Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“contacted me to ask about extended warranty before laptop even arrived and when it did it wont turn on so not a good start n”

Helpful Report

Posted 1 year ago

“Had to return an item, customer service where very helpful and helped me with my issue.”

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Posted 1 year ago

“Fast efficient service. I ordered an Acer Laptop at what looks to be very competitive price and it was delivered next day”

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Posted 1 year ago

“Bit lost with all the emails been delivered will deliver ???”

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Posted 1 year ago

“Easy to use and very quick service”

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Posted 1 year ago

“laptop feels like a new machine”

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Posted 1 year ago

“Ordered two monitors and a PC. Great service good advice sensible price and next day delivery all as promised. 5 star service.”

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Posted 1 year ago

“Delivery was Ok. However computer developed a minor fault (2 keys not working) and we sent it back for the 'ucover' service (laptops directs own warrantee service) to repair - has currently taken over six weeks and despite numerous calls to them (we have had no outward communication from them) we are still waiting on a part with no expected date for the repair to be completed and no efforts by them to sort things out - far from idea given this is a child's school computer and mid GCSEs. Dont use this 'service'. I do not recommend them.”

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Posted 1 year ago

“Quick efficient service from the start wide choice and helpful info”

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Posted 1 year ago

“Great price on the product and arrived on the day requested. Good comms to keep me updated.”

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Posted 1 year ago

“Only needed a basic laptop for a client, and Laptops Direct had the widest choice. Good price and quick delivery. Highly recommended.”

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Posted 1 year ago

“Everyt hing was fine until the laptop was delivered. Outer packaging was intact, however the box containing the laptop had obviously been opened before. The seal was broken and inside the power adaptor was no longer in it's plastic wrapping. To be fair, the PC did not look like it had been taken out of it's packaging, but who knows what had happened to it. I did raise a support call, with the promise of a reply within 24 hours. Got no response, which is disappointing. PC seems to be fine, but would have preferred it to have been unopened.”

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Posted 1 year ago

“Website wouldn’t take my payment but called and was sorted very quickly. My product arrived sooner than expected.”

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Posted 1 year ago

“Great delivery and response following my after sales issue.”

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Posted 1 year ago

“Very happy with my purchase. Arrived earlier than expected courier driver really excellent. Thank you.”

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Posted 1 year ago

“First time buyer. Customer service very good. Delivery as stated. Brilliant overall service.”

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Posted 1 year ago

“Good product as described and delivered on time.”

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Posted 1 year ago

“Good secure delivery but.. Advert was stating next day delivery . Just be honest please ? Both products arrived within 10 days which for the type is expected .”

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Posted 1 year ago

“Happy with the process. My laptop arrived promptly. Customer service was good. No issues.”

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Posted 1 year ago

“I bought an Amazfit GTR 2 smartwatch. My research showed me that newer versions of this item had not really changed that much and the price LAPTOPS DIRECT was offering the unit had was excellent value even including the P. & P. It came on the day as specified with good tracking from DPD. I purchased directly but to my surprised the LAPTOPS DIRECT system allowed it to use my details as Amazon which saved a lot of hassle logging in etc. The AMAZFIT GTR 2 is proving a very buy.”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,118 reviews