Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

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Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would prefer 0 stars but....can't do that apparently. So, first issue - ordered a dress in February 2020 - clearly marked "in stock" in the catalog - after a month goes by, get an email - dress is backordered - dress never shows up until AUGUST 2020! 2 weeks ago i ordered xmas gifts - again, CLEARLY marked everything is IN STOCK when i place the order - i received this order and an entire portion of my order has been CANCELLED due to "inventory issues". Ummmm why was I never notified about the cancellation? Now i don't have time to buy another gift as these need to be shipped asap. Thanks a bunch Lakeside Collection. I spoke to customer service - told them to completely remove me from all emails, promottions, mailings etc., that i will NEVER order from these people again. Spend your hard earned $ elsewhere my friends - this company could care less about you.”

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Posted 3 years ago

“I have always been happy with them except recently i getting little worried ordered a child gift in september been on backorder suposebly shipped nov 27 how long take to ship today is dec 4”

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Posted 3 years ago

“You can't even get on the site to check an order or anything It just freezes as soon as you enter this site this is the worst experience ever worse than the first one because they would not notify me on tracking or anything second time ordering will definitely be the last time they don't get this fixed I spoke with chat expecting someone to respond with an estimated 2-minute response time nobody came back I can't even chat with anybody because the website is frozen this is BS defund lakeside”

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Posted 3 years ago

“Rec'd the Quatrefoil collection today. Pure class from the presentation right through to the bottle design. Haven't sampled it yet but am sure it will taste as fabulous as it looks. Well worth the money. Absolutely delighted.”

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Posted 3 years ago

“Placed an order Nov 25th and got an email confirmation then 5 minutes later got another email saying there was an issue with my credit so I called. Got a lady on my phone and told her the email I received and also asked why was I charged $57 when I paid $80.17 and also why was I charged shipping when it is supposed to be free over $75? She said it was a deposit (that's weird) and as far as shipping she had no answer. She cancelled my order and we tried doing it again on the phone and my credit card payment went through. 5 minutes later another email saying before they ship my items they need a bit more info and to call. So I did tonight and the first time it was a foreigner that kept on interrupting me and then hung up on me. Called back got another foreigner who then say please wait and I will transfer you. I get someone start telling her my issue and then she hangs up on me. Third time call back and I get transferred to billing and as she is trying to help me I get disconnected. Fourth time I get an American speaking girl and she was the best and helped every way possible. Her name was Maria. Now Maria gets 5 stars but the rest of the people need to be in the unemployment line and taught proper etiquette and how to speak.”

Lakeside Collection 1 star review on 4th December 2020

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Posted 3 years ago

“Ok I was excited about my last order. I was finally told after a few phone calls that it was on back order. Ok now 1 month later called of the 3 items 1 is now discontinued. What does that mean. 2nd item 3 days before Christmas. ITS A CHRISTMAS DISPLAY! Now item #3 its a dog food container, it will be here in 2021. REALLY..I could go to my neighborhood store for it. What I really wanted not available. No offer of how can we help you.”

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Posted 3 years ago

“I ordered the towel sets that said they were blanket size I received them the towel which was supposed to be blanket size was definitely only a bath towel regular size i was definitely extremely disappointed i will never order towels from this place again.”

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Posted 3 years ago

“Last year i spent over 400 dollars with this company no problems did the 90 day pay this year spent alittle over 200 was told i was over credit limit all my Christmas got cancelled no email no nothing didnt know we had a credit limit how do u even find out about a credit limit very very unhappy it takes a while to order items and yes i paid off my bill on time jettie Richardson”

Helpful Report

Posted 3 years ago

“They had 30% off + free shipping so I decided to place large order. Similar to the 2 orders 2 months ago. Around $300. I asked for a credit bump from $200 to $300, which is what both prev orders were and since it was 90 day no pay that made it an easy sell to me. I spent 3 hours putting together an order, then no less than 4 different people including 2 in credit Dept "helping" me. Then got disconnected. I don't NEED any of these items, as they were for gifts. My point in spending w Lakeside a midsized company I wanted to support was to NOT buy from AMAZON or WALMART, the exact companies looking to put them out of business. I'm now going to buy similar items w FREE SHIPPING at AMAZON & get quicker. Why do comanies fail to make or empower their employees to make TIMELY DECISIONS. WAS budgeted for $3500 in spending there next year after about $400 this year, prior to almost $300 they lost today. Stupid stupid stupid!!!!!”

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Posted 3 years ago

“Placed an order with the 90 days same as cash.. Never received it when daughter called about it was told it was above the credit limit ...when asked how much is the credit limit ..found out order was below the limit So for no good reason the order was canceled without any type of communication from Lakeside. This makes it very hard when a 94 year old is thinking Christmas presents are taken care of..”

Helpful Report

Posted 3 years ago

“Good luck getting any order you place with them. They offer free shipping for a ready. I was supposed to get my order last Friday. Then it was changed to Saturday. Then I get a text saying Tuesday. Another text saying Sunday. Then I get a text saying they have no information on when it will be delivered. Now I am being informed that the package has been on the truck since Saturday morning and is expected to be delivered on Tuesday! This is the 3rd time this has happened with their horrible delivery practices. It will be the last. I will not spend another dime with them.”

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Posted 3 years ago

“Never order from this company! My first and only experience was them charging a $99 preauthorization and the $98.37 for the actual order. They kept both amounts. I talked to 3 different departments (all off shore) and was told to email a screenshot and they would respond to the email. The prices don't seem bad at first glance but they charge a fairly high amount for shipping and add a merchant fee on top of it. Stay away from this company!”

Helpful Report

Posted 3 years ago

“Placed an order at 10:53 pm one evening. The next morning at 11:53 I received an email saying that an item I was looking at is now half price. It was actually one of the items I ordered. I called the Lakeside Collection customer service and asked for a credit for the difference since my order had not even shipped yet and it was less than 13 hours since I placed my order. Of course the customer service was offshore and they basically told me tough luck. Never had a company show so little concern for an issue. Last time I order from them.”

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Posted 4 years ago

“I ordered 3 LED Christmas Crosses for 3 gravesites through Walmart. The first one came with no information on the other 2. When I called, they couldn't find my order. Finally the other 2 came. 1 was broken. Sent picture and asked for a replacement. Emailed days later asking when it would be delivered. After several more contacts, I was supposedly issued a refund.That was 13 days ago, still no refund. Stay away from this place!!”

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Posted 4 years ago

“Ordered a snowman for outside. It came poorly painted and with some rust. There were screws missing and other screws that weren’t long enough to work. Not only was it not worth the $19.99 but shipping fees were ridiculous. Will never order from them again and I suggest you don’t either.”

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Posted 4 years ago

“Opened mailbox xmas swag and Garland swag, battery lite. Neither product works, just opened Nov 15. Called customer service, past the 30 days so no return. Who opens xmas decorations Oct 15. Poor policy. Lesson learned.”

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Posted 4 years ago

“Large item came in broken and was told I couldn't receive a replacement or refund until I sent it back. Only ordering from Amazon and Overstock from now on. I wish I would have seen these reviews BEFORE ordering.”

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Posted 4 years ago

“ordered out of christmas catalog and when I got my validation email was charged full price for items on sale. said the price changed Oct.13 and I ordered Nov. 11 (got the calalog 1 week prior) called customer service and got someone who spoke broken english and was very rude. Long story short after 1 day I have to accept order and return it for a refund. Never order from this company again. Rude,and uncaring staff.”

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Posted 4 years ago

“I ordered some cute small items for our grandchildren for Christmas... got an email offering free shipping... code in the email didn’t work. I was promised that if I paid for it all I could easily get my refund when I received the items. WRONG! I just spent 40 minutes on the phone with a customer service rep who barely spoke English and was extremely rude. I’m still waiting on a refund in excess of $25 which isn’t that much money but I feel I was cheated out of it! Oh... they enrolled me in a customer perks program..$14.95 I didn’t authorize! Cheats. No one in their customer service department appears to have a good grasp of English. Very frustrating. Will never do business with them again”

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Posted 4 years ago

“Placed by order and after paying a ridiculous shipping charge PLUS a shipper surcharge ($12.98) for 2 sock hats to be shipped .. they won't arrive for another two weeks AND that is if the edited address they used works. (They left off the Box #) .. in the midst of my "chat" -- the representative ended it and sent me a survey. Spare yourself the headache and buy elsewhere.”

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Posted 4 years ago

Lakeside Collection is rated 1.4 based on 404 reviews