“Not happy with the new bondage! Every time I have apply the bondage and the lashes they always come off with in about two hours of apply them. I have reapply and still they come off. At the end not happy with this.”
“I would not recommend this system. It’s difficult to use, hardly lasts longer than strips, and the worst part is you’ll have to pay to ship everything back and THEN be charged $18 dollars for nothing. I do NOT recommend.”
“The bond wasn't very strong. I could see lashes were coming out on the second day I put on. and it didn't last long. Washed it off and put on again, this time only lasted a day... wasted my $200”
Hi! I am so sorry to hear this! Since our bond is unique and different from other lash bonds this can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hi! Oh no! We are so sorry you never received your order. Please email us at concierge@lashify.com therefore, we can assist you in looking for your package!
“I was insulted, I received a Damaged package from FedEx, filed a claim, was told by FedEx the claim was going to be sent in the mail and pay to y’all, and the lady in The customer service , with Lash’s sent me an email and said I need to pay shipping and handling to send back the package that FedEx is already paying for and for the shipping and handling it full, because of the damage property!! She advised me ya’lll will not give me my money back, unless I pay shipping and handling again to send back a damage package with tracking number that FedEx is sending out a whole refund for now please explain to me why should I have to pay out of my pocket to send back a package that I spent $11 to have delivered early, That was totally damaged and opened so y’all do not do good business and I’m filing a dispute with my credit card company that ya’ll are trying to get paid by FedEx and you want me to send the package back at my expense , FedEx claim department advise me they’re sending you something in the maill to fully reimburse lashify for my damaged package that was opened!! And if you wanted the package back that y’all would send me a label from y’all for me to send the package back and that I did not have to pay for no shipping and handling to send it back because , Fedex Filed a insurance claim , and approved For y’all to be fully to be reimbursed! Thank you Lynn Johnson 678-780-2815”
“I love the concept. The lashes did not stay on, I am not new to lash extensions or straps so know to have clean lashes and to prep them. They fell of in 1 night. The lashes themselves (while I know they aren't made to be reused) disintegrated when I tried to reapply the next day. I bought more lashes that are reported to be more sturdy but so far I'm concerned that I've invested in a system that won't work for me.”
“After seeing them on a friend, I was so eager to try,
. I watched a ton of YouTube videos and got on the FB page and then I ordered! After everything, I couldn’t get them to look right or stay on. It was so frustrating.”
“I was excited to order lashes from lashify. I received great reviews from friends. When I got my own set I was highly disappointed. I followed the instructions thoroughly. First, the whisper lash bond arrived dried out and I had to get a courtesy replacement tube from the customer service department. Secondly, while removing the lashes with the melt away remover the lashes started to break apart. I take my time and remove them slowly but that has not seemed to help. I am one to take care of things and don't understand why both sets of lashes (i ordered the 12m & 14m) have fallen apart already. I've used them once. This was a waste of $200 and I am very disappointed. I will never purchase from lashify again.”
“Ugh, I was so excited about this. Ordered a control kit with extra lashes. Watched every video. Went step by step, tried all week. Can’t get them on right, they look awful.”
Hello!
We are very sorry to hear about your experience! We are absolutely here to help you with your application method and longevity. We offer a complimentary one on one with a Lashify Educator who can further assist you with the personal session. Our top priority is to help you be successful with your application. Please reach out to us at concierge@lashify.com for further assistance.
Thank you!
Hello!
We are very sorry to hear that your package was damaged. This is no typical and we are happy to help you resolve this matter. You can reach out to us at concierge@lashify.com for further assistance.
We hope to hear from you soon! Thank you.
“It would be nice if you responded to the question I asked about the whisper lite and bondage tubes where the stopper comes undone from the tube and is a goopy mess! Two so far have done this and no response to my post.”
“Struggling to put on, I feel like the glue don’t even stick at all, I have follow the instructions still not been successful not worth money to buy so seat on side never used it I bough them not even a month olds so sad. It doesn’t work for everyone thou”
Hi Jessica! I am so sorry to hear this! Sometimes there may be a slight application fix that needs to be made and you can achieve longevity! Our system is different from others which can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
“Extremely dissatisfied with this company’s service. I’ve never had such an unpleasant experience returning an item that did not work for me. Not only was i not able to return the entire purchase (one of the items which was unused “was not returnable”), but i had to pay $18 to send it “fee” plus the fee i paid at the post office to ship. The worst part is that there was no flexibility at all… no way around it. first and last time shopping with lashify.”
