Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“pleased with Chromebook. Brilliant delivery!”

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Posted 7 months ago

“First class. Arrived following day. Keyboard was missing its dongle. I phoned and a replcement was dispatched and it arrived the next day.”

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Posted 8 months ago

“Ordered my laptop on Easter Monday evening. When I checked my emails the following morning I had confirmation of despatch and it was delivered that afternoon. I had not paid for next day delivery! Excellent product, price and service. Thank you.”

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Posted 8 months ago

“Good price and prompt delivery. The monitor works as it should.”

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Posted 8 months ago

“paid next day delivery came before time quoted and lap top I ordered better then I thought it would be for the money like new well impressed and would order from here again defiantly”

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Posted 8 months ago

“We are repeat Laptops Direct customers and always have receive good service.”

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Posted 8 months ago

“Good customer service.”

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Posted 8 months ago

“Fantastic service, Ordered 3:00 p.m. on Wednesday, delivered 09:50 the next day by DPD, the daughter loves her new Asus Vivobook, cracking spec at a great price the extended warranty was a steal.”

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Posted 9 months ago

“Really happy with the laptop so far”

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Posted 9 months ago

“The return was quick and efficient and everything was accomplished without any fuss. I was kept informed all through the procedure. They did good!”

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Posted 9 months ago

“Dealt with my issue quickly and efficiently, no quibble customer service.”

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Posted 9 months ago

“Fantastic service . deliversd the next day well impressed”

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Posted 9 months ago

“Great value and easy to set up”

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Posted 9 months ago

“Quick and efficient”

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Posted 9 months ago

“Not overly impressed. My first email said my order would be delivered on the 24th. Then another saying 26th. When it didn't arrive on the 26th, their chat session said 27th. At least ordering from Amazon would guarantee the product was with me when they say. Seems one of those places where they promise the moon but give you a burnt out star but heck, as long as they have your money, they'll tell you what you need to hear. Laptops Direct, just be honest about delivery times and where the items are being shipped from. Very poor so far and doubtful I'd use again due to this issue.”

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Posted 9 months ago

“I did not even receive the item yet, and I have been asked for review. I can only say that the amount of trash emails received from this company is horrendous, they also were trying to reach me by phone. Overall experience, not so good though. Hopefully the monitor will be delivered soon 🙏”

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Posted 9 months ago

“Fast delivery as before.”

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Posted 9 months ago

“Monitor arrived quicker than expected and at a reasonable price.”

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Posted 9 months ago

“Refurbished, I always use LaptopsDirect. Battery was excellent condition. Laptop all worked OK. Scratches on lid and no Norton, but didn't matter. Fast next-day delivery.”

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Posted 9 months ago

“Trying to upload this on the Custermer service order page .. Just so you all know.. i am Happy.. with Laptops Direct.. i send everyone i know here.. However.. Hello.. just so you know i have had some Great equipment over the past 6 years .. trouble is.. This time around the HDD replacement for my cctv dvr on arrival is not working.. tried it in my pc also and its completely dead.. it has also what seems to be a melt mark on the back of the 8pin socket next to the sata power plug.. it is sadly dead on arrival.. i have just installed a seagate 1 terabyte .. and its now recording normally, On the Electriq CCTV system i purchased from you is Excellent.. the whole Unit.. Love it.. How do i go about sending the HDD back and getting a refund ? Many thanks Neil.”

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Posted 10 months ago

Laptops Direct is rated 4.3 based on 2,118 reviews