕.”

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Posted 2 years ago

“Wish I would have read reviews before ordering, has been 2 weeks, "preparing to ship"??, haven't responded to any emails, will never order again, hugely disappointed, do not recommend, poor customer service”

Helpful Report

Posted 2 years ago

“As with so many other Lakeside customers - it has been three weeks since I placed my order and I still have NOT received it. So, the gifts I had ordered will not make it on time to those I intended them for, as the shipping cutoff date (to arrive by Christmas) is today. The ads from Lakeside are so enticing - but buyer make sure you have plenty of time to wait for your items to get to you. Perhaps order now for next Christmas! :)”

Helpful Report

Posted 2 years ago

“I placed an order 11/26/2021. I emailed about the order status on 12/10 and never received a reply. Today, 12/15/2021 I called to cancel the order because it STILL hasn’t shipped and they refused to do that as well. Complete waste of time and money. Will be returning box to sender when it arrives.”

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Posted 2 years ago

“Never ships product. Total waste of time.”

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Posted 2 years ago

“U have refused to show my experience! So I guess that means u are run by lake side! That's ok . Tomorrow will begin bomb of and unsubscribe of lakeside! So sad! Should be trying to fix the problems and not prevent or stop the complaints!”

Helpful Report

Posted 2 years ago

“Ordered one item over 2 weeks ago. Hasn't shipped yet. Called customer service and they won't let me cancel my order. This company is garbage.”

Helpful Report

Posted 2 years ago

Lakeside Collection is rated 1.4 based on 402 reviews