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Lands' End Reviews

2.7 Rating 105 Reviews
40 %
of reviewers recommend Lands' End
Company Reviews Questions Metrics
2.7
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

Popular Questions:

Delivery

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Customer Service

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How quickly does Lands' End resolve customer queries?
Helpful Report
(2 weeks ago)
Greater than 71% of reviewers feedback is Lands' End resolves customer queries within an hour.
Helpful Report
(2 weeks ago)
C-

Customer Service - Average

57.14%
Industry Average
“ Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER! ”
- Viviana
“ Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic! ”
- Anonymous
“ Their customer service is legitimately like robots working off a script and very polite, but absolutely useless/unhelpful. ”
- Diana
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