Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

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“Bought a glazed interior door. Price was very good as was communication and delivery.”

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Posted 9 years ago

“Perfect transaction, the best price I could find, anywhere ! as described, superfast delivery and..... free delivery, unbeatable.”

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Posted 9 years ago

“hppy with the service and product”

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Posted 9 years ago

“Door arrived on time. Excellently packaged with no damaged. Very good product. Would use this supplier again.”

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Posted 9 years ago

“Very good product, very competitive price and good delivery service. Satisfied customer, many thanks.”

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Posted 9 years ago

“Very good service and excellent prices - I particularly like the way that you include delivery in the pricing. I haven't yet opened the packing as the weather is not right yet for hanging new doors!”

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Posted 9 years ago

“I recently brought a hard wood front door frame it came on time and not damaged . I ordered it over the phone and the young lad I spoke to was very helpful and curious .”

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Posted 9 years ago

“We bought it and paid for it way back in January, and still haven't received it!”

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Posted 9 years ago

Thank you for your feedback Peter. Can I firstly take this opportunity to apologise for the inconvenience caused by this delay. The product on your order was out of stock with the supplier at the time, we would usually make contact as soon as possible via email or telephone to update you on any stocking issues. I sincerely apologise if this was not the case for your order. The order has since arrived into us from the supplier, which has been dispatched today for delivery tomorrow, as per your conversation with a member of the sales team. Can I also apologise again for any inconvenience we have caused. Kind regards Shaun

Posted 9 years ago

“Good comms and service,great quality item.”

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Posted 9 years ago

“Good product at a good price and helpful when contacted. BUT much longer delivery than stated on the website and I had to do the chasing as to where my delivery was. Leaders never rang me with an update.”

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Posted 9 years ago

“Good quality doors, delivered on time, well packaged, would use again”

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Posted 9 years ago

“Furniture we ordered is very good but each time I have contacted customers services by online chat, I have not been very happy. On 3 occasions I have been promised a call back but it never happened and meant I had to go back online and re submit my questions. I also had on order cancelled, as the product was discontinued and promised a refund. That didn't happen and when I went online to ask about it, it appears the accounts team hadn't done it. Goods are fine but customer service is not very good, I'm afraid. I was going to order a replacement bed for the cancelled item but because of the 'non callbacks' and no refund yet, I decided to buy from somewhere else.”

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Posted 9 years ago

“We ordered 7 doors it says 3-5 days delivery but that's from when they have been collected from there deport so ended up having to wait 2 weeks also delivered a wrong door and expected us to wait another week for it to collect and change it. The doors them selfs when we got them all we was pleased with. Just take no notice if it say 3-5 days more like 2 weeks.”

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Posted 9 years ago

“Great product at a Great price”

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Posted 9 years ago

“Customer service was polite, prompt and efficient. Delivery was efficient and on time, product was well Protected, clean and tidy.”

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Posted 9 years ago

“Nice and easy to order quick delivery nice flooring will be ordering again and will recommend”

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Posted 9 years ago

“All good . Will deal with Leader stores in future.”

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Posted 9 years ago

“The doors were very good quality. However the level of customer service is very poor. I had paid delivery in error and After over a month and numerous emails and telephone calls I have still not had the money refunded!”

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Posted 9 years ago

Thanks for your feedback Marcia. We do normally require the customer to input the discount code advertised on the homepage to receive the free delivery, as it is a promotional offer that we have on at the moment. We had agreed to refund you the delivery charge as a gesture of good will. Although refunds can take up to (but not usually) 28 days, I have chased this with the accounts department who have sincerely apologised for the delay on the refund. If not already processed, this will be done ASAP and should appear within your account within 5 working days, depending on who you bank with. We're glad you are happy with your purchase! Can I also take this opportunity to apologise for any inconvenience caused. Kind regards Shaun

Posted 9 years ago

“As I still haven't received my item yet reviewing it would be nigh impossible!”

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Posted 9 years ago

“After ordering I heard nothing for around a week. I emailed in and received a reply asking me to call to organise the delivery. I arranged delivery over the phone for a week later and then took the day off work to receive the goods, they failed to turn up! Apparently the order was stopped before it actually left because it was incorrect, a call would have been nice! A week or so later I called again, correct order was just in. I was told someone would call me later to arrange the delivery date, I even gave them my mobile again just to make sure they had it correctly. Nothing for a few days so I called back to cancel as I was totally fed up and no longer wanted to do any business with this company. I'm sure had I not done all the chasing Leaders would just be sitting on the order forever, that seems like the plan here. I'm still waiting for a refund! We thought we would give the company the benefit of the doubt after looking at the reviews but I would seriously suggest giving them a wide step. Customer support if you can call it that were generally helpful over the phone but I couldn't help feeling like I was being fobbed off with any old excuse and having to do all the work isn't how it should be!”

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Posted 9 years ago

Leader Stores is rated 3.4 based on 681 reviews