Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect customer service. I had a problem and it was dealt with and completed in a very short space of time. A refund was arranged and completed within 3 days.”

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Posted 4 months ago

“Still waiting for the goods to arrive or to get a notification from your courier and yet you ask me for feedback. Your chat is not working I have no tracking data online apparently it has been shipped directly from the supplier and I should be contacted by the courier. I booked a next day delivery 2 days after the expected delivery I am still in the dark on the expected arrival of the item. Based on your current performance your service is appalling”

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Posted 4 months ago

“My item was received, in perfect condition, perfectly and safely wrapped, the day after ordering despite me choosing the standard postage and not "next day" postage. Very pleased with this purchase.”

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Posted 4 months ago

“Very happy with Laptop Direct. In the last ten years the only company i buy laptops from for home or business. And while last time there was a hiccup with a delivery, the way Laptop Direct dealt with it was brilliant. Thank you.”

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Posted 4 months ago

“Good quick service great price and quality”

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Posted 4 months ago

“This is my second gaming laptop I have brought from laptops direct and the first one had no issues what so ever and served me very well, recently brought a new gaming laptop and everything was process fast, they called to make sure everything was correct and any special delivery request they could pass onto delivery service. All in all smooth quick easy and hopefully my new laptop holds up as well as the first.”

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Posted 5 months ago

“No issues here. Just a great laptop delivered within 24 hours.”

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Posted 5 months ago

“Back light failed on my 49” monitor after 19 months since purchase from Laptops Direct. 2 year warranty. Provided video of the fault. Collected monitor and sent new replacement monitor.”

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Posted 5 months ago

“firstclass service and excellent delivery”

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Posted 5 months ago

“I'm happy with the laptop and the service was provided”

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Posted 6 months ago

“good laptop and good delivery, I am satisfied!”

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Posted 6 months ago

“Good quality phone, easy refund and efficient delivery of product.”

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Posted 6 months ago

“arrived as ordered, little slow to some companies”

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Posted 6 months ago

“Very terrible set of criminals and liars. Please do not ever waste your time purchasing any product from there”

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Posted 6 months ago

“Laptop arrived quickly and without complications, was exactly as described and so far, everything is working perfectly fine. Windows 11 is meh, but that has nothing to do with Laptops direct :) so very happy buying from them (again)”

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Posted 6 months ago

“They took my order and money on 24/4. Expected delivery was 10/5. I got an email on the 9/5 telling me they are out of stock and would contact me. I reached out to them on the 10/5 for an updated time schedule and I was informed they would get more stock on the 15/5. Now, on the 15/5 and over 20 days of having my money they tell me my order won't be honoured and if I want the computer I will have to pay more. These time wasters gave me no compensation offer, just a refund. Don't even consider using these cowboys”

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Posted 6 months ago

“Excellent service & product”

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Posted 6 months ago

“Great computer at a good price. Next day delivery.”

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Posted 7 months ago

“no hassle no problems”

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Posted 7 months ago

“From experience I can say that their after sales service was excellent when I had a problem; I couldn't fault it. I would definitely use this company again.”

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Posted 7 months ago

Laptops Direct is rated 4.3 based on 2,118 reviews