Lands' End Reviews

2.7 Rating 107 Reviews

39 %

of reviewers recommend Lands' End

Company Reviews

Questions

Metrics

2.7

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Popular Questions:

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How do I contact Lands' End?

Helpful Report

(1 week ago)

You can contact Lands' End by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Customer service was unable to correct the credit card issue, claiming they did not have access to that information. ”

- Boston2023

“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”

- Anonymous

“ Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again. ”

- JD R

Lands' End Reviews

Customer Service - Average