Lands' End Reviews

Name: Lands' End
Rating: 2.68

2.7 Rating 113 Reviews

39 %

of reviewers recommend Lands' End

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Metrics

2.7

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with a Lands End agent via the phone. My order was paid on the same date it was ordered. Two weeks later, I called Lands End to inquire about the date when my order will arrive. I was told by the agent that it is unknown when my order will leave their warehouse in Wisconsin and unknown when it will be delivered to me. The reason given is due to heavy customer demand, there is a problem processing all the orders due to lack of employees. I explained that when I placed the order, the agent never mentioned to me that my order would be delayed. Their business management policies need to be reviewed and revised as the end result is poor customer service.”

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Posted 3 years ago

“I placed an order for school uniforms on 6/30. The sizes delivered were too small; so, I went through their process to return the items for the next size up. Their policy is if it is from the school uniform 'list', then only a store credit will be issues and not a refund. So, I had to wait for the credit to be received ... this took until 8/3 (!!) and placed the order. It is 8/25 and I just called to demand a cancellation since I am still without my order AND my account reflects 'processing' still on one item and 'backordered' on the other items (with no expected date). The lady was very rude and condescending and made it seem like she was doing me a favor by allowing a refund VS their 'policy' of a store credit. So, now I will be tied up with constant follow up until I see the money back in my account. $152 tied into only a portion of school uniforms is ridiculous!”

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Posted 3 years ago

“Purchased some size 14 D cup bathing suits from Lands End like I have done the past 15 years. The suits I got were so tight in the body that I literally could not get them past my hips. Once I finally got past my hips (by holding my breath) the sewn-in cups hit me at the bottom of my rib cage. I went back and ordered a size 16W and 18W and had the SAME PROBLEM. Sad to say I will never ever be able to buy bathing suits again here. Utterly disappointed.”

Helpful Report

Posted 3 years ago

“Lands End used to be such a great company -- but you're now just stuck in the past, and merchandise control has gone totally downhill. Your returns are also completely antiquated in an age of Amazon, Zappos and even just plain Macy's. I purchased 4 sets of school uniforms, trying to find a fit for my daughter. One skirt would fit, I would rebuy the SAME item in the SAME size, and the skirt would be two sizes too small. Really a pain to deal with this. Then, in order to return, rather than seeing the item online and clicking that you're going to return it, then generating a label and a form for your records, you have to painstakingly go through a paper return label with no pictures -- so you have to hunt for numbers. Antiquated, irritating system which is a waste of time and, to some degree, a disrespect for customers. Then -- instead of having an email and online record, you have to scan everything to prove you've returned. And go to the post office to get a receipt rather than UPS just scan and send you email. Think about upgrading your vendors for quality control and your returns process. I will search out another vendor next time.”

Helpful Report

Posted 3 years ago

“I am wearing a turtle neck from Lands End that I seriously bought 15 or 20 years ago. I looks like the day I bought it. My last shipment of 5 shirts just arrived. The material is thin, the sizes not right, the fit is terrible -- sleeves too tight, stretch material is like thin gauze. Won't order again. Goodbye old friend”

Helpful Report

Posted 3 years ago

“I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is not way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.”

Helpful Report

Posted 4 years ago

“I’ve purchased a number of Women’s Lightweight Cotton Turtlenecks from Land’s End (usually online) over the years. Historically I’ve always re-ordered as they slowly wear out, because I’ve been so pleased with the comfort and quality. Goodness, what happened? I noticed when my batch of six 2020 shirts arrived that they felt much thinner than before—but as I needed to use them right away I didn’t think too much about it. Now one of them has already spontaneously developed small holes in the neck and on one cuff. My shirts are always washed on a gentle cycle and damp-dried on low with other clothing of similar fabrics then hung to finish drying. All of the current batch have been laundered ~20 times. None have been exposed to anything sharp or causing friction. Customer Service responded promptly but with a request that I return the defective shirt. However, the prepaid label requires me to take the package somewhere or pay a not-insubstantial fee for pickup at my residence (althougn the carrier is here 2-3 times weekly for deliveries). NOT going out in this pandemic to ship something and NOT going to pay a fee for a defective product to do so. I’m very disappointed in Land’s End, and next time will be seeking my shirts from another vendor. ”

Helpful Report

Posted 4 years ago

“My jogging pants are less than a week old and already the crotch is nearly down to my knees. There is no way of tightening the waist band, and they feel so uncomfortable. They are petite medium. Oh dear.”

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Posted 4 years ago

“Over the past few months I’ve ordered many Christmas presents, a coat, shoes, and pajamas for myself. ALL were received as promised with excellent quality. I especially liked the winter pajamas. Nice and warm but still light weight and soft. I also ordered summer polo tops on sale for a nice discount given the top quality. Very happy with all of my purchases and received many compliments from those receiving gifts.”

Helpful Report

Posted 4 years ago

“After a recent purchase, I was once again bombarded with advertising from Lands' End. I bought a pair of 'fine cord' trousers, as I had previously bought cords from them which had lasted well. Sorry to say that these are thinner and all round cheaper in design and fabric. I need a spare pair, so will not be returning them, but I wouldn't buy them again.”

Helpful Report

Posted 4 years ago

“I purchased a pair of mens traditional fit polyester pants and would buy another pair if the rear pocket closure were improved”

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Posted 4 years ago

“I recently purchased Women's Cordoury Pants. Quality is good, size is great and the length is perfect. Thank you, Land's End.”

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Posted 4 years ago

“Terrible experience with Lands End. No help from Customer Service. Will never try and order from them again.”

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Posted 4 years ago

“Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End.”

Helpful Report

Posted 4 years ago

“Delivery is good. Is not so good when you order a size that always fits you and then it is tooooooooo big. Have to pay over $13 Canadian to return it. Also, the quality is not what I would expect. Have ordered 5 items and I can say that for all of them.”

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Posted 5 years ago

“I recently purchased two PL velour pants. Unfortunately I could not exchange them for PM as that size was not available any more. The pants are good for regular L size. I have to reduce length by 5" and the hips by 4"”

Helpful Report

Posted 5 years ago

“I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands end send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry , resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.”

Helpful Report

Posted 5 years ago

“I reached out to Lands End customer service regarding a broken zipper on a child's parka that was purchased a few years ago. Unfortunately, i dont have the receipt. I was asking for the zipper to be repaired since there is a lifetime guarantee. The response i received is that since i dont have the receipt, i can send the jacket back for a $5 credit. Absolutley ridiculous! The jacket is in great condition, with the exception of the zipper. Way to support a lifetime guarantee, Lands End. I certainly wont be purchasing anything in the future.”

Helpful Report

Posted 5 years ago

“We returned items on 22 of December, Lands End warehouse received them on the 4th of January and as of the 11th of January we still haven’t received our refund.”

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Posted 5 years ago

“It should actually be no stars. I ordered a pair of women's shoes size 6. I was very happy to find the Mary Jane style I like but when it arrived it was HUGE. At least a 7 or larger. Don't know why it was so hard for them to do correct sizing.”

Helpful Report

Posted 5 years ago

Lands' End is rated 2.7 based on 113 reviews