Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,131 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back light failed on my 49” monitor after 19 months since purchase from Laptops Direct. 2 year warranty. Provided video of the fault. Collected monitor and sent new replacement monitor.”

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Posted 7 months ago

“firstclass service and excellent delivery”

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Posted 7 months ago

“I'm happy with the laptop and the service was provided”

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Posted 7 months ago

“good laptop and good delivery, I am satisfied!”

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Posted 7 months ago

“Good quality phone, easy refund and efficient delivery of product.”

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Posted 7 months ago

“arrived as ordered, little slow to some companies”

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Posted 8 months ago

“Very terrible set of criminals and liars. Please do not ever waste your time purchasing any product from there”

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Posted 8 months ago

“Laptop arrived quickly and without complications, was exactly as described and so far, everything is working perfectly fine. Windows 11 is meh, but that has nothing to do with Laptops direct :) so very happy buying from them (again)”

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Posted 8 months ago

“They took my order and money on 24/4. Expected delivery was 10/5. I got an email on the 9/5 telling me they are out of stock and would contact me. I reached out to them on the 10/5 for an updated time schedule and I was informed they would get more stock on the 15/5. Now, on the 15/5 and over 20 days of having my money they tell me my order won't be honoured and if I want the computer I will have to pay more. These time wasters gave me no compensation offer, just a refund. Don't even consider using these cowboys”

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Posted 8 months ago

“Excellent service & product”

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Posted 8 months ago

“Great computer at a good price. Next day delivery.”

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Posted 8 months ago

“no hassle no problems”

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Posted 8 months ago

“From experience I can say that their after sales service was excellent when I had a problem; I couldn't fault it. I would definitely use this company again.”

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Posted 9 months ago

“pleased with Chromebook. Brilliant delivery!”

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Posted 9 months ago

“First class. Arrived following day. Keyboard was missing its dongle. I phoned and a replcement was dispatched and it arrived the next day.”

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Posted 9 months ago

“Ordered my laptop on Easter Monday evening. When I checked my emails the following morning I had confirmation of despatch and it was delivered that afternoon. I had not paid for next day delivery! Excellent product, price and service. Thank you.”

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Posted 9 months ago

“Good price and prompt delivery. The monitor works as it should.”

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Posted 9 months ago

“paid next day delivery came before time quoted and lap top I ordered better then I thought it would be for the money like new well impressed and would order from here again defiantly”

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Posted 10 months ago

“We are repeat Laptops Direct customers and always have receive good service.”

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Posted 10 months ago

“Good customer service.”

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Posted 10 months ago

Laptops Direct is rated 4.3 based on 2,131 reviews