Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my laptop on Easter Monday evening. When I checked my emails the following morning I had confirmation of despatch and it was delivered that afternoon. I had not paid for next day delivery! Excellent product, price and service. Thank you.”

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Posted 1 year ago

“Good price and prompt delivery. The monitor works as it should.”

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Posted 1 year ago

“paid next day delivery came before time quoted and lap top I ordered better then I thought it would be for the money like new well impressed and would order from here again defiantly”

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Posted 1 year ago

“We are repeat Laptops Direct customers and always have receive good service.”

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Posted 1 year ago

“Good customer service.”

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Posted 1 year ago

“Fantastic service, Ordered 3:00 p.m. on Wednesday, delivered 09:50 the next day by DPD, the daughter loves her new Asus Vivobook, cracking spec at a great price the extended warranty was a steal.”

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Posted 1 year ago

“Really happy with the laptop so far”

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Posted 1 year ago

“The return was quick and efficient and everything was accomplished without any fuss. I was kept informed all through the procedure. They did good!”

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Posted 1 year ago

“Dealt with my issue quickly and efficiently, no quibble customer service.”

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Posted 1 year ago

“Fantastic service . deliversd the next day well impressed”

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Posted 1 year ago

“Great value and easy to set up”

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Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“Not overly impressed. My first email said my order would be delivered on the 24th. Then another saying 26th. When it didn't arrive on the 26th, their chat session said 27th. At least ordering from Amazon would guarantee the product was with me when they say. Seems one of those places where they promise the moon but give you a burnt out star but heck, as long as they have your money, they'll tell you what you need to hear. Laptops Direct, just be honest about delivery times and where the items are being shipped from. Very poor so far and doubtful I'd use again due to this issue.”

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Posted 1 year ago

“I did not even receive the item yet, and I have been asked for review. I can only say that the amount of trash emails received from this company is horrendous, they also were trying to reach me by phone. Overall experience, not so good though. Hopefully the monitor will be delivered soon 🙏”

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Posted 1 year ago

“Fast delivery as before.”

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Posted 1 year ago

“Monitor arrived quicker than expected and at a reasonable price.”

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Posted 1 year ago

“Refurbished, I always use LaptopsDirect. Battery was excellent condition. Laptop all worked OK. Scratches on lid and no Norton, but didn't matter. Fast next-day delivery.”

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Posted 1 year ago

“Trying to upload this on the Custermer service order page .. Just so you all know.. i am Happy.. with Laptops Direct.. i send everyone i know here.. However.. Hello.. just so you know i have had some Great equipment over the past 6 years .. trouble is.. This time around the HDD replacement for my cctv dvr on arrival is not working.. tried it in my pc also and its completely dead.. it has also what seems to be a melt mark on the back of the 8pin socket next to the sata power plug.. it is sadly dead on arrival.. i have just installed a seagate 1 terabyte .. and its now recording normally, On the Electriq CCTV system i purchased from you is Excellent.. the whole Unit.. Love it.. How do i go about sending the HDD back and getting a refund ? Many thanks Neil.”

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Posted 1 year ago

“I ordered a monitor on Friday teatime, used next day delivery and I had the monitor before lunchtime on the Saturday Service was first class and monitor arrived in perfect condition. Happy customer”

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Posted 1 year ago

“Be extremly cautious if you order an expensive laptop and need to return your order to Laptop direct. I returned my laptop on 9th Jan 2024 with the return label issued by Laptop Direct, but now I'm told the laptop was returned to their old site so they cannot process my refund. I will have to get the laptop back and deliver it to the new site. I followed all the official instructions from Lapdirect in my text message and email, but after 3 weeks of constantly chasing-up with the customer service team, I now had no refund and no longer the order. The customer service team has been given all the return delivery labels I got in my email, the text message instructions and all related emails but they still refused to help (agent MARY DEMETERA). I had no choice but had to contact my bank to do a charge back.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,156 reviews