Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online customer service chat was helpful. The laptop arrived the next day. Very pleased with the service I received!”

Helpful Report

Posted 1 year ago

“Their prices are competitive. The charging cable in the box with my new Pixel phone didn't work. I contacted Laptops Direct Customer Service and they responded quickly and were happy to pay for a new one”

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Posted 1 year ago

“First time I've dealt with "Laptopsdirect". Very pleased with prompt delivery of new laptop. Delighted by receiving telephone call from 'customer services' asking if all was ok and offering telephone contact if required. Thankyou”

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Posted 1 year ago

“ive had a bit of a bad experiance with my order-and let me say it wasnt laptops direct fault-DPD the courier they used to deliver my parcel are absolutely useless ive had several items posted to me by DPD and every time its been a bad experiance .Laptops direct have kept me informed all the way so no blame on their part.”

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Posted 1 year ago

“Needed a new ipad to replace an ageing and unreliable IPad air 2 and found a refurbished Ipad 10th Gen at a very good price, delivered very prompt, everything in the sealed box and working perfectly, very happy with purchase from Laptops Direct.”

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Posted 1 year ago

“Super quick delivery.”

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Posted 1 year ago

“I was looking for a new laptop (other one has broken screen in danger of falling apart) Daughter in law recommended a laptop which happened to be on the Laptops Direct website. Decided to order and also took the UCover which was detailed. Laptop due to arrive next day and got message with time next day. 12 - 1. Arrived 12.30. Packed well, no damage. Daughter in law had offered to do the set up and transfer of files, so I just plugged the laptop in to charge it. Received a call from Laptops Direct to explain that there was another monthly cover I could take which may be more beneficial than the Ucover, which they could refund. Needed to be done within 7 days of delivery, so I said I would think about it. Daughter in law completed the set up for me and just need to get used to Windows 11, having had Windows 10 for some years. Contacted customer service and asked to make the switch from Ucover to the monthly cover. Very polite service and just awaiting the Ucover refund as promised. I spoke to Zayd Ismail on both occasions and he was very polite and explained things well. NB: I was not 'cherry picked' as per the pop up note. There are very few companies that don't ask for feedback now, but I was happy to give feedback. When I purchase something new, I do tend to look at previous reviews to get an overall view of the customer service and products.”

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Posted 1 year ago

“Very happy.. I have a direct contact at laptops direct and I am kept up to date on deliveries. Very good pricing. Can’t really fault them as a business.”

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Posted 1 year ago

“Had slight issue with CCard, which was resolved, ordered phone Friday mid afternoon, delivered within 24 hours, brilliant.”

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Posted 1 year ago

“First class service! Cannot recommend this company enough - competitively priced and quick delivery.”

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Posted 1 year ago

“No issues with order. not cherry picked as this did popup saying. first order with them and updated on each state of the process. Not had any issues with the monitor so not had to contact support, so this review is based on just the order and delivery of the monitor.”

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Posted 1 year ago

“Bought my third LG DUALUP (the other two from different suppliers). Laptops direct was the best price and quickest delivery 😄”

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Posted 1 year ago

“Excellent after-sales customer service.”

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Posted 1 year ago

“Easy website, simple to order and good email communication with update on your order. I found the cheapest price for the same quality item on this site. Have used on various occasions and always good service.”

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Posted 1 year ago

“Good price delivered promptly”

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Posted 1 year ago

“Fast delivery. PC seems as advertised.”

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Posted 1 year ago

“I bought a monitor just over a year ago and the screen suddenly died whilst i was doing some work. The monitor had a 2 year warranty, so I got in touch with laptops direct and told them what happened, their response is pretty quick and the return was very painless, they basically arranged a pickup from my home the following day, a week later and I get a new replacement monitor. If you're concerned whether these guys are legit, I wouldn't worry, I've bought a number of items from them to this date and only the monitor had to be returned. 10/10 would recommend!”

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Posted 1 year ago

“Excellent service. Delivered next day. No complaints.”

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Posted 1 year ago

“Goods arrived when expected, good price. Happy with the service.”

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Posted 1 year ago

“Very competitive, fast delivery and excellent service.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,156 reviews