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Lawn Love Reviews

4.4 Rating 570 Reviews
85 %
of reviewers recommend Lawn Love
Company Reviews Metrics Info
4.4
Based on 570 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read Lawn Love Reviews

About Lawn Love:

If you're looking for the very best in lawn care services, you've come to the right place.

Here at Lawn Love we do things differently. We take a high-tech approach to a traditionally low-tech sector. We are revolutionizing the lawn care industry.

Your experienced Lawn Love provider will combine innovative and time-tested methods to deliver the most verdant and neighbor-envy-inducing results possible.

Lawn care is a science, and we at Lawn Love pride ourselves in being on the cutting edge of the industry.

We don't believe that one size fits all. Every lawn is unique and has its particular challenges with regard to climate, grasses, growing seasons, and soil varieties. Lawn Love's deep industry experience allows us to provide a scientific approach to deliver the best results possible.

Visit our website to get your free online quote today.

Visit Website

Phone:

(800) 706-4117

Email:

charlotte@lawnlove.com

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W Stephens
Verified Reviewer
“I can't begin to express the level of my frustration. --Mowing completed but left bags of clippings despite what I asked for -- Minimally and poorly done hedge trimming, and no cleanup despite my request --HORRIBLE lack of communication with customer service who seems clueless at best and completely unresponsive at worst --ridiculous overcharge ($215) for services quoted at half that price, and no heads up from the provider that the cost might be more --absurd scheduling (again Customer Service issue) where someone was going to come THE NEXT DAY to cut my grass after it had actually been mowed I disputed the overcharge with my bank, and will continue to advise anyone that there is something wrong with the 'company'.”
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S
Verified Reviewer
“Unfortunately, the lawn services I signed up for were never executed. I paid for 3 lawn cuttings and only had someone show up 1 time and they cut only 70% of my front lawn. The website is great but doesn't provide any type of number to call in for support so you are limited to the choices they provide. I was offered a $15 credit each time there was a no show. They never came out and cut the lawn though. So, I kept paying $50 each time for services that were never provided. I created a ticket after the first missed services and it was responded to quickly, but then my response to them was never responded to. Still have not been able to get someone on the phone in order to have my CC info removed. So overall, incredibly strong on the software side, but seem to be lacking on the service side. Likely just don't have the human capital to take care of their customers.”
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C
Verified Reviewer
“The Reviews that they currently have are not ligit Reviews, thats how they capture you in , this company are Scammers, they set up a date to do your services, and never shows up to do the lawn care , have your credit card information, when calling about what happened they do not know nothing , it took me 2 days to find someone there to cancel my credit , and remove my credit card from there file….****DO NOT DO BUSINESS WITH THEM******SCAMMERS YOU Will SEE******”
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A
Verified Reviewer
“signed up for service. I get a text asking to review the work done about a week later. Go outside to find none of the services that were charged were even done. Call customer service and get it sorted out. Turns out the "pros" went to some other address and did every service requested. Get the services rescheduled. Grass and yard has become overgrown at this point. The window of service comes and goes. Still no work has been done. Gets rescheduled again. After three weeks of getting the run around still no work has been done. Canceled my account and will never do business with this company again.”
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J Ottaway
Unverified Reviewer
“Service was absolutely horrible. I scheduled a service 4 times and never showed up. The crew member never answered my emails. I can’t write a quality review because they never come.”
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J Selton
Verified Reviewer
“This is the third time I’ve used Lawn Love. They’ve done an excellent job all three times and their price is very reasonable. I also find their customer service to be very pleasant to talk to. I will continue using their service.”
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N
Verified Reviewer
“I tried using lawnlove. The first time was a no show. Then I was supposed to get a new crew. The second time my scheduled time was moved out to 19 days after the previous no show- and they didn’t show up to mow. I had to cut my travel show to get home to cut the grass myself. This company is horrible. I canceled my account after being a new customer with two no shows.”
Helpful Report
C
Verified Reviewer
“Horrible customer service. I was scheduled for service and no one came. Called 2 days later was told that they had to find a new provider and would contact me within 24 hours. No one did. One week later still no lawn mowed and now I will pay extra for a longer cut of grass to go anywhere else. When asked when i would be getting my lawn mowed was told they don't know. Would never refer them to anyone”
Helpful Report
J Gray
Verified Reviewer
“Hired them this past summer (2021) and the service was actually okay. However in Dec 2021 I told them I was pausing service due to the fact that it was raining and the grass wasn't growing a lot in the winter. I told them that I would let them know when they could start up again. Today I found this new charge on my personal checking account (see screen shot). Tried calling the number listed - it's some bogus number. Please, go ahead and try it! it's some conf number not to the business. So I found their phone and called and they said "we sent an email. we can't cancel". I said, there was no service and I didn't ask to be started up again. They repeated over and over that they sent me an email. Sorry that's not okay - I didn't get their email. It's still raining occasionally here and I didn't ask for them to start up again. ALSO, the rate went up without notification and it looks like the business originally in San Diego was sold to some gig in Texas. I had to call my bank to dispute charges. Be careful about who you give your card info to - If you want to cancel or pause, they don't honor it. They'll have your card info and charge you whether you had service or not!!!! Lesson learned. Learn from me. I'll be hiring someone local and paying in cash next time.”
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C A
Verified Reviewer
“Ryan is always prompt, professional, and courteous. He always takes his time and does an excellent job.”
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S Beasley
Verified Reviewer
“I had my first scheduled lawn mow today and it was a complete mess!! the crew that they sent out cut the grass half way in other words some of the grass was left un-cut and their idea of clean-up was to blow all of the debris over in front of 3 of my neighbors houses so I had to go out after they left to clean all of that. I was so disappointed. The person that I spoke to on the phone assured me that they had certified crews and that was a total lie!! My yard now looks and is half finished. I canceled my service as soon as I saw the work they did. This is the world we live in today l tell you it is soooo sad. And to think they charged me a total of $110.00 because I wanted 4 bushes trimmed which they did not do well.”
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R D Tate
Verified Reviewer
“Frank and crew did a great job knocking down my weed heavy yard. I plan on calling him again”
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C G
Unverified Reviewer
“I scheduled a hedge trimming and they changed the date on me, then show up 3 days later after dark! Take a few pictures and then say they need to more than double the original quote, due to more bushes than they thought. So many things wrong here! Why would they show up to do hedge trimming after dark in the first place! Then they can’t stick to the original quote! I’m glad o never gave them credit card info! I can call myself lucky there”
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Anonymous
Unverified Reviewer
“Please do not use this company. They're a rip off! The sent a guy to aerate my lawn and missed half of the lawn and his machine didn't work on the rest. The refused to fix it! Please see picture of a hole that is barely aerated. Not deep!”
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J
Verified Reviewer
“NO ONE answers the phone! If you call you will be put on hold for 5 minutes and then they will say you can ask for a callback. If you ask for a callback, the robot will call you back but then there will be dead silence and no one will ever answer the phone. If you decide not to get a call back and wait you will wait at least 45 minutes and then you’ll be hung up on. The worst, absolutely worst customer service I have ever dealt with in my life. Avoid this company at all cost! They also do not answer emails. If you send them a message it will come right back to your email address and they will never write you.”
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J
Verified Reviewer
“I scheduled Lawn Love to aerate and overseed my lawn 3 weeks prior. They never showed up. Come to find out THEY CONTRACT OUT ALL THEIR WORK! They claimed none of their contractors picked up the work. WHAT A JOKE! DO NOT USE THIS COMPANY!!! Total waste of my time while they didn't have the decency to call prior, to say no one would be there for my appointment after I took a day off of work.”
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W
Unverified Reviewer
“charge my card and never show up. Impossible to contact any one helpful.”
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Anonymous
Verified Reviewer
“They set up my service and scheduled a pro to come out. They cancelled several times before emailing me that they couldn’t provide service in my area due to a shortage of workers. There l are 100’s of landscapers in Scottsdale. Why schedule a service when you don’t have enough crews who can support. They push for you to sign up and schedule a time for your service but then they don’t show up. Don’t offer service in an area you can’t support. Especially for an easy service such as mowing lawn.”
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Anonymous
Unverified Reviewer
“Why are you not paying your contractors?? I have heard some have not been paid for over a month despite you collecting money from the customers!!”
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J Dier
Verified Reviewer
“My yard was a mess - what I call "natural Colorado". Just weeds in the back yard which I don't maintain because it is my dog's habitat. But it was out-of-control. Lawn Love did a fantastic job.”
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Lawn Love is rated 4.4 based on 570 reviews
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