Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,131 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the purchases made over the past couple of years but am very frustrated why I get contacted after each purchase from someone different claiming to be the business account manager and wanting to discuss our needs. It’s putting me off as seems. Is not genuine but only someone looking for sales commission.”

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Posted 3 months ago

“What a horrendous business to deal with. We purchased a 49 inch wide monitor from these people and eight or so months into having it developed a fault which looked like a single led had gone at the bottom of the screen which caused a shadow which i would have carried on using if I had known what was to come. I called them told them what had happened they said pack it up and they would send a courier I explained no longer had the box so was told wrap it best you can so we got two large boxes and taped two together with duct tape to hold it together and wedged some bits inside to stop it moving around and wrote fragile over the box. The courier came did not have a label to put on which was a concern then I helped him carry the monitor to his van and watched him throw multiple parcels to one side to fit mine in the back. Of he goes I dont hear anything after three days email them to check they have received it nothing then they email say it has been received. Another email to say it will take five days to process then today they call and say that they cannot repair it because it was damaged in transit and blamed me for poorly packing the item. Hold on it was not my issue that the monitor went faulty I did everything asked and this is how I was treated absolutely disgraceful. Stay well away from them horror show.”

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Posted 4 months ago

“Easy to order, quick delivery.”

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Posted 4 months ago

“Prompt delivery and laptop in good condition.”

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Posted 4 months ago

“Excellent laptop for a very good price and with prompt delivery:)”

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Posted 4 months ago

“As expected”

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Posted 5 months ago

“Quick delivery, top value and no problems Cannot say anything else”

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Posted 5 months ago

“All good once we sorted the carrier issue.”

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Posted 5 months ago

“Great price and experience. I paid for standard delivery and it came the next day! As for the service and product, I can’t fault it. Very quick simple ordering process I’ve got what I ordered and I’m very happy with it. A follow up call to assure I’m happy with the sale, in addition an option for health care. I had reassurance too if any problems may occur that they are happy to help Would recommend to anyone in the market to buy from them”

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Posted 5 months ago

“Ordered a mobile phone but it was wrong, returned item which was collected from my home and I had a refund, great communication I will most certainly buy again.”

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Posted 5 months ago

“Superb service. I would highly recommend!”

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Posted 5 months ago

“The s24+ I ordered was a good competitive price. It was easy to order and arrived very quickly, on the day I requested. Customer service very friendly and helpful. Would recommend this company.”

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Posted 5 months ago

“Awful company. Ordered a laptop on ebay for my sons birthday but realised within 10 minutes i'd ordered the wrong one. Messaged them instantly and asked to cancel or change order to the right laptop but they refused and went ahead and posted it. Guess what, it's getting returned..... Avoid them, 0 customer service”

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Posted 6 months ago

“Perfect customer service. I had a problem and it was dealt with and completed in a very short space of time. A refund was arranged and completed within 3 days.”

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Posted 6 months ago

“Still waiting for the goods to arrive or to get a notification from your courier and yet you ask me for feedback. Your chat is not working I have no tracking data online apparently it has been shipped directly from the supplier and I should be contacted by the courier. I booked a next day delivery 2 days after the expected delivery I am still in the dark on the expected arrival of the item. Based on your current performance your service is appalling”

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Posted 6 months ago

“My item was received, in perfect condition, perfectly and safely wrapped, the day after ordering despite me choosing the standard postage and not "next day" postage. Very pleased with this purchase.”

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Posted 6 months ago

“Very happy with Laptop Direct. In the last ten years the only company i buy laptops from for home or business. And while last time there was a hiccup with a delivery, the way Laptop Direct dealt with it was brilliant. Thank you.”

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Posted 6 months ago

“Good quick service great price and quality”

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Posted 6 months ago

“This is my second gaming laptop I have brought from laptops direct and the first one had no issues what so ever and served me very well, recently brought a new gaming laptop and everything was process fast, they called to make sure everything was correct and any special delivery request they could pass onto delivery service. All in all smooth quick easy and hopefully my new laptop holds up as well as the first.”

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Posted 6 months ago

“No issues here. Just a great laptop delivered within 24 hours.”

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Posted 6 months ago

Laptops Direct is rated 4.3 based on 2,131 reviews