Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 404 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like a lot of the people on here.. I was charged 1495 as well without consenting to anything and only ordering from them once The strange thing was when I called them and asked about it she didn’t take my name number nothing and said she will cancel it. So obviously they had all my information just from my phone number. If I would not have caught this I would’ve been charged 1495 every single month. So my suggestion would be to leave this company alone!!!”

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Posted 4 years ago

“Lakeside messed up an order, which I was initially unhappy about. But when I called them to fix the problem, they went above and beyond my expectations. I realize as a catalog shopper that orders do sometimes get messed up, especially around the holidays, but the fact that a company goes the extra mile to fix their mistake, and make sure I'm happy really means something to me, and is what builds customer loyalty for me. Thank you, Lakeside”

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Posted 4 years ago

“My wife purchased something from you, and without her knowing consent, you enrolled her in a recurring $14.95 fee each month for some program that we know nothing about and have never used, and we do not want. Buyers, avoid this company at all costs.”

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Posted 4 years ago

“Just got an amazing service from the young girl with dark hair. She really took time to explain everything about my son's glasses really appreciate. Happy customer!”

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Posted 4 years ago

“I placed order for single item $17.26 on 11/28/2019. Received order, satisfied. Now they are trying to charge my credit card through PayPal another $18.00 for an unknown purchase that I did not make. Stay away from these folks!!!”

Helpful Report

Posted 4 years ago

“I placed a small order over a year ago. And they charged me 14.95 a month each month after. They appear to do this to anyone that orders from them. I can only imagine how much they're stealing from people.”

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Posted 4 years ago

“I will never order from this company ever again I ordered in November it is now December I got my order I was fine and happy with my order then all of a sudden December comes mid way through I get a charge on my bank account for $15 never have I ever signed up for anything or allowed them to ever take anything out of my bank account and that’s what they did very unhappy customer and I will never use this company ever again”

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Posted 4 years ago

“I have been ordering from this company for about 16 years and never had any problems until the last few years. I quit using any form of payment 4 years ago when my account got overdrawn and went to prepaid cards. Well now they try to charge me at least twice for my orders or just cancel them without letting me know at all but the money has already been reserved because it's a prepaid card. This is the third year that I will be short presents or trying to find other gifts last minute. This will be my last year ordering from this company because of this practice. RIP me off ok. RIP off my kids and then tell me that I have to pay again for their orders is B.S.”

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Posted 4 years ago

“So sick of the high shipping costs from this company. They make you order a certain amount in order to get free shipping, so forget about saving money on something. I ordered a comforter for my granddaughter for Xmas today with another item, but of course they have the free shipping limit so high that I have to pay for shipping. They show how much I supposedly saved, but the shipping price is almost as high as what I "saved today". I think I am done with all these companies that can't give us a break on outrageous shipping costs. Rip off companies that are so greedy can keep their stuff. There are plenty of other places to find the same thing with free shipping on a lower amount.”

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Posted 4 years ago

“Just like to add to these reviews hopefully help others before the get suckered. Same thing happened to me luckily they only got me for one time their so called perks $14.95 but beware yes they charge you $14.95 a month no more orders from me”

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Posted 5 years ago

“Shame on me too...I just realized they've been charging me $14.95 monthly for a YEAR for absolutely no reason. I would NOT have signed up for such a dumb upside down refund plan. My advice is to stop your card they have on file and get a new one issued. I'm never getting back that money, I'm sure. But I won't order from them again, no matter how many catalogs they send.”

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Posted 5 years ago

“If your order is delivered to wrong address -- well tough luck for you. They will not stand behind what they promise--won't buy from them again. Was loyal customer for years--will find another company who will be happy to have a good customer.”

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Posted 5 years ago

“I ordered The Personal Internet Address & Password Logbook WONDERFUL PRODUCT! I am older and putting all my internet addresses & passwords so my family when that time come can close out all of my information online.”

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Posted 5 years ago

“They have the rudest "customer service" agents, first of all when you use the chat feature they dont answer for at least 10 min, then when they do they don't honor their own coupons and tell you to call customer service if you want their coupons honored, then what in the hell do you have a chat feature for?!? I have been over charged for items, and was also told.if.i want.to return something, I have to pay to return it.”

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Posted 5 years ago

“My first time ordering from them. They cancelled my order without a email notice or anything. I was looking for my tracking number a few days after placing order since I never got a shipped email notification. Poor service!”

Helpful Report

Posted 5 years ago

“Don’t even waste your time! Orders take 3-5 days to even “process” and ship. When I called their customer service and asked to cancel my order their customer rep said I couldn’t. I asked to speak to another representative and was hung up on. Two thumbs down on this fly by night company! Will not surprise me to see this company go belly up soon with the way they run their business!!!”

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Posted 5 years ago

“Shame on me for not checking my credit card closer. I assumed this charge was something my husband was associated with and now I find out that you have charged me 14.95 monthly that I never signed up for the tune of $209.30. I want a refund before I take this up with my bank and the better business bureau. After reading the reviews and the response was customers receiving specials in the mail regarding this so called perk I would like to know why I never received such mailings. What a scam !! Dianne Satterley”

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Posted 5 years ago

“loved this company. They always seem to have unique items. I noticed a charge for $14.95 when I hadn't ordered anything. When I called I was told I signed up for the Lakeside Collection Perks. I did not sign up for it. I have ordered numerous times and never had this problem. They nicely refunded the $14.95 but I do not like them sneaking in a membership fee I'll never buy anything from them again.”

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Posted 5 years ago

“Quality of product is excellent I would recommend this company 100percent. Just received my order of Dakota Lodge sofa throws and they are wonderful. Thank you.”

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Posted 5 years ago

“I ordered a 3 tier serving tray that did not come with the piece to put it all together. The first time I called, their system hung up on me, the second time I called they said they would ship the piece, the third time I called they said they would just replace the entire item and the fourth time I called I was told to call Walmart directly and that they would send my request off to a specialist. It's been FIVE MONTHS!!! I still don't have the piece or a replacement. I will never order from this company again through Walmart or otherwise.”

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Posted 5 years ago

Lakeside Collection is rated 1.4 based on 404 reviews