“A package was delivered at an unacceptably late hour. The delivery guy rang the doorbell 18 times between 10:27pm-10:30pm (the SimpliSafe doorbell kept count). My husband and I were both asleep already, as he has to get up early for work and I'm 38 weeks pregnant and need as much sleep as I can get. By 10:30pm, why couldn't it have just been delivered this morning instead? We were panicked that there was some sort of emergency happening.”
“Where is my package
The delivery person claimed to have delivered my package on 12/21/23. at 10:27, I immediately went to check and there was no package. But there was no delivery man who entered the building between 10:00 and 11:00. Checked on cameras They do not provide any proof [ Visual Proof of Delivery ] that they delivered the package. Trying to contact customer service via phone is IMPOSSIBLE. It doesn't matter what time you call, they're always experiencing high call volume and NEVER answer. You send an e-mail, you get no reply. What is this?? This is fraud and theft like I have never experienced before. They are so dishonest and simply steal packages. I opened the case on December 21, 2023. at 11:46 Case number: ******** There was a two-day "investigation" after which they said that the package was lost and that the seller should be contacted.”
“Deliver guy threw the package against my front door. Caught it on my ring camera. The previous delivery was delivered to my neighbors house a few houses down. I filed a complaint & never got a response. My neighbor saw my address & delivered it to me, otherwise I would never have received my package. There delivery people are horrible!!!!”
“Why they still in Business is beyond me....Thieves, Liars, More than once I,ve had plenty of BS from them and Companies like Amazon, Fashion Nova still use them to ship our items....Deplorable! I can't stand them!”
“If I could leave zero stars for LaserShip I would because this is the worst delivery service in the world! I placed an order from Bath and Body Works and the order had to be broken up into 2 boxes. This horrible company delivered the box with the last amount of product in it and marked everything as delivered. Someone needs to look into this company for theft because too many people have had packages go missing and there is no way that they could all be getting “lost” in translation.”
“I ordered from Macy’s, and Macy’s used their service to deliver my package. I have never received the package. The funny thing is that my family was outside at the time they said the package was delivered. However, they never came to deliver the package. I do not know why Macy’s or other companies use them those crooks.”
“Such a very bad experience about delivery from Ulta beauty by Lasership. I losts my package . Even after delivery they didn’t sent me any email that my package delivered .”
“For the seconds this month, LaserShip delivered my packages to somewhere other than my house. Yes, they include a delivery photo in their tracking but guess what? Neither photo was my front door! One order was from WalMart and the other from JC Penney. Why would these companies use such an awful, awful shipper?”
“Ordered a part for my truck from Summit Racing which is being delivered by LaserShip.
They state they tried to deliver the package to me (a business on a main road, easy address, can't miss it) at 2:02pm but they said the business was closed. It's 2:26pm and i've been sitting here staring at the door. They don't even try to deliver. Considering never ordering from Summit again if they don't dump this worthless company.”
“0 stars. I have had at least 3 packages that have been opened and items have been stolen. The box is then either "retaped" with small pieces of scotch tape (laughable) or one time it was just folded over. I complained to the company I ordered from that they Lasership is stealing from them. They said they were "looking into it". Next time I order it's coming from Lasership. Really?? Are they that cheap to ship? They stole some expensive items and of course left the cheap stuff.”
“ZERO stars!!!!!! This company should be shut down!
Got email with log that package was delivered at 2:30 and then also at 5:30 pm. Never received my package and contents were extremely expensive. Submitted a claim only to have them state they could not find it and to reach out to the seller. This company is a complete joke. Customer service is non existent; pretty sure it's all automated.”
“This service deserves no stars. This is at least the tenth time this year a package they supposedly delivered to me was lost or never delivered. I find that if you get an email from them saying a package was to be delivered on a prior day, you’re screwed. If two or more days have passed your package is history. It seems they can only do so many packages in a day, so if your package was supposed to be delivered two days ago. Forget it. It’s gone.”
“I ordered items from Nordstrom - 3 of which were to be delivered by LaserShip. All shipping notifications say the items have been delivered and I have not received anything.”
“A package was delivered on the porch around 9:00 at night.
The driver put the package at the front of the porch where it wasn't protected from the rain and the contents were destroyed.
We contacted the company and all they were concerned about is the package was delivered. They didn't care that the driver had put it where it could get wet.
Other companies that we've had deliver boxes will put it up towards the door where the overhang were protected from getting wet or they'll put it in a plastic bag..
The worst part of this is how the company reacts to it. They do not care that your package was ruined.
I encourage other companies not to use this company to deliver your products because of the poor delivery service and the way they take care of the end user.”
“A package that showed an expected delivery date to my home of 9/20/23 arrived at the Romulus, MI facility (15 minutes from my house) on 9/20 at 2:00am.
I have still not received it.
Today is 10/3.
I had been in communication with Lasership the week of 9/25.
I was told by them that my package was lost and received a refund from the store.
Then, on 10/1, I received an email from Nordstrom that my package had been delivered. The tracking number on Lasership's site also indicated the package was delivered on 10/1.
I never received it.
I contacted Lasership on 10/2. They said they'd investigate.
I received another email on 10/2 from the store, indicating that the package had been delivered and I would be charged for the item.
I have still not received the package and I no longer need it (the event I wanted it for already happened).
So now, I am left dealing with both Lasership and Nordstrom to try and figure out what is going on to ensure I am not charged for a dress I never received. Lasership's AI customer support via text is a pain in the butt.
They seem extremely disorganized.
I would never knowingly ship with them.
I only contacted Lasership on my own because the Nordstrom rep I was chatting with online kept told me she couldn't do anything until 10/3, which was after the date I needed the dress that was supposed to arrive by 9/23 when orders (expected delivery date, per tracking number was moved up to 9/20).
Very frustrating experience - all due to Lasership, whose location in 15 minutes from my house, who received the item at their factility at 2:00am the day it was expected to be delivered to my house. 13 days later, still no package, they told me it was lost, but at the same time are indicating that it's been delivered.
Tracking Number: 1LS72955992Y3LA”
