Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and only the computer has turn up, still waiting for the printer, otherwise very happy with the quick delivery”

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Posted 1 year ago

“Excellent service. Delivered next day. No complaints.”

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Posted 1 year ago

“Goods arrived when expected, good price. Happy with the service.”

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Posted 1 year ago

“Very competitive, fast delivery and excellent service.”

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Posted 1 year ago

“Very happy with the purchase”

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Posted 1 year ago

“Good price and fast reliable delivery on my iPad purchase”

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Posted 1 year ago

“Laptops direct are excellent customer service is prompt and next day delivery was awesome all round 10 out of 10 will buy again”

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Posted 1 year ago

“Great service, arrived quickly and on time.”

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Posted 1 year ago

“Great service and quick delivery thank you”

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Posted 1 year ago

“Had two orders both delivered on time Great service as always thanks to all at laptops Direct”

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Posted 1 year ago

“The delivery and price are good, but it never stated the windows was educational, if i was aware i wouldn't of bought it and it can't do nothing its quite rubbish”

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Posted 1 year ago

“I would avoid if you want a Saturday delivery. Ordered a phone one week in advance for a Saturday delivery. Had an email to say thr item was dispatched on Friday but no tracking information was provided. Waited in all day Saturday for the item and it failed to arrive. Sent a message asking for an explanation to he told I would have to wait 24 to 48 hours for it to be investigated, still no idea where my new phone is!!!”

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Posted 1 year ago

“Great price , very good delivery arrangements and price compared to say currys £45 laptops direct £14.97 👍”

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Posted 1 year ago

“Good price but truly appalling customer service - avoid. Ordered a Microsoft Surface 7 on line for next day delivery. Called the sales line to confirm next day delivery. Item didn't arrive next day nor 5 days later. Was told it wouldn't arrive until the end of the month and that I should cancel that order and re-order for next day delivery. Only they didn't cancel the order - it still didn't arrive next day but eventually two turned up. I am now left £700 out of pocket with a device I don't need and that they have refused to take back. Hours of my life trying to sort this out completely wasted.”

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Posted 1 year ago

“Quick friendly assistance, prompt feedback, speedy delivery, wide choice of products to choose from”

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Posted 1 year ago

“Excellence in all areas. I have purchased from this company a number of times and they have practised what they preach.”

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Posted 1 year ago

“Quick delivery, good price”

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Posted 1 year ago

“I found the phone I wanted at a very competitive price. It arrived the next day even though I'd paid for a slower delivery. I would happily use this company again. Everything went very well, thank you.”

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Posted 1 year ago

“Customer service, delivery time.”

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Posted 1 year ago

“Two Macbook Air laptops delivered very quickly, and at an excellent price. What's not to like?”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,118 reviews