Lands' End Reviews

Name: Lands' End
Rating: 2.68

2.7 Rating 113 Reviews

39 %

of reviewers recommend Lands' End

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Metrics

2.7

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!!”

Helpful Report

Posted 1 year ago

“I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!”

Helpful Report

Posted 1 year ago

“Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again.”

Helpful Report

Posted 2 years ago

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

Helpful Report

Posted 2 years ago

“I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party.”

Helpful Report

Posted 2 years ago

“I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible.”

Helpful Report

Posted 2 years ago

“Price for luggage was good. Received package. Product was crimpled on the corners from manufacturer. Replacement was sent immediately in time for flight. Second piece of luggage was not much better for product quality. Used it anyway. Learned my lesson. Will not purchase again. Product should be inspected for defects before sending to customer”

Helpful Report

Posted 2 years ago

“Bought a hat which wasn't what I expected. Very easy to return goods and the lady on the phone was super efficient and kind.”

Helpful Report

Posted 2 years ago

“Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER!”

Helpful Report

Posted 2 years ago

“Deceptive promotional pricing--I attempted to purchase several items online and, as usual, there was a promotion code in effect. Actually, I was offered several levels of promotional codes. The problem was that when I chose an item, the discount was applied on the screen (e.g., this knit top is $19.23), but when I placed it in the checkout cart, the prices did not match. One or two were as shown on the purchasing screen, but others were either less discounted or full price. Thinking it was a software error, I contacted customer support, who explained that their new way of discounting is according to demand, and that I would be seeing that at a lot of businesses ("everyone else is doing it"). So if others like the same shirt, we'll all be paying more today(?!). That is not a new type of promotion but plain ole bait and switch, which is still illegal. Anyone not watching could pay much more than the "sale" indicated. Bait and switch--LE has lost another longtime customer.”

Helpful Report

Posted 2 years ago

“Great for corporate branding! They return your calls/emails right away, and will explain things twice, and take on all the work so we can make our experience, and our employees experience, great!”

Helpful Report

Posted 3 years ago

“Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic!”

Helpful Report

Posted 3 years ago

“We have had to order from them several times, due to restrictions on my granddaughters school uniform. Besides being overpriced, their shipments are ALWAYS late, not a few days, or even a couple of weeks, but months. So, word of advice, don't pay attention to how long they say it will take, if you need spring clothes, order in the fall and if you need winter clothes, order it in the summer. Their customer service is legitimately like robots working off a script and very polite, but absolutely useless/unhelpful.”

Helpful Report

Posted 3 years ago

“I haven't purchased a sweater online in a while, but is this how pockets are made now (in China)? Not sewn-in, but attached to the garment with strings? What happens when the strings break?! Yikes!”

Helpful Report

Posted 3 years ago

“i received Girls Long Sleeve Button Front Peter Pan Collar Knit Shirt for girls, where said 100% cotton!!! i was surprise! cheapest quality, shirt polyaster or syntactic, not even looks like cotton! very bad this is Land's End”

Helpful Report

Posted 3 years ago

“Our company has used Lands End Business for many years. They always have great products and complete our order accurately & timely. This year production was a bit slower than usual, understandably with supply chain issies, but they did a fantastic job again. Everything looks great and our order is exactly what we wanted. Thank you Lands End!!”

Helpful Report

Posted 3 years ago

“Ordered item Sept. 17. Right away back ordered. Latest is now after Christmas. Ridiculous but Covid World. Recently got a 60% off promotional code. Asked to have that used on my item. No can do since now item sold out. Asked for credit in amount of 60% off. Roshanda said no. Will not buy from them again.”

Helpful Report

Posted 3 years ago

“Charged me $9 for shipping to me and another $6.95 to send them back because they did not fit. So, $36.35 purchase and a refund of $19.77. I'll never purchase anything from them again.”

Helpful Report

Posted 3 years ago

“Our daughter’s school has used Land’s End for uniforms for as long as we’ve been there. Up until this year, we’ve never had any major issues. They’ve never had super fast shipping, but it’s always been doable. Unfortunately, this year things changed. My daughter started school along with a ton of other students without their uniform orders! We were able to get by since our’s is in 5th and we had leftover from last year…but barely! There were many new students who had to go out of uniform because Land’s End was literally months behind! I had hoped this was short term, but after waiting months on their 20% off sale, I just placed another order because my daughter-in-law a growth spurt and has no coat that fits for school. This order will take 1-2 months to arrive!!! By the time we receive the order, we might not need it. If this continues, I’m quite sure our school will have to find a vendor that can get uniforms to the students in a timely manner.”

Helpful Report

Posted 3 years ago

“Ordered 3 dress shirts, each with the same monogram letters and format. Today I received the shirts and somehow Lands End opted to change the monogram in 2 out of the 3 shirts. Customer service stated that cannot accept returns or correct the error because the shirts are monogrammed, “even if it is their mistake”. I’m sure they are reading from a script, but thus business is quickly going downhill along with the parent company, Sears. If they can’t get an order straight and won’t correct their mistakes, they should already close this place down.”

Helpful Report

Posted 3 years ago

Lands' End is rated 2.7 based on 113 reviews