Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 402 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

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“Customer service is rude! One minute she said I was charged on the 6th but it posted on the 7th then when She said the membership was canceled like what am I paying for I am paying y’all for nothing! I didn’t even know I was being charged $14.95 a month for months now from them. If you buy anything from this store this is what you will be charged monthly!”

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Posted 3 years ago

“I have placed orders in the past, no complaints. BUt..try ordering a new catalog, 4 times I have called and was told they would make sure was one was sent in 1- 2 weeks (ha ha) Really! LAST CHANCE”

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Posted 3 years ago

“I am never ordering am else from them. Everytime I order something I never receive the items. 😔”

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Posted 3 years ago

“I received the product, but had to return it, because it was too large. I couldn't understand the woman on the phone, VERY strong Indian accent. When I did understand some words, I answered her question, only to be asked that same question AGAIN later. I got so frustrated with a simple return process, I had to hangup.”

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Posted 3 years ago

“I wish I had the option of zero stars!! You have not received my permission to take money every month out of my account. Just because I ordered something online , you signed me up for your Perks program!!!!?? BBB here I come!”

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Posted 3 years ago

“POOR CUSTOMER SERVICE, GOT HUNG UP ON MULTIPLE TIMES! Computer system generated wrong address and when I called not 5 minutes later, the rep lied and said she changed my address. Requested a supervisor several times and was told they were too busy to speak to me. Sent several messages with no response. WILL NEVER ORDER FROM THEM AGAIN!!!”

Helpful Report

Posted 3 years ago

“Very disappointed- 1. name for recipient was not what I put on order. 2. Sent a tracking number 7 days after order and Fed Ex has no record of the order. 3. Chatted online with incompetent associate and never did answer the questions. 4. A gift that I still have no idea where it is or when will arrive. Do not use this company to send gifts. Unreliable. Probably out of US.”

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Posted 3 years ago

“SCAM ALERT! Just by entering your email to inquire about 'Perks', you agree to future membership fee transactions to your card! They also charged my card for $52.00 for a $51.89 transaction. BEWARE!”

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Posted 3 years ago

“Took a chance ordering some items. Still no package. After talking to 3 different phone reps that gave me 3 different delivery dates. I have now been informed I have to wait another 2 weeks to see if package appears. Then “they” will review my order for a possible refund. No guarantee.”

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Posted 3 years ago

“I ordered 2 items and have not received them. I have talked to them 4 times and been told 3 different delivery dates, but still dont have the items. Appears to me that they lie to you and just don't care. Bad customer service!!!!”

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Posted 3 years ago

“I bought a hot brush which doesn’t brush through your hair like the advertisement. Also the off button doesn’t work so had a very near disaster after it started burning my dresser”

Lakeside Collection 1 star review on 22nd August 2021

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Posted 3 years ago

“Don’t buy anything. Very, very non-English speaking and understanding phone people, ordered items three weeks ago and nothing. I called I was given a 22 numbered tracking number asked to contact Fed Ex myself—if these items get here I’m wondering if they’ll be garbage!!!”

Helpful Report

Posted 3 years ago

“I had live cockroach in my items. I called customer service and was transferred five times and hung up on once. Lakeside would not do anything to help me. They would not send a courier to pickup the package as it sat with all the items on my front lawn. This was the first and LAST time I would ever order from this company!!”

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Posted 3 years ago

“I ordered a 3-tier rustic basket thing. I waited months due to back order. My husband said, “I hope you didn’t pay a lot for this”. The holes were not centered & screws went out the side of the holes. Had to improvise. So flimsy & cheap. A few pieces seem to be warped. We expect it to fall apart quickly. Not worth the $60 I paid for it.”

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Posted 3 years ago

“I used to order alot of stuff and always paid for it when I ordered. All of a sudden I get a call from your collection department saying I owe you money. So I asked what it was I ordered cause I always pay up front. During the first time you called me I was forwarded to 6 different customer service people and nobody could tell me what it was that I ordered, I was on the phone that for 2 hours and never hot an answer. Since that first call you have called me several times and every time I ask what I ordered and I'm forwarded to customer service again and that's happened atleast 10 times, now it's been about 9 months since you started harassing me and even if you could finally tell me what I ordered, I probably wouldn't even remember if I ordered it. I've spent atleast 6 hours on the phone with your idiot customer service department, the way I see it now, you owe me money for my time wasted”

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Posted 3 years ago

“Items weren’t good quality items. Cheaply made. Not worth the price.”

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Posted 3 years ago

“I ordered a Rio Samba rose bush and a Climbing Joseph's Coat rose bush. Both have blooms that change color, yellow, orange & red. Two bushes came, I planted them, and now they have blooms--pink! I did not want pink.”

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Posted 3 years ago

“I ordered some items on 90 day plan back in September 2020 I made 3 payments but every month I get a statement from there credit company telling me they are going to sue me I have mailed them copies of my checks at least 6 times every month I have new copies to send on Monday ,Customer service said I have zero balance but 2 weeks later get another statement from the credit company saying I had better pay if we go to court I will win I have the copies of my checks after almost a year they should get it right”

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Posted 3 years ago

“They don't tell you something is backorder until after you order. Shady way to do business....”

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Posted 3 years ago

“What’s going on with this monthly charge ? I did not authorize a monthly charge of $ 14.95 . This is ridiculous . Disputing these charges on my charge card . How can you charge a monthly fee when I’ve only ordered one time from This company ?”

Helpful Report

Posted 3 years ago

Lakeside Collection is rated 1.4 based on 402 reviews